(Regrettably, our local university is the main reason that county STD rates are the second-highest in the state (the highest-ranking county is home to a naval base). Outbreaks are common and rather a grim joke with local healthcare providers. The county has purchased a new emergency radio system and one of their officers has arrived to train our staff on how to use the equipment.)
Instructor: “The great thing about this system is that it is linked to over two hundred towers, state-wide. This means that if you need to, you can communicate not only throughout the county, but with other jurisdictions as well. For example; let’s say you have to set up some kind of emergency clinic at the University for… I don’t know, what’s an epidemic that the students might experience there?”
Me: *without thinking* “Probably chlamydia.”
(My boss shushed me, but our director of nursing almost fell off her chair from laughing so hard.)
Bad Behavior, Colorado, Crazy Requests, Pharmacy, Retail, USA | Right | March 6, 2019
(My coworker and I are standing behind the counter, talking about what is left to do as I am about to leave, when a woman and man come in together. The man is carrying a bunched-up cord and looking around at the wall and the fixtures, while the woman heads to us.)
Coworker: *quietly* “He’s looking for somewhere to plug in.”
Me: “Looks like it.” *to the woman, louder* “Hello! How can—“
Man: “You got anywhere I can plug in?”
Me: “I’m afraid not. We don’t have any plugins in areas accessible to customers.”
Man: “I need to plug in my ankle monitor.”
Me: *kind of blown away* “I’m sorry. We simply don’t have anywhere for you to plug in.”
Man: “Fine! Then the police are gonna come and swarm you guys if I don’t!”
Me: *wondering how that’s our problem* “I’m sorry, but there’s nothing we can do.”
Man: “Whatever. I’ll wait outside for the police, then!” *stomps out*
Woman: *glowering after him, unimpressed* “Sorry about him. I was here to pick up some pictures.”
Me: “Not a problem. I can help you with that.”
(She was incredibly nice even though her photos ended up being at another location of our store. Made me wonder how she ended up having to be around the other guy.)
Bad Behavior, Pharmacy, UK | Right | March 4, 2019
(I am working the counter of a pharmacy. I have been serving a customer while another is behind her looking at painkillers. After my customer has left:.)
Me: “Is there anything you need help with?”
Customer: “Yes, actually. Could you help me get this box open?”
Me: “I’m afraid not. If you open it you will have to buy it.”
Customer: “But I don’t want to buy it until I know what’s inside.”
Me: “I’m afraid there’s no other way around it. Once the box is open I am not allowed to sell it to anyone else.”
Customer: “I just want to know what colour the pills are.”
Me: “There’s an example on the box.”
Customer: “Yes, but they always try to trick you.”
(She manages to get the box open and takes a strip out.)
Customer: “See! They’re blue.”
Me: “That’s the packaging.”
(She then, to my surprise, pops one pill out and inspects it.)
Customer: “Well, would you look at that? It’s pink. That’s exactly what I want!”
(She puts the box and pill on the shelf and picks up an unopened box.)
Me: “Actually, if you could give me the box you opened, I’ll just sell you that one.”
Customer: “You can’t do that! It’s been opened. You have no idea what happened to it!”
Me: “…”
(I kicked her out and banned her. She comes back all the time saying this is her nearest pharmacy and demands to be let in. We have a picture of her under the counter, so everyone knows to remove her as soon as she appears.)
Health & Body, Non-Dialogue, Patients, Pharmacy, Revolting, Silly, USA | Healthy | March 1, 2019
I had been having horrible stomach cramps, to the point where I could barely stand. I’ve already had my appendix removed, so my doctor ran a few other tests and determined the pain was from a bowel obstruction. He sent me home with instructions to drink more water and take a laxative and some OTC pain killers.
While waiting in the checkout line with my purchase, several waves of cramps came over me and I started seeing stars. The cashier saw me start to stumble and called for help. More stars appeared before the pain became so intense I passed out.
When I regained consciousness, there was a crowd surrounding me with a mixture of emotions on their faces. Some were concerned, others embarrassed, and others looked like they were trying not to laugh, but none of them are looking at me. I started to sit up and the associate closest to me — the pharmacist who helped me pick my laxative — told me to stay still and wait for the ambulance to arrive.
