A Cool-Headed Manager Turneth Away Wrath
INSTANT KARMA, JERK, PHARMACY | HEALTHY | NOVEMBER 26, 2020
I’m working the drive-thru at a pharmacy when an older patient who has occasionally been a handful pulls up. She has two prescriptions to fill and she hands me an empty tube of name-brand hydrocortisone cream.
Patient: “Can you get me another tube of this, too, please?”
Normally, we’re supposed to encourage patients to call ahead for curbside pickup, but we are slow and I am feeling nice. I leave the pharmacy, pick up the same tube, and add it to her order. The cream is about $6.
Later she comes in and starts complaining to the manager on duty.
Patient: “I bought this in the drive-thru earlier, and the employee there was rude to me, and she overcharged me! I demand that she be fired!”
She started generally causing a scene. Apparently, she wanted the store brand that was $3 cheaper. Surprisingly, after the manager reminded her that I was doing her a favor and I technically wasn’t supposed to leave the pharmacy to get over-the-counter products, she calmed down and left. I realize I could have been a bit friendlier, but I’m not a mind reader, lady.
Sounds Like It’d Be Easier To Just Wait It Out
FUNNY, IMPOSSIBLE DEMANDS, INSURANCE, USA, WISCONSIN | HEALTHY | NOVEMBER 25, 2020
I help people sign up for Medicare insurance plans and answer questions, whether they’re related to medicare or not, to the best of my ability. This is a memorable call.
Customer #1 : “Can you get Medicare at age seventeen?”
Me: “It’s possible, if unusual. If—”
There is a second person apparently listening to the phone on speaker.
Impossible Demands: Back To The Future Edition
AUSTRALIA, HOBART, IMPOSSIBLE DEMANDS, PATIENTS, PHARMACY, STUPID, TASMANIA | HEALTHY | NOVEMBER 23, 2020
Customer: “Has the doctor sent you my prescription yet?”
Me: “I’ll just have a look for you.”
I check both the physical file of hard copies and our digital copies saved on the computer.
Me: “Nope, sorry, it hasn’t arrived yet.”
Customer: “Oh, that’s right. The doctor moved my appointment to this afternoon so I haven’t seen him yet.”
Me: *Pause* “That’s probably why I can’t find it. See you this afternoon, then?”
Brace Yourself!
ALABAMA, DENTIST, INSTANT KARMA, JERK, USA | HEALTHY | NOVEMBER 22, 2020
When I am a teen with braces, I have some problems with the brackets popping off fairly often — sometimes even when I’m not eating or doing anything with my teeth at the time. After yet another time of one of my brackets popping off for no reason, I am once again at the dentist getting it fixed.
The hygienist scolds me pretty strongly, even though I told her it popped off when I wasn’t eating anything.
Hygienist: “You need to be more careful! You’ll have to wear braces for even longer if you keep this up. You need to be much more careful about what you eat.”
Then, the dentist checks my teeth and tells me they are ahead of schedule and I might be able to have my braces off early.
When we are about to leave the dentist’s office, my mom has to use the restroom, so I wait for her by the front door. I haven’t even made it out of the dentist’s office, and I haven’t put anything in my mouth, and a bracket pops off.
As soon as my mom gets out of the restroom, we turn right around and walk back to the dentist’s reception desk… only to find that the dentist has just left for lunch. We have to make an appointment for later in the day.
But at least they stopped blaming me for the problem, and they started being more careful to attach the brackets thoroughly.
You’re Getting Sleeeeepy… TOO Sleepy!
DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, NEW JERSEY, PHARMACY, USA | HEALTHY | NOVEMBER 19, 2020
I used to volunteer with my township’s all-volunteer first aid squad. One day, we receive a call to respond to the house of a couple in their sixties.
Wife: “My husband isn’t acting right and I’m having trouble waking him up.”
Upon arriving at the house, my partner and I walk into the spare bedroom where the husband has been taking a nap. He is extremely lethargic and we have trouble even getting him to answer any questions. It looks just like an overdose. My partner starts providing care to the patient.
I turn to the wife.
Me: “Can you please show me the medications he’s taking?”
