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![Reply](images/royalflush/buttons/reply.gif) |
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09-12-2020
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#141
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Definitely The Wrong Call
ALBERTA, CANADA, EMPLOYEES, IGNORING & INATTENTIVE, PHARMACY | HEALTHY | APRIL 19, 2020
I see a missed call on my phone and recognize the number from a store where I used to work over ten years ago. I check my voicemail and it’s from the pharmacy.
Pharmacy: “Hi, [My Name], it’s [Store Pharmacy]. We aren’t able to get your prescription in; can you call us back?”
I moved my prescriptions since I quit and haven’t been to the doctor recently, so I call back, confused.
Pharmacy: “Hello, [Story Pharmacy], how can I help you?”
Me: “My name is [My Name] and I just had a missed call about a prescription?”
Pharmacy: “Yes, we aren’t able to order the cream in but we called [Doctor] to ask about an alternative.”
Me: “That’s not my prescription; I haven’t had anything filled there in years. It must be for someone else?”
Pharmacy: “Is your name [Full Name]?”
Me: “Yes.”
Pharmacy: “Is your phone number [number I called from]?”
Me: “Yes.”
Pharmacy: “Is your birthdate June 2—”
I cut them off.
Me: “That is not my birthdate; I’m not allowed to hear that information. This is someone else’s prescription.”
Pharmacist: “Oh, sorry about that, then!”
Am I glad I switched pharmacies…
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09-12-2020
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#142
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Birth Control Doesn’t Just Control Birth
EMPLOYEES, ILLINOIS, JERK, PHARMACY, USA | WORKING | APRIL 15, 2020
(I am on birth control due to uncontrollable periods. I have it set on autofill. I get a notice that my autofill is delayed. I call the pharmacy to find out when it will be ready.)
Rep: *in a snotty tone* “The birth control? Well, probably about a week.”
Me: “Come again?”
Rep: *sighs* “A week. We have to get it from another location.”
Me: “It takes a week to do that?”
Rep: “Yes.”
Me: “Uh… is there any chance of getting it sooner?”
Rep: “Well, instead of us having them drive it here, you could go get it yourself.”
Me: “Where’s the closest pharmacy that has it?”
Rep: “Nearest available fill is [Town two hours north]. They can get it for you today.”
(This particular town and the surrounding area are under an ice storm warning.)
Me: “That’s the area that’s getting that ice storm.”
Rep: “Yep.”
Me: “Are you telling me that there is no [Medicine] in the entire city and I have to drive two hours into an ice storm?!”
Rep: “Yes.”
Me: “Look, I know this is birth control, but I use it to control my cycle. Otherwise, I get very sick when my period shows up. Now, are you sure there’s none in town, anywhere?”
Rep: *pause* “Well, there’s some at [Location ten minutes away]. They can have it here tonight.”
Me: “THANK YOU!”
(I filed a complaint with the store. They claimed that the rep was in the call center and they couldn’t do anything about it. I switched my prescriptions to their main competitor after that. Haven’t had an issue since!)
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09-12-2020
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#143
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Harmacist
AUSTRALIA, BAD BEHAVIOR, EMPLOYEES, PHARMACY | WORKING | APRIL 14, 2020
Pharmacist: “[My Name], come here now.“
Me: “*immediately scared knowing I’ve done nothing wrong* “Yes?”
Pharmacist: “Care to explain why you did the stocktake of [Manager]’s area incorrectly and why on [Day I don’t work] the wall display isn’t complete like I asked?”
Me: “Sorry? Well, firstly, I don’t work on [Day] and was not here on [Day], and secondly, the wall display did not get done because, as you would have seen in my note, we had a gentleman come in with a severe concussion, his head was bleeding non-stop, and he was confused and dizzy, so we called an ambulance. [Other Pharmacist] and I were both by ourselves during a busy period so we had to prioritise the customer. By the time we had called the ambulance and assisted the gentleman and paramedics, and cleared the customers who said they were okay to wait and [Other Pharmacist] and I were doing really good and the right thing, it was time to go. [Other Pharmacist] had to leave on time so I was unable to stay back. As you would know, an assistant cannot stay back if there is no pharmacist present.”
Pharmacist: “That is no excuse! Do you have some sort of brain disorder? You should have left the patient and done what you were told! As for the stocktake, everyone else here denies doing it incorrectly. So it must have been you. You must have snuck in without us knowing.”
(I ended up leaving shortly after this incident. This was the last straw from years of bullying. To this day, I’m still scared by the bullying I received from these people)
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09-12-2020
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#144
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #191460
CALIFORNIA, PHARMACY, USA | UNFILTERED | APRIL 3, 2020
(I am standing AT the register RINGING and BAGGING a customer when another customer walks up to the register)
Customer: “excuse me! Do you work here?!”
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09-12-2020
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#145
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Finally, Someone With A Dose Of Sense
CALIFORNIA, PHARMACY, RECEPTION, USA, VET | HEALTHY | APRIL 3, 2020
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.