I asked what happened and the pharmacist blushed deeper. I looked down to make sure I hadn’t lost control of my bladder. I hadn’t, but then I realized my stomach didn’t hurt as much anymore. I made that comment aloud, and some of the crowd laughed. A man from the crowd leaned in and told me that when I hit the floor, I’d released the biggest, loudest, longest fart he’d ever heard out of any human being.
The people gathered around were obviously there to see how I handled the news of my flatulent faux pas. I was terribly embarrassed, but I was also so relieved that I wasn’t in pain anymore, I just laughed until I cried. The ambulance arrived shortly thereafter and gave me the okay to go home. I apologized to everyone in the vicinity and told them I hoped the rest of their day went better than mine.
Berlin, Connecticut, Pharmacy, USA | Unfiltered | February 12, 2019
(At the pharmacy I work at, we sell cards for buying cell phone minutes. Most of these cards have set amounts that you are able to purchase, usually multiples of $10. The register can only put those set amounts on to the card. A customer I recognize as someone who has given me trouble in the past walked into the store with someone else, grabbed a phone minute card and placed it on the counter)
Me:And how much would you like to put on this card?
Customer: 35 dollars, please.
(I look at the card, it clearly say $10 $20 $30 $40 in giant numbers)
Me: Im sorry, I can’t put $35 on this card. It only allows me to put in the amounts on the front.
Customer:…But I need $35 for my plan!
Me. I’m sorry, but I literally can’t put anything but whats on the card.
Customer: Hold on a second….
(The customer suddenly pulls out a cell phone and procceds to begin hitting numbers for a good 5 minutes. I can hear an automated voice coming from the other end. He then holds the phone up to me)
Cellphone: If your plan is for a monthly charge for $35, please press-
(He pulls the phone back)
Customer: SEE?!
Me:…
(I then explained and demonstrated that I literally could only put in what the register allows me. He seemed like he was gonna say something else on the matter, but luckily the person he was with saw the futility in the situation, convinced him to leave.)
Extra Stupid, Math & Science, Pharmacy, UK | Right | February 10, 2019
(I am working in the back of a pharmacy. A coworker who is on the front comes in to ask a question.)
Coworker: “What ointments don’t have dihydrogen monoxide?”
Me: “Don’t have what?”
Coworker: “Dihydrogen monoxide. A customer says she deathly allergic to it.”
(Humoured by the statement and assuming it’s a joke, I follow [Coworker] out.)
Me: “Sorry, what was your query?”
Customer: *sighs* “What creams don’t have dihydrogen monoxide? I’m so allergic to it that even the slightest touch could kill me.”
Me: “Umm, is this a joke?”
Customer: “Absolutely not! How dare you?!”
Me: “It’s just that dihydrogen monoxide is water, like the bottle of Vittel in your hand.”
Customer: “No, I am allergic to dihydrogen monoxide, and I need a cream that doesn’t have it.”
Me: “Do you know what water is also expressed as? H2–”
Customer: “–H2O. Yes, I know that.”
Me: “And that means water is made of two hydrogen atoms and one oxygen?”
Customer: “I don’t see how this has anything to do with—“
Me: “Two hydrogen, di — Dihydrogen. And one oxygen, mono — monoxide. Water and dihydrogen monoxide are literally the same thing.”
Customer: *blank look*
Me: “For all I know, you could have an allergy to water, but since that is rare and you didn’t know that they were the same, I’m assuming you don’t?”
Customer: “This is ridiculous. I am allergic to dihydrogen monoxide, and if you can provide me with cream that doesn’t have it, I will find somewhere that does!” *storms out*
Awesome Workers, Dallas, Georgia, Inspirational, Kind Strangers, Non-Dialogue, Pharmacy, USA | Hopeless | February 8, 2019
I was dropping off some prescriptions at my local 24-hour pharmacy around ten at night. There were only two employees working at the time: a pharmacist and a pharmacy tech. They were obviously extremely busy. When I was asked when I’d like to pick up my prescriptions, I simply said I’d like them as soon as possible. The tech looked genuinely terrified to inform me that there was at least an hour wait time. Of course, I expected as much, so that was no problem at all. I could tell from her demeanor that other people had not been as understanding. I told her that I was planning on going out to eat, so she could take her time and that I hoped that customers would learn to be more understanding.