Among other things, he has been taking a sedative. I immediately pour them out on the kitchen table and count them. I look at the bottle and see that it is a new prescription. There are only one or two pills missing. I gather all the pill bottles into a bag and hand it to the wife.
Me: “Please bring this bag with you to the hospital.”
We transport the patient to the hospital. About fifteen minutes after that, something in my brain pops. I am familiar with the pills that the man is taking, as this isn’t the first time I’ve had to dump and count the pills in a bottle. Something about them was not right. The typical dosage is 0.25 mg or 0.5 mg. His pills seemed bigger than any others I had ever counted.
Never have I called a patient or family after transport, but today, I do. I call the wife.
Me: “[Wife], can you please pull the bottle of [sedative] out of the bag and read off the dosage size for me?”
It’s a full 2.0 mg!
Wife: “My husband’s regular doctor has been out of town, so he went to the covering physician, who gave him the prescription.”
Me: “What is his regular dosage?”
Wife: “It should have been 0.25 mg.”
Her husband received an overdose of eight times his usual dosage! I told her to report this information to the emergency room.
Yes, errors are made sometimes. But there are many checks and balances in medicine. One of the biggest ones is when a pharmacist reviews a medication and dosage for appropriateness. In this case, the doctor made a huge error in prescribing the wrong dosage. But the pharmacist should have caught it and clarified with the doctor before filling the prescription. Not doing so could have killed the husband.
Paling In The Face Of Those Assumptions
FAST FOOD, FUNNY, HEALTH & BODY, JERK, USA | HEALTHY | NOVEMBER 16, 2020
I’m an opening manager at a fast food restaurant. I work four days a week on top of being a full-time nursing student. In terms of appearances, I am a redheaded female with British and Italian ancestry. This particular week, my seasonal allergies have been flaring up. These flare-ups are simply sneezing fits, and whenever they happen, I make sure that I am not around food and that my mouth is covered. (This is before the pandemic.) At around 10:00 am, my regional manager, who loves me to pieces, comes in.
Regional Manager: “[My Name], we got a corporate call about you.”
I’m a little worried, as our franchise takes these calls very seriously.
Me: *Cautiously* “What did I do?”
Regional Manager: “This lady says that when you were on the floor, away from food, you were pale, tired, sick, and sneezing, that you work too much, and how dare we not give you any days off.”
I choose to work four days a week. My company works with our availability and doesn’t schedule people when they aren’t available.
Me: “WHAT?!”
Regional Manager: *Laughing* “So I told your boss to call her back and tell her that you’re a redheaded student nurse who works four days a week, and you’re from Ireland, so of course, you’re pale, sick, and tired.”
Me: *Laughing* “[Boss], what did she say?”
I look to my general manager, who has been listening to our conversation.
Boss: “She didn’t pick up when I called. I have to call her again today. I hope she doesn’t answer.”
He Did His Research… But At What Cost?
BAD BEHAVIOR, COLLEGE & UNIVERSITY, MEDICAL OFFICE, MICHIGAN, THERAPIST, USA | HEALTHY | NOVEMBER 14, 2020
When I am a graduate student, I go to my university’s health clinic for routine HIV screening. My personal history is very low risk, but I am a sexually active gay man, and the CDC recommends testing of all MSM — men who have sex with men — every three to six months.
The testing at this clinic involves making an appointment, filling out a questionnaire, talking with a counselor, getting blood drawn, and then talking with a counselor again a week later. All of the counselors are, themselves, graduate students in either physical or mental health programs; most of them are not really prepared for a patient who can quote health statistics from the most recent literature on population-level studies of HIV-positive individuals in high-income countries.
The first few times are fine, though the counselors clearly are a bit surprised to be dealing with someone who hasn’t had drunken unprotected sex and is now worried about it, but is just there for routine testing.
Then, I have the Awful Counselor.
Awful Counselor: “When were you last tested?”
Me: “Either four or five months ago. I know it was in [Month], but I don’t remember if it was at the beginning or end of the month.”
Awful Counselor: “How many sexual partners have you had since then?”
Me: “One partner in that time frame, oral sex only.”