There are certain medications that can be used in both humans and animals, but usually, the dosages are very different. One of these medications is Phenobarbital, a seizure medication. Our office doesn’t keep this medication in stock so we have to call it in to a human pharmacy.
One of our canine patients is on Phenobarbital. He has been stable on his dose for years, but they do not make a pill in the size he needs, so we prescribe him two different sizes to add up to the right amount. Apparently, this is not regularly done with humans, because every time we call in his medication we get a call from the pharmacy to confirm some things. So, we put a note on his file with what to say when they call back.
I am training a new receptionist and have just had her call in his refill authorization. Soon after. we get the expected call from the pharmacist. She has the pharmacy on hold and asks what to do, so I tell her to open his chart and read the script.
New Receptionist: “Hello. Apparently, I have to read this note to you. Yes, he needs both sizes. Yes, at the same time. Yes, we know this is a very large dose for a human, but he is a dog. He is a very large dog. He has been taking the pills like this for years now. Thank you.”
I am sitting there listening to her side of this, fighting the urge to facepalm, and thinking it was pretty obvious that those were meant to be the responses to questions she would be asked and not to be read straight through like that.
The pharmacist says something and she replies:
New Receptionist: “I’m not sure. Um, looks like the note was dated four years ago.” *Pause* “Um, I think so; let me check.” *Turns to me* “Hey, [My Name], have we been saying this every time we call his medication in?”
I nod and she turns back to the phone.
New Receptionist: “Yeah, we have.” *Pause* “Really? That’d probably save everyone some time. Thanks.” *Hangs up* “They are going to put a copy of our note on their computers so they don’t have to keep calling in every time.”
Me: “Wait, they could do that? I thought it was a requirement for them to confirm odd-sounding doses, and that the phone calls were just formalities so they could check a box saying they did it. How did none of them ever notice that we were having the same conversation every four months?”
We no longer get confirmation calls for that patient.
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09-12-2020
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#146
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
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Rep Power: 141
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Do Yourself A Service And Leave Service Dogs Alone
BAD BEHAVIOR, PETS & ANIMALS, PHARMACY, STRANGERS, USA, VERMONT | FRIENDLY | MARCH 26, 2020
(I have a service dog for multiple disabilities. I don’t always work with him with any identifying gear because people are more likely to leave us alone if they can’t tell he’s a service dog. In this instance, he is wearing a vest marking him as a service dog. My father and I are running errands after my classes end for the day and I’m entering the store a few minutes after him so that [Service Dog] could relieve himself. As we approach the door, there is a man in his car in the accessible parking spot who sees my service dog and leans out the window of his car.)
Man: “HEY, PUPPY! Come here, puppy!” *makes kissy noises*
Me: *to my service dog* “Leave it.”
(He doesn’t need the reminder, but sometimes people get the hint and leave us alone when I say that. We start to enter the store.)
Man: “WHAT THE F***?! WHAT THE H*** IS WRONG WITH YOU, TAKING A F****** DOG IN A F****** STORE?!”
(Thanks, random man who decided I needed to be screamed at for taking my vested service dog into a store. Also, to make things worse, I was wearing my jacket from my alma mater so, for all he knew, I was a high school student. It’s always adults, too; we never have issues with kids.)
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09-14-2020
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#147
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #197483
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 19, 2020
(The pharmacy that I work for has drive-thru service. I’m servicing a middle-aged woman, customer 1, who is on a phone call via bluetooth while I’m processing her order. The person on the other end of the line is another, louder, woman, customer 2. The first woman is trying to get her to stop talking so she can finish checking out. She’s made at least 2 attempts to get her to stop talking so I can get the necessary information.)
Me: Ok, so just this prescription?
Customer 1: yes and… [customer 2], I’m trying to pick up my order at the pharmacy. Please.
Customer 2**suddenly realizing she’s at the pharmacy**:Oh, you’re at [pharmacy name] on [address]? Can you pick up [customer’s 2 husband’s] prescriptions?
Customer 1:I don’t really have any money to pay for his prescriptions (note: she doesn’t have a co-pay through the insurance, so she wouldn’t necessarily need money to pick up her prescriptions.)
Customer 2: That’s fine, he doesn’t have a co-pay on them anyways
Customer 1: I don’t know if I can combine the orders together **looking at me** can I?
Me: Yes, I didn’t check you out yet, so I can add on his prescriptions.
Customer 1: Do you have his info?
(Customer 2 gives me the necessary personal information. Customer 1 just sort of sits back while I’m collecting the info from customer 2, giving up at trying to control her friend.)
Me: Ok, so that’s everything, anything else?
Customer 2: no, thank you! [Customer 1], thanks for picking them up!
Customer 1: **tiredly** No problem **to me** I’m sorry about her…
(The customer finally leaves, and a pharmacist who has been in the vicinity speaks up.)