When I returned to retrieve my medicine, one of them was ringing up at four times the amount I expected. As I have a heart condition that prevents me from working, I knew there was no way I could afford that. I purchased the other medication and decided that I would just call the hospital and ask if they could send a cheaper alternative prescription to the pharmacy. Upon speaking to the pharmacist, I was told that it would be another thirty minutes before he would even be able to check for an alternative. I decided to sit in the waiting area, as I had nothing else to do at the time and I wasn’t in any particular rush.
At that point, it was clear that the young lady’s shift had ended and she had left for the night. The pharmacist was now working by himself. I waited patiently as I watched this man run around and assemble orders, answer phones, type furiously on the computer, check inventory, and deal with customers in both the drive-thru and at the counter. That poor man didn’t have a breath to himself. Eventually, he looked up and noticed I was still there. He called me to the counter and rang up my medicine at a huge discount — much less than I was expecting to pay in the first place. I thanked him profusely and wished him a better night than the one he appeared to be having. It was only when I reached the car that I realized that he hadn’t had time to find a generic alternative and he had given me the name brand medication. He brought it down from 105 dollars to 17. As someone struggling financially, that meant the world to me.
I made sure to call the manager in the morning and tell them how wonderful their employees were. I will definitely be going back there. It might cost a little more than other pharmacies and it might take a little longer, but the customer service cannot be matched.
Moral of the story: a little patience and kindness go a long way.
At The Checkout, England, Pharmacy, UK | Right | February 8, 2019
(I am handing out a prescription to a patient.)
Me: “That’ll be £8.40, please.”
(I see that she’s getting her card out, so I press “card payment” at the till. I am not paying that much attention and the payment goes through fine.)
Customer: “When do I put my PIN in?”
(I’m confused as the payment has already gone through.)
Me: “The payment has already gone through contactless, and here is the receipt.”
Customer: *getting visibility upset* “I do not have that! How can it go through when I haven’t put my PIN in? Let me have a look at that receipt now. There’s no way I could have paid for that; I haven’t put my PIN in.”
(I check the receipt and notice it’s been paid using a specific credit card, which is different from the card she has in hand. I show her the card and receipt number.)
Me: “You put your purse too close to the contactless machine.”
Customer: “But I didn’t put my PIN in; I did not authorise this transaction!”
Me: “This is a new thing in the banks are doing to make transactions a little bit quicker. It only covers payments under £30.”
Customer: “But I did not authorise this transaction! I did not want to pay with that card! I don’t want this ‘contact list’ nonsense!”
Me: “If you don’t want contactless, you have to speak to your bank.”
Customer: “I certainly will be. I do not want this ‘contact list’ nonsense. Anyone could steal my money.”
(As she is getting upset about something I can’t help her with, I try to end the conversation.)
Me: “Here’s your prescription that has been paid for. Good luck with the bank!”
(She said thank you for the prescription, but continued to rant about how she should have to use a PIN number, how contactless is stupid, and how the bank is making it easy to steal money
Ignoring & Inattentive, Instant Karma, Jerk, Pharmacy, USA | Right | February 4, 2019
(I work in a retail pharmacy in a suburban city. A lot of snobbish, entitled people come through our line every day, thinking they are God’s gifts to the world and that we should feel honored to bend over backward and kiss their a**es. It’s a Sunday afternoon, during a slow hour in the late summer. It’s just me and my pharmacist working today. I’m helping someone in our drive-thru, so the pharmacist helps this guy who comes up to the counter. I overhear this exchange as I’m ringing up the person I’m helping.)
Pharmacist: “Hi, there! How can I help you?”
Customer: “Yeah, I’m picking up a prescription.”
Pharmacist: *looks up the guy’s name in the system and goes to retrieve his script* “Just so you know, sir, we didn’t have the full quantity of this medication in stock, so we had to give you a partial supply. We should have the rest in tomorrow morning, though.”
Customer: *raising his voice* “You know, this is bulls***. I got a phone call saying that my prescription was ready in full, but every time I come here, you guys only have a part of the d*** thing!”
Pharmacist: “I do apologize, sir. Are you sure the phone call said it was done in full?”
Customer: “What, do you think I’m stupid?! Of course it did! Here, listen!”
(He pulled out his phone and replayed the voicemail on speaker so we could hear. It very clearly stated that the prescription was ready for a PARTIAL FILL. Obviously flushed and embarrassed, the guy tried to brush it off like it was still our fault, paid for his partial, and left. My pharmacist paraded that little victory around for the rest of the year.)