Awful Counselor: “Is this a new partner?”
Me: “No. I’ve had sex with him before, too. He’s one of my four partners so far in my life.”
Awful Counselor: “So, why are you here?”
Me: “Because health authorities recommend regular testing for any sexually active MSM?
Awful Counselor: “But you were here less than six months ago. No one should be tested more often than once a year unless they’re doing something they shouldn’t be.”
Me: “Correct me if I’m wrong, but doesn’t the CDC specifically say that any sexually active MSM should be tested every three to six months?”
Awful Counselor: “Yes, but that’s wrong. It clearly shouldn’t be more often than once a year.”
She then rants about why people should get tested less often.
Me: “Well, okay, but I’m going to follow the CDC recommendations here. I trust them.”
Awful Counselor: “And you list yourself as low-anxiety?”
Me: “Yes. I know from my personal history that my odds of having contracted HIV are very low. But, there’s value from a public health standpoint if there’s more widespread compliance with recommended testing protocols.”
Awful Counselor: “Well, no one with the history you list would be here if they’re not anxious. So, either you are high-anxiety or this is not your accurate history. And that makes me wonder what else you’re lying about.”
Me: “Excuse me? You’re… accusing me of lying because I’m following CDC guidelines?”
Awful Counselor: “It’s possible that it’s not intentional on your part. But there’s no way everything you’ve said is true.”
Me: “You have literally no way to know that. And it’s also not even remotely your job to determine that. We’re done here.”
I left her office, told the secretary that the counselor hadn’t given me my paperwork for the blood draw, and went down to get the draw. I also grabbed a comment card and filled out how ludicrous and inappropriate the counselor was. For the rest of my time as a student there, I asked for a different counselor if I was assigned to the Awful Counselor. I don’t know how she kept that job.
Hey, No Pressure
MEDICAL OFFICE, NURSES, PATIENTS, USA | HEALTHY | NOVEMBER 12, 2020
While I’m at the doctor’s to get a checkup for an overnight camp, the nurse comes in to check my pulse and blood pressure. As she’s doing this, she’s looking over my records. I’m thirteen. While I don’t have a severe needle phobia, I get very nervous when I have to get shots and just being in doctor’s offices in general.
Nurse: “Oh, since you’re about to start seventh grade, we need to give you [shot #1 ] and [shot #2 ] today.”
Do You Have Any Idea How Expensive Your Laziness Is?!
BAD BEHAVIOR, EMERGENCY SERVICES, LAZY/UNHELPFUL, NEW JERSEY, PATIENTS, USA | HEALTHY | NOVEMBER 10, 2020
I volunteer for my township’s all-volunteer first aid squad. We have a designated crew manning the building during the day to answer any calls, but overnight, the designated crew responds from home via pager. My town and surrounding towns are not very big, so we or other towns sometimes have difficulty putting a crew together. For this reason, we have a “mutual aid” agreement with nearby towns. If we do not have a crew available, another town offers their crew, and vice versa.
Many people misuse the 911 system. They think that arriving at an emergency room by ambulance will mean faster service. It does not. I have literally been to a house in the middle of the night for a stubbed toe. There were four cars in the driveway and five people in the house, any one of whom could have driven the “patient” to the hospital… for the stubbed toe.
On one night shift, my pager goes off to respond to the next town over, which also happens to have the hospital that we take most of our patients to. Bleary-eyed, I drive to my building, meet up with my crew, grab an ambulance, set the GPS, and go off on our way.
Dispatch: “The patient is experiencing urinary retention.”
This can be very painful and dangerous to the kidneys.
And where was the house we ended up at? Across the street from the hospital emergency room entrance. And where was the patient? Sitting on his front porch with a packed bag and quietly reading a book. And how long had it been since he had passed urine? About three hours. Grrrrr!
Well, When You’re THAT Accident-Prone…
EMPLOYEES, FUNNY, MEDICAL OFFICE, NEW YORK, PATIENTS, USA | HEALTHY | NOVEMBER 8, 2020
I am EXCEEDINGLY accident-prone, to the point that I joke that my hobby is keeping my doctors’ lives interesting. I also have a host of medical issues.
I seriously strained my right hamstring — it felt like a tearing, ripping sensation — last July while trying to lever a pokeweed root out of the ground — roots hard as trees and just as hard to remove. My friends told me that only I could manage to hurt my hamstring that way.
I started aquatic therapy for it, but my hamstring still hurt a lot, so my ortho ordered an MRI to see what was going on. I tell the MRI techs that, after a lifetime of x-rays, CAT scans, and MRIs, I have developed the ability to remain perfectly still for the entire time any of the tests are being done.
Apparently, they don’t believe me; they keep asking me if I am okay after each scan.
Me: “Why? Did you think I died here?”
Tech: “But you were so still!”
Evidently, they didn’t check to see that I was breathing.
A Cool-Headed Manager Turneth Away Wrath
INSTANT KARMA, JERK, PHARMACY | HEALTHY | NOVEMBER 26, 2020
I’m working the drive-thru at a pharmacy when an older patient who has occasionally been a handful pulls up. She has two prescriptions to fill and she hands me an empty tube of name-brand hydrocortisone cream.
Patient: “Can you get me another tube of this, too, please?”
Normally, we’re supposed to encourage patients to call ahead for curbside pickup, but we are slow and I am feeling nice. I leave the pharmacy, pick up the same tube, and add it to her order. The cream is about $6.
Later she comes in and starts complaining to the manager on duty.
Patient: “I bought this in the drive-thru earlier, and the employee there was rude to me, and she overcharged me! I demand that she be fired!”
She started generally causing a scene. Apparently, she wanted the store brand that was $3 cheaper. Surprisingly, after the manager reminded her that I was doing her a favor and I technically wasn’t supposed to leave the pharmacy to get over-the-counter products, she calmed down and left. I realize I could have been a bit friendlier, but I’m not a mind reader, lady.
Sounds Like It’d Be Easier To Just Wait It Out
FUNNY, IMPOSSIBLE DEMANDS, INSURANCE, USA, WISCONSIN | HEALTHY | NOVEMBER 25, 2020
I help people sign up for Medicare insurance plans and answer questions, whether they’re related to medicare or not, to the best of my ability. This is a memorable call.
Customer #1 : “Can you get Medicare at age seventeen?”
Me: “It’s possible, if unusual. If—”
There is a second person apparently listening to the phone on speaker.
Impossible Demands: Back To The Future Edition
AUSTRALIA, HOBART, IMPOSSIBLE DEMANDS, PATIENTS, PHARMACY, STUPID, TASMANIA | HEALTHY | NOVEMBER 23, 2020
Customer: “Has the doctor sent you my prescription yet?”
Me: “I’ll just have a look for you.”
I check both the physical file of hard copies and our digital copies saved on the computer.
Me: “Nope, sorry, it hasn’t arrived yet.”
Customer: “Oh, that’s right. The doctor moved my appointment to this afternoon so I haven’t seen him yet.”
Me: *Pause* “That’s probably why I can’t find it. See you this afternoon, then?”
Brace Yourself!
ALABAMA, DENTIST, INSTANT KARMA, JERK, USA | HEALTHY | NOVEMBER 22, 2020
When I am a teen with braces, I have some problems with the brackets popping off fairly often — sometimes even when I’m not eating or doing anything with my teeth at the time. After yet another time of one of my brackets popping off for no reason, I am once again at the dentist getting it fixed.
The hygienist scolds me pretty strongly, even though I told her it popped off when I wasn’t eating anything.
Hygienist: “You need to be more careful! You’ll have to wear braces for even longer if you keep this up. You need to be much more careful about what you eat.”
Then, the dentist checks my teeth and tells me they are ahead of schedule and I might be able to have my braces off early.
When we are about to leave the dentist’s office, my mom has to use the restroom, so I wait for her by the front door. I haven’t even made it out of the dentist’s office, and I haven’t put anything in my mouth, and a bracket pops off.
As soon as my mom gets out of the restroom, we turn right around and walk back to the dentist’s reception desk… only to find that the dentist has just left for lunch. We have to make an appointment for later in the day.