Crazy Requests, Indiana, Jerk, Patients, Pharmacy, USA | Healthy | February 4, 2019
(The pharmacy where I work is the only 24-hour one in town. We keep all our narcotics in a time-delayed safe that we don’t open at night. The only exception is a few we keep out for hospital patients. One night after 11:00 pm, a lady comes through the drive-thru to drop off a script for one of these medications.)
Me: “We have this in stock and we can have it ready for you around 7:00 am.”
Lady: “I can’t get it now? I’ve been out all day! Can’t you just give me a couple to get me by?”
(I’m thinking, “If you’ve been out all day, why wait until this late at night to get more?”)
Me: “This is in a time-delayed safe, so we can’t fill these at night.”
Lady: “Well, what’s the point in being a full-service, 24-hour pharmacy if you can’t fill prescriptions at night?”
Me: “We can fill most prescriptions at night, but this is in our time-delayed safe which can’t be opened after eight.”
Lady: “I don’t care about anyone else’s prescriptions. This is for me!”
Bad Behavior, Great Stuff, Parents/Guardians, Pharmacy, UK, Wild & Unruly | Right | May 15, 2019
(I am at the pharmacy with my one-year-old in her pushchair, waiting for my prescription to be filled. It’s five minutes before closing and the staff have been very helpful so far. A mother with a young girl storms in, slams down a prescription, and shouts at the employee, “And don’t take f****** forever!” Her daughter begins running around the store, picking up items and dropping them, screeching, and being annoying. Then, she spots the pushchair.)
Girl: *to me* “I want to pick up the baby!”
Me: “No, sorry, she’s not well at the moment. You don’t want to catch her cold.”
Girl: “I want the baby, now!”
Me: “No, no picking up or playing with baby today.”
(The girl goes to grab my daughter and I move the pushchair out of reach.)
Me: *to mother* “Could you come get your daughter, please? She’s going to hurt herself.”
(The mother looks at me, smirks, and looks away. The little girl then proceeds to fling herself at my daughter, but as I once again move the pram, she ends up face-planting into a basket of body wash. Cue screaming, crying, and a full-blown tantrum.)
Mother: *comes straight into my face, without picking up or checking on her daughter* “How f****** dare you?! You did that on purpose! I could f****** sue! I’ll smash your head in. You’re gonna be penniless when I’m done with you, b****!”
Me: *in my quiet, furious Mum Voice* “You might actually want to check on your daughter, though by the amount of noise she’s making I don’t think she’s dying. I’d like to see you try and sue. I asked you twice to control your daughter; if you’d actually been watching her this wouldn’t have happened. Now, get out of my face before I move you myself. Besides, I’m sure the CCTV of you threatening me would look lovely on Facebook.”
(The mother silently grabs her daughter and sits down, staring at me like I’m made out of spiders. She grabs her prescription and forces her daughter out the door as the girl shouts for a lollipop.)
Cashier: “Mrs. [My Name], here’s your prescription and the Yankee candle you ordered.”
Me: “I didn’t order anything, sorry.”
Cashier: “I guess this one’s on me, then. Thank you; that woman has been a nightmare for years, and no one’s stood up to her before.”
Me: *laughs* “If it hadn’t been for my daughter, I probably wouldn’t have, either. You know what they say about mother bears and their cubs!”
Ignoring & Inattentive, Missouri, Parents/Guardians, Pharmacy, USA | Related | April 27, 2019
(My mom and I are from Michigan, but we’re on vacation in St. Louis. We stop at a drugstore to buy a bag of ice. My mom goes into the store while I sit in the car to listen to the radio. She comes back out to the car 30 seconds later.)
Me: “What are you doing?”
Mom: “I forgot my rewards card.”
Me: “Your rewards card is for [Drugstore #1 ]. This is a [Drugstore #2 ]. In fact, I’m pretty sure there isn’t a single [Drugstore #1 ] in the entire area.”
(She stopped for a moment and walked back into the store. I love my mother, but I swear she can be ditzy at times.)