But at least they stopped blaming me for the problem, and they started being more careful to attach the brackets thoroughly.
You’re Getting Sleeeeepy… TOO Sleepy!
DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, NEW JERSEY, PHARMACY, USA | HEALTHY | NOVEMBER 19, 2020
I used to volunteer with my township’s all-volunteer first aid squad. One day, we receive a call to respond to the house of a couple in their sixties.
Wife: “My husband isn’t acting right and I’m having trouble waking him up.”
Upon arriving at the house, my partner and I walk into the spare bedroom where the husband has been taking a nap. He is extremely lethargic and we have trouble even getting him to answer any questions. It looks just like an overdose. My partner starts providing care to the patient.
I turn to the wife.
Me: “Can you please show me the medications he’s taking?”
Among other things, he has been taking a sedative. I immediately pour them out on the kitchen table and count them. I look at the bottle and see that it is a new prescription. There are only one or two pills missing. I gather all the pill bottles into a bag and hand it to the wife.
Me: “Please bring this bag with you to the hospital.”
We transport the patient to the hospital. About fifteen minutes after that, something in my brain pops. I am familiar with the pills that the man is taking, as this isn’t the first time I’ve had to dump and count the pills in a bottle. Something about them was not right. The typical dosage is 0.25 mg or 0.5 mg. His pills seemed bigger than any others I had ever counted.
Never have I called a patient or family after transport, but today, I do. I call the wife.
Me: “[Wife], can you please pull the bottle of [sedative] out of the bag and read off the dosage size for me?”
It’s a full 2.0 mg!
Wife: “My husband’s regular doctor has been out of town, so he went to the covering physician, who gave him the prescription.”
Me: “What is his regular dosage?”
Wife: “It should have been 0.25 mg.”
Her husband received an overdose of eight times his usual dosage! I told her to report this information to the emergency room.
Yes, errors are made sometimes. But there are many checks and balances in medicine. One of the biggest ones is when a pharmacist reviews a medication and dosage for appropriateness. In this case, the doctor made a huge error in prescribing the wrong dosage. But the pharmacist should have caught it and clarified with the doctor before filling the prescription. Not doing so could have killed the husband.
Do A Little Brain Labor Here
MEDICAL OFFICE, PATIENTS, STUPID, TEXAS, USA | HEALTHY | NOVEMBER 5, 2020
I work in an obstetrics/gynecology clinic. My coworker answers the phone.
Coworker: “So, you think your water broke? Hang on while I get a nurse.”
I’m talking to another patient while listening to her. My coworker talks to a nurse and comes back to the phone.
Coworker: “Wait, so you’re at the hospital? No, you need to stay there and get evaluated. We can’t do anything here at the clinic. Stay at the hospital.”
I could only close my eyes, as hearing that one-sided conversation gave me a headache.
An Im-Patient Doctor
CANADA, CURRENT EVENTS, DOCTOR/PHYSICIAN, JERK, MANITOBA | HEALTHY | NOVEMBER 1, 2020
At eighteen, I was diagnosed with ADHD. Over the years, I’ve used different coping mechanisms to stay organized to varying degrees of effectiveness. I probably could have benefited from medications but felt like it wasn’t affecting my life too negatively.
Once the global health crisis hit, I was laid off.
When my industry reopens, the myriad of new regulations, sanitizing steps, changes to daily practice, and dealing with the public who may or may not have strong opinions on the rules all lead to my stress levels rising and my ADHD becoming more unmanageable. Brain fog and memory issues rise through the roof. Now, at thirty-six years old, I’ve decided to talk to a psychiatrist to look into medication options.
These are some highlights from my very frustrating two-hour appointment where I feel like I am defending the legitimacy of my diagnosis.
Doctor: “Your teachers never complained about you?”
Me: “No, but I still struggled in my classes.”
Doctor: “No one talked to your parents and your teachers never complained, so it couldn’t have been that bad.”
Also:
Doctor: “You studied subjects that required a lot of academic focus in college. So it couldn’t have been that bad.”
Me: “I ended up dropping out because I couldn’t maintain my GPA. I only did well in the classes I liked and needed for my degree. I failed the mandatory Bible classes everyone had to take.”
Bible college was a bad choice.
Also:
Doctor: “Do you ever have issues with distractibility?”
Me: “Sometimes I forget I’m hungry and I go all day without eating. Suppertime rolls around and I can’t figure out why I’m starving, and then I realize I might not have eaten at all that day.”
Doctor: “GOOD FOR YOU!”
Also:
Me: “My work has been really affected. All the new rules and regulations because of the health crisis have caused me to forget a lot of important things and it’s causing my performance to suffer.”
Doctor: “The crisis has changed everyone’s jobs. Your job isn’t that hard, anyway, not like a secretary. You don’t even need to concentrate that hard, not like a secretary.”
Also:
Doctor: “So why did you look for a diagnosis? Who referred you?”
Me: “My dad and my little sister both have it. I’ve had many of the same issues as my sister. She was diagnosed with dyslexia in kindergarten and they found out about her ADHD during those tests. At the time, I was just the chatty, loud, fidgety kid. I flew under the radar until years later when I realized I probably had it, as well. That’s why I looked into it.”
Doctor: “So why did you go looking for a diagnosis?”
Me: “Because it ran in my family? As I said, I already have a dad and sister with it, and I wanted to know before I went to college so I could be prepared during exams if I needed academic accommodations.”
I was close to tears a couple of times, and after I hung up, I realized I had been on the phone with him for two hours. I was so frustrated and upset. I talked with some friends about what happened and they all told me I should make a complaint.
I contacted my hospital’s Patient Experience Liaison as soon as I felt mentally ready. After an investigation, they found that I got an accurate assessment but his tone and wording did need to be addressed.
The doctor approached me and said he was sorry that I’d had such a negative experience and would use my complaints to focus on self-improvements. The director of the unit said my experience would be used to help teach students the importance of proper communication.
It’s in my file that I will never be scheduled with that doctor again.
There might not have been drastic changes, but I’m happy it’s on his record, and I hope that if others have issues with him, they also file reports.
Happy Hall-OW-ween
BIZARRE, DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, INSURANCE, USA | HEALTHY | OCTOBER 30, 2020
When I am in third grade, the day before Halloween, I trip at a friend’s house and break my right pinkie finger. Mom takes me to the local children’s hospital, I get X-rays and a half-cast, and life continues.
Exactly one year later, I trip at school and fracture three fingers on my left hand. My mother takes me to the same hospital, but the hairline fractures are nearly invisible, and the nurses wrap my hand and send me home. I try to argue that they are broken, and I know what it feels like, but only my mom believes me.
Three hours later, the hospital calls.
Employee: “Um, please bring her back in. Another doctor read the X-ray and her fingers are broken. Can you believe it? She needs a cast.”
But the true moment of hilarity was the poor insurance agent who handled the second claim. She spent a half-hour on the phone with my mom trying to sort out why there were two claims for broken fingers, filed on October 30, one year apart. I think she was expecting a prank or a misfile. My mom ended up asking questions like, “How many fingers does it say?” and, “Which hand is that for?”
I’m pretty sure it ended up as a write-off, because my mom only spoke with them once and we never heard about those claims again.
And yes, there were many jokes about one-upping myself for years after. I did end up getting a different finger caught in a car door later, but that’s another story.
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They Didn’t Sign Up For This
AWESOME, COURIER, EMPLOYEES, LAZY/UNHELPFUL, NORTHERN IRELAND, PHARMACY | HEALTHY | OCTOBER 28, 2020
I take medication which is supplied by a contractor. It is fragile, so it is delivered by a courier in a refrigerated van. When the supplier phones me to organise delivery, I ask them to deliver it to my local pharmacy so I don’t have to be there.
This happens for months without issue. One day, I’m at work and I receive a voicemail.
Voicemail: “Hi, [My Name], this is [Courier]. Unfortunately, you are not present to sign for the delivery, so I’m taking it back to the depot. Please phone [number] to reschedule when you are available.”
I don’t understand. Normally, the pharmacist signs for it, so why not this time? After work, I visit the pharmacist.
Me: “Hi, [Pharmacist]. What happened with [medicine]?”