1 Thumbs
191
Share on Facebook
Share on Reddit
15
Getting High (Prices) On Medication
California, Employees, Extra Stupid, Pharmacy, USA | Healthy | April 22, 2019
(I’m at the pharmacy to pick up one of my regular prescriptions. This one is about $5. After the pharmacy tech verifies my identity, the following occurs
Tech: “Okay, just this medication? That will be $45.”
Me: “Wait, what? It’s usually $5. Why is it so expensive?”
Tech: “Hmm, looks like we didn’t run it through your insurance.”
Me: “…”
Tech: “…”
Me: “Could you run it through my insurance?”
Tech: *surprised* “You want me to do that?”
Me: “Yes. Yes, I do.”
(I did get my medication for the right price and headed home. This was over a year ago, and I’m still baffled why asking for it to be run through my insurance was such an odd request.)
Crazy Requests, Criminal & Illegal, North Carolina, Pharmacy, USA | Right | April 10, 2019
(I am a pharmacist. While I’m on lunch, a customer comes up to the counter while my technician is helping another customer in the drive-thru.)
Customer: “Do you have a pharmacist working? It’s an emergency! I need to speak to her now!”
(My technician calls me back to the pharmacy. The customer sees me arrive and tries to stop me outside the pharmacy, but I make her wait until I get in the pharmacy.)
Customer: “I just bought these pills off the street, and they are supposed to be Xanax. But I looked on my phone with Google, and it said they weren’t Xanax. I need you to tell me what this is now. It’s an emergency that I know what this is.”
Me: *looking blankly* “I will not identify any medication that is purchased illegally.”
Customer: “I need to know what this is. It’s an emergency! Why won’t you tell me what it is?”
Me: “Because it was illegally purchased, and I’m not helping people purchase drugs on the street.”
(She looked at me for a few seconds and then walked off.)
Employees, Florida, Jerk, Pharmacy, USA | Healthy | April 9, 2019
(I take 150 mg of a seizure medication per day. It does not come in 150 mg tablets, though, so my doctor has written two prescriptions for it, one for 50 mg and one for 100 mg. I’ve been taking this dosage for over two years. I’ve used the same pharmacy the entire time. This happens one day when I go to pick up my prescription.)
Me: “Hello, I’m here to pick up my prescription.” *gives information*
New Tech: “Oh, that’s weird; I actually have two here for you. Do you take the 50- or 100-mg dose?”
Me: “I take both. My prescription is for 150 mg, and that’s the only way it can be filled.”
New Tech: “That’s not right! You can only take one or the other, not both.”
Me: “I assure you it’s correct. If you look at my records, you’ll see that the same prescription has been filled for over two years. I know most people either take one or the other, but it’s a seizure medication, so the dose can actually go up to 400 mg based on symptoms and therapeutic levels.”
(The tech continues to argue with me that I can only get one or the other because most people take either 50 mg or 100 mg, not 150 mg. I ask her to get the pharmacist. The tech goes over and tells him what’s going on. He looks up, see who it is, waves, and tells her that yes, it’s correct. She starts arguing with him that it cannot be correct. He just takes my prescription from her, walks over, and checks me out himself.)
Pharmacist: “Sorry about that. Here your prescription. I’ve added a note to your account just in case this is a problem at any point in the future.”
(The next time I came in, another new tech questioned me on which prescription I took of two again. I told her both. She told me to hold on, as there was a note on my account. She started laughing. The note read, “Don’t argue with her; the prescription is correct. Yes, it’s really both. If you’ve got a problem with it, come see me to sign off on it.”)
Crazy Requests, Criminal & Illegal, Georgia, Pharmacy, Retail, USA | Right | April 7, 2019
(I work at a pharmacy in a low-income neighborhood. Our prices are fairly high compared to what our local clientele can actually afford, and most of our customers either only shop for the items on sale or take the bus up the road a few miles to a grocery store. We’ve tried to get corporate to lower our prices, but they refuse to see reason. On this day, a young man enters the store and asks for assistance locating a high-end facial soap. I help him find it and we bring it to my register to cash him out.)
Me: “All right, your total comes to $15.”
Customer: *hands me cash, six dollars less than he needs to pay*
Me: “Oh… Oops! You handed me $9. Did you mean to give me a ten instead of one of the one-dollar bills?”
Customer: “That’s all I have.” *looks at me expectantly*
Me: “Um… okay. I can hold the item here if you want to go get more money. Or we can go look for something that isn’t so expensive.”
Customer: “I don’t have any more money. That’s all I have.”
Me: “Okay, well, let’s go look at the other products. I’m sure we can find something in your price range.”
Customer: *getting agitated* “No! I want that one. I need it for my acne!”
Me: “I’m sorry, sir, but you only have $9. The product is $15. You either need to bring me more money or find something else.”
Customer: “But I want that one.”
Me: “Then you’ll need to go home and get more money. I can hold it back here so you don’t have to find it again.”
Customer: “I already said I ain’t got more money!”
Me: “Well, then, I’m sorry, but you can’t buy this item.”
Customer: “BUT I WANT IT! I NEED IT FOR MY ACNE!”
(We go back and forth for several minutes, and the customer is getting more and more angry. Eventually, I’ve had enough.)
Me: “There’s nothing more I can do for you if you can’t afford this item and don’t want anything else.”
(The young man tries to snatch the item off the counter, but I grab it first.)
Me: “Sir, you cannot have something you have not paid for. That’s stealing. Either purchase something or please leave.”
Customer: “F*** YOU!” *storms out*
(I inform my manager of the incident, including that the young man tried to grab the soap and bolt.)
Manager: *looks at product* “This isn’t even for acne! It’s for treating extremely dry skin, like psoriasis and eczema! There’s so much grease in this soap it would have made his acne worse.”
Me: “I guess it’s a good thing I was quicker than him. He probably would have used it, then tried to return it saying it wasn’t working. This isn’t the first time a customer has tried to swipe an unpaid order off the counter and run out.”
Manager: “I think we’ll start keeping unpaid purchases in the bag-well.” *the recessed area in front of the cashier that holds the plastic bags, which is out of reach of the customer*
(The young man never came back, and with our new policy of keeping unpaid transactions out of the customers’ reach, we’ve had a lot fewer attempts to grab “purchases” and run out. I hope corporate listens to us and lowers prices soon.)
Extra Stupid, Health & Body, Pharmacy, UK | Right | March 29, 2019
(A customer comes to the counter with three boxes of different medicines. I inspect them.)
Me: “I’m sorry, but I’ll only be able to sell two of these to you. This one should have the same effect and this one… I would recommend putting this one back.”
Customer: “Just sell me all of them.”
Me: “I’m sorry, but I can’t.”
Customer: *huffs* “Just put them through separately. The register should let you do it.”
Me: “No. I’m not legally allowed to sell you all three. It could be life-threatening if you take all of them at once.”
Customer: “No, it isn’t. I have a friend who mixes them all the time and chugs a load of vodka. Knocks her out for several hours. Great stuff!”
British Columbia, Canada, Jerk, Pharmacy | Right | March 20, 2019
(I drop off a prescription at the pharmacy counter.)
Pharmacist: “We’re pretty busy. Do you want to wait or come back in about an hour?”
Me: “I have some other errands to run. I’ll come back around 1:30.”
Pharmacist: “That should be fine.”
(I come back about 1:40. The woman ahead of me in line at the pick-up counter is obviously angry and snarking at the shy, young pharmacist. Eventually, she steams off.)
Me: “Hi. Do you have a prescription ready for [My Name]?”
Pharmacist: “I’m so sorry. We’ve been really busy. It will probably be another fifteen minutes or so. Would you like us to deliver it to your home?”
Me: “Oh, no. That’s fine. I’ll just run over to [supermarket] and come back.”
(About twenty minutes later
Pharmacist: “We’re just getting your order together. Do you mind having a seat for a couple of minutes?”
Me: “No problem.”
(A few minutes later, she calls me up to get my prescription.)
Pharmacist: “Thank you so much for being so patient. I’ve already had two people yell at me today.”
Me: “No problem. It’s not like it was your fault.”
Pharmacist: “They don’t seem to care about that. Thank you so much again.”
Bizarre, Illinois, Insurance, Pharmacy, USA | Healthy | March 14, 2019
(My insurance company has decided to stop covering one of my prescriptions for unknown reasons. I get a notice from them on a Friday afternoon, as well as an email from the pharmacy, that the prescription in question is due for a refill. Since it’s Friday at three pm, I figure I’ll just pay the cash price for it this month and call my insurance company next week. I click the link in the email to refill and go back to work. An hour later, I get a text update saying the prescription has been put on hold. I call my pharmacy.)