Pharmacist: “The courier asked for you to sign for it. His instructions said, ‘Patient must sign.’ I tried explaining that in the context of a pharmacy, the pharmacist can sign for it. That’s my job. He insisted that it must be you.”
Me: “So he expected me to wait here all day?”
Pharmacist: “Apparently, yes. You may wish to reschedule it.”
I phone the supplier. The representative sounds embarrassed.
Supplier: “Mr. [My Surname], I’m very sorry. The notes do indeed say, ‘Patient must sign,’ so technically, he was doing what he was told. He may be new.”
Me: “These things happen. Can you reschedule the delivery, please?”
Supplier: “Of course. It will be delivered on [date]. I’ve changed the instructions to say, ‘Patient or pharmacist must sign.’ He has no excuses.”
The day after [date], I go to the pharmacy.
Me: “Hi, [Pharmacist]. Do you have my [medicine], delivered yesterday?”
Pharmacist: *Confused* “No? Nothing came, and I was here all day.”
This is now a problem. I am due to take the medicine tomorrow, but I have none left. I phone the supplier. I wait in a queue for forty minutes. My tone of voice is polite, but very, very direct.
Me: “What is your first name, please?”
Representative: “[Representative].”
Me: “Hello, [Representative]. I would like to speak to a manager, please.”
Representative: “What happened?”
Me: “I was due a delivery of [medicine] yesterday. It did not come. This is the second time in a row. Last time, the muppet of a driver thought that the pharmacist wasn’t qualified to sign for it.”
Representative: “Seriously?”
Me: “Seriously. Maybe the pharmacist said something like, ‘I went to pharmacy school for seven years; I think I know how to put a tube of [medicine] in the fridge.’ Anyway, the courier just took it back to the depot, and now another delivery has been missed.”
Representative: “Oh, dear. When do you need it by?”
Me: “I’m due to take it tomorrow. Thanks to the courier’s mistake, I don’t have any to take. I’m sure you understand that prescription medication must be taken as advised. I do not intend to find out what happens if I am late taking it.”
Representative: “I think the delivery was missed due to a mixup with a new computer system.”
Me: “Right, we’ll deal with the complaint later. How quickly can you get [medicine] to me?”
Representative: “We have no delivery slots today.”
Me: “I have a car. Can I collect it from the depot? I’ll get a coolbox to keep it refrigerated.”
Representative: “Oh… I— I honestly don’t know. I’ve never been asked that before. Can you hold? It might be a while.”
Me: “Take as long as you need.”
I start weeding my front yard. Thirty minutes later:
Representative: “Mr. [My Surname]?”
Me: “Call me [My First Name]. How did you do?”
Representative: “You can’t collect it from the depot, for security reasons. Instead, I will try and contract a special courier. It won’t be the courier we normally deal with. I’ll need to call round again. Can you hold, please?”
Me: “Take as long as you need.”
Anyway, I search for the depot online, just in case. I find it immediately, ten km away. Thirty-five minutes later:
Representative: “Hi, [My First Name]. I’ve had to phone about fourteen departments, but I found a courier. You will receive the delivery today. Can you please remain at your house all day?”
Me: “I’ll be in all day. Out of interest, what is the ‘security reason’? Do they not want people knowing where the depot is?”
Representative: “No, we had a break-in once. Something like £100,000 medicine was stolen, so we have strict rules on visitors now.”
Me: “Oh. That kind of makes sense, because this medicine costs £700 a time. Thank you very much for your patience. How do you spell your name?”
They spell their name for me.
Me: “I’ll tell your employer what a good job you have done.”
Representative: “Thank you very much!”
An hour later, a man arrived at my house with [medicine], and I finished weeding my yard.
He’s Getting Warmer… And Colder
COWORKERS, FACTORY/INDUSTRIAL, HEALTH & BODY, NEW HIRES, NORTHERN IRELAND | HEALTHY | OCTOBER 26, 2020
I’m an IT technician in a factory. My female colleague is heavily pregnant at the moment and has been suffering from Hyperemesis Gravidarum, so she’s doing a mixture of remote working and on-site working with significantly reduced hours. She only comes on-site if she feels well enough to do so.