Me: “Hi. My name is [My Name], and I’m calling regarding my prescription I just sent for a refill.”
Rep #1 : “Sure, I’ll look at that… Oh, it looks like your insurance won’t cover it for whatever reason.”
Me: “I know. I’ll just pay the cash price this month. How much will it be?”
(I wave and walk out. I drive back over the next day, where there is yet another rep behind the counter.)
Me: “Hi, I’m [My Name], and there should be one ready for me.”
Rep #3 : “Yes, it’s filled and ready to go. One minute while I grab it!”
(He grabs it and starts ringing me out.)
Rep #3 : “Oh, um… I need to get the pharmacist. Something isn’t correct.”
Me: “If it’s the copay, I know about it! It’s not an issue!”
([Rep #3 ] disappears into the back. I throw up my hands in frustration. He comes back out a few minutes later.)
Rep #3 : “There’s a copay on this. There shouldn’t be. We can look into this for you.”
Me: “LISTEN TO ME. You are the third person that I’ve explained this to. I know about the copay. It’s fine. My insurance company screwed up. All I want to do is pay and go home!”
Rep #3 : “I apologize for the issue. I don’t know what happened with your insurance… Hold on. Did you say you are going to pay?!”
Me: *through gritted teeth* “YES.”
Rep #3 : “Oh. OH! Yes, I’d be happy to process that for you! No problem!”
(I can only imagine how many temper tantrums people have thrown over copays to prompt that reaction from THREE pharmacy techs!)
(I’m in line in the pharmacy waiting for my prescription. There are elderly gentlemen in front of me and behind me. The pharmacist is at the counter with a new trainee. All of a sudden, an old lady at the front of the store faints.)
Pharmacist: *to trainee* “I’m going to help, but don’t give this medication out until I get back, because I haven’t signed it yet.”
(The pharmacist goes to the front to assist the old lady and another worker whilst paging for the manager.)
Elderly Man: *in front to trainee* “That’s mine. Give that to me.”
Trainee: “I’m really sorry, sir, but the pharmacist is just helping another customer and I can’t give it out until he’s signed it.”
Elderly Man: “Can’t you sign it?”
Trainee: “Unfortunately, I can’t because I’m training and it’s only my first day, but I can ring your other goods up while you wait.” *indicates to his basket*
Elderly Man: “But I’ve been waiting for ages and this is ridiculous!”
(Strictly speaking, this is not true; he went into the store in front of me and we’ve only been here less than five minutes.)
Elderly Man: “Where’s your manager?”
Trainee: “The manager is up at the front with the other customer. The pharmacist shouldn’t be long back now that she’s arrived.”
Elderly Man: “This is ridiculous. I’m a customer, too!”
(The trainee looks close to tears and I can’t take his behaviour anymore. We can all see the sick customer at the front, as it’s a small store.)
Me: “She’s just given you a perfectly reasonable excuse why she can’t give you the medication, and you can see why the pharmacist and other staff are busy. You need to stop being rude to her.”
(The man just harrumphs at me. The pharmacist returns and deals with the grumpy elderly man, and he shuffles off.)
Elderly Man #2 : *behind me, taps me on the shoulder* “Good girl.”
Me: *to trainee* “You didn’t deserve that, and he was being rude and aggressive.”
Trainee: *as she finishes serving me* “Thank you.”
Me: “No problem. I used to work in retail and know what some customers are like.”
Diễn Đàn Người Việt Hải Ngoại. Tự do ngôn luận, an toàn và uy tín. V́ một tương lai tươi đẹp cho các thế hệ Việt Nam hăy ghé thăm chúng tôi, hăy tâm sự với chúng tôi mỗi ngày, mỗi giờ và mỗi giây phút có thể. VietBF.Com Xin cám ơn các bạn, chúc tất cả các bạn vui vẻ và gặp nhiều may mắn.
Welcome to Vietnamese American Community, Vietnamese European, Canadian, Australian Forum, Vietnamese Overseas Forum. Freedom of speech, safety and prestige. For a beautiful future for Vietnamese generations, please visit us, talk to us every day, every hour and every moment possible. VietBF.Com Thank you all and good luck.
News
Library
Technology
Giải Trí
Portals
Tin Sốt
Home