Today is one of her better days, so she’s on-site. I’ve just come back from a job. My female colleague is nowhere to be seen, but all her stuff is sitting on her desk so she can’t be too far away. We have a placement student in our office at the moment, a lad in his early twenties. He’s a very capable IT technician but not yet very world wise.
Me: “Hey, [Student], where’s [Female Colleague]? Is she okay?”
Student: “She’s in the bathroom throwing up again.”
I flinch at his apparent lack of sensitivity and realise that, as the most senior person in our office, I may have to have words with him about this.
Student: “Hey, [My Name], I’m worried.”
Me: “Oh, about what?”
Student: “[Female Colleague] has been vomiting a lot. Every day she’s in, she keeps running to the bathroom to vomit. I’m worried about her; that’s not normal.”
Me: “No, [Student], you’re right. It’s not normal. But she has Hyperemesis Gravidarum, which means she’ll vomit a lot because of her pregnancy.”
Student: “But I don’t get it. When my sister was pregnant with my niece, she had morning sickness and it was nothing like as bad as this!”
Me: “Yeah, but this isn’t morning sickness, mate. It’s worse. A lot worse. Oh, and try and be a little bit more sensitive about it, yeah? It can’t be easy for her.”
Student: “Yeah, but it’s not normal!”
Me: *Sighing* “Of course, it’s not normal! That’s the point. She has… Look, just never mind, okay? Try and show a bit of sensitivity.”
I sat down at my desk, having given up trying to explain it to him. [Student] sat for a few minutes muttering, “It’s not normal…” until [Female Colleague] came back, red-faced, tearful, and feeling sorry for herself. I sat her down and got her a drink of water.
To [Student]’s credit, he DID later leave the room and come back with an ice lolly (popsicle) for [Female Colleague]! Clearly, in spite of his cluelessness, he’d been paying enough attention to realise that ice lollies were one of the few solids she was actually able to keep down. He later told me that he felt sorry for her and wanted to try to make her feel better. She seemed to really appreciate the gesture.
Kindness Isn’t The Best Medicine, But It Can Help You Buy It
ALBERTA, CANADA, EDMONTON, INSPIRATIONAL, KIND STRANGERS, MONEY, PHARMACY | HEALTHY | OCTOBER 24, 2020
I walk into the pharmacy to pick up my husband’s medication. Up until now, we’ve had pretty decent prescription coverage. When I arrive, there are three people there: a husband and wife and the wife’s elderly mother.
While our pharmacist is checking our insurance, we discover that my husband’s medication is no longer covered, which is a problem, as we don’t have the money to cover the full price this month. I start to worry and panic. By this point, the husband, wife, and mother have left the pharmacy already.
A few moments later, the pharmacy phone rings.
Me: “Go ahead and answer it while I figure out what I’m going to do.”
After she hangs up, she looks at me.
Pharmacist #1 : “That was the woman that was here earlier with her husband and her mother. She’s offered to cover the rest of the cost of the medication you need.”
My heart soars and I tear up. I pay for what I can: $50 out of the original $110.
I think that is the end of it and I am so grateful. After I get home, I text my other pharmacist and ask him to thank the wife for me profusely. About twenty minutes later, the pharmacist calls me back.
Pharmacist #2 : “The woman called us back, and she insisted that we give you your money back. She insisted on paying completely for your medication.”
I cried in my living room. I told my husband what had just happened and he couldn’t believe it.
We had never met these people before; they did this purely out of the goodness of their hearts. Wherever you and your family are, please know that my husband and I are eternally grateful for you. You really helped us out in a tight spot!
Diễn Đàn Người Việt Hải Ngoại. Tự do ngôn luận, an toàn và uy tín. V́ một tương lai tươi đẹp cho các thế hệ Việt Nam hăy ghé thăm chúng tôi, hăy tâm sự với chúng tôi mỗi ngày, mỗi giờ và mỗi giây phút có thể. VietBF.Com Xin cám ơn các bạn, chúc tất cả các bạn vui vẻ và gặp nhiều may mắn.
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