Pharmacist: All the crazy people come out at night…
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09-14-2020
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#148
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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A Typical Good Versus Evil Story
AWESOME CUSTOMERS, CANADA, INSPIRATIONAL, JERK, PHARMACY | RIGHT | JUNE 17, 2020
I work for a popular drugstore in an upper-class neighbourhood, where customers are usually snotty and entitled. Thirty minutes into my shift, while I am speaking in Spanish to my supervisor, a customer yells at me.
Bad Customer: “I am going to call the head office because you were speaking in Spanish about me!”
After that situation, about an hour before the store closes, a guy comes to buy four chocolate bars. He pays and tells me to pick two.
Good Customer: “I saw everything go down earlier and thought you could use some sweets in your life.”
He came back just to do that. I was so amazed by his kindness.
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09-14-2020
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#149
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
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Quoted: 511 Post(s)
Rep Power: 141
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The Babyface Will Get You Every Time
EMPLOYEES, JERK, PHARMACY, USA | HEALTHY | JUNE 14, 2020
I was diagnosed with an autoimmune disorder as a pre-teen and have been on meds ever since. I’m in my late twenties but have a babyface.
My doctor has just called in a new prescription for me, as I’ve run out of refills. I’m at the pharmacy and the tech has just brought up my meds.
Tech: “Oh, this is a new prescription. You have to do a consult with the pharmacist.”
Me: “That’s not necessary. I’ve been taking this for a long time.”
Tech: “He wants to speak with you. There’s a note here. I’ll be right back.”
He calls the pharmacist, an older man, over. He gives me a look and starts talking to me in a very patronizing tone.
Pharmacist: “Okay, [My Name]. Now, for [Medicine], you have to take this every day. You can’t skip this. Okay? Do you understand? Because—”
Me: “I’m going to stop you right there. I’ve had [Autoimmune Disorder] for fifteen years and have been taking daily meds for it that entire time. I know exactly what [Medicine] does and how sick I get if I don’t take it.”
Pharmacist: “But this is listed as a new prescription. You haven’t taken this before.”
Me: “Yes, I have. I ran out of refills and my doctor called in a new one. I’ve been on the same dosage for years. Check my fill history. Why do I need a consult, anyway? I’ve never needed one before.”
Pharmacist: “Um… [Tech] will get you rung up now.”
He exited. I didn’t see that pharmacist after that.
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09-14-2020
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#150
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195948
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 8, 2020
(Pharmacy worker here. On some prescriptions, especially high cost prescriptions or ones deemed a controlled substance, the insurance will put a block on the prescription and the phrase “Prior Authorization needed,”or PA, will pop up. This means the prescribing doctor has to call the insurance company and explain the need of the medication for the insurance company to cover the cost. It’s a hassle, especially if it’s a maintenance medication, and usually takes a few business days to clear. Though once a PA is acquired, it’s deemed good for 3-6 months, so is only really necessary a few times a year. I’m working at the register one day when this happens to a woman.)
me: I’m sorry ma’am, but your [prescription] has a PA, and we can’t fill it right now.
Customer: what’s a PA?
(I explain what it means)
Customer: So can’t I just pay for it out of pocket? How much is it?
Me: I don’t have the price, but if you go to drop-off, they can help you with that. Though the PA will only take a couple days to work, and it lasts for a few months.
Customer: So does that mean I have to call the doctor?
Me: No, we’ve already contacted the doctor, but if you want to talk to him to speed things up, that’s your decision.
Customer: Can’t you just tell me the price and I pay it here?
Me: I physically can’t process the prescription here, this is a register computer, it only does what’s filled as of right now.
(We go back and forth like this about PAs, price quotes, insurance, at least 2 more times)
Customer: But why do I need a PA for this? I take it all the time!
Me: I don’t know why the insurance company decided to, but possibly your previous PA ran out, and we just have to renew it.
Customer: So do I call the insurance company?
Me: No, the doctor should be fine. Really, it goes through in less than 3 days most of the time.
Customer: This happens all the time! They NEVER fill my PAs!
(Note: I just had to explain to her what a PA was a few minutes ago, so I highly doubt this happens as often as she makes it out to be.)
Me **exasperated and I want out at this point** then you might want to take that up with your insurance company.
(She seems to get what she wanted to hear at that point, we finish checking out her prescriptions, and she goes presumably to yell at the insurance company. The line has gotten long at this point, and the customer behind her, who has heard the whole thing, rolls his eyes and gives me a sympathetic look.)
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09-14-2020
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#151
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195926
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 7, 2020
(I work in a pharmacy that has a drive thru. We have 2 lanes, and while we can service just about everything from the first lane, the second lane we can only do certain things, due to size limitations on the carrier tube. Another major rule we have is that everyone has to stay in their cars in the drive thru for safety reasons. This is a Sunday afternoon, and my co-worker is servicing a pregnant woman with children in the second lane. Unfortunately, half way through the transaction, we realize we won’t be able to send the prescription by the tube, because it’s a glass bottle. Note: The first lane is empty, as the car that was there previously has jus)
Co-worker: Ma’am, I’m sorry to inform you, but we can’t send your medication through the drive thru, as it’s a glass bottle and could break. If you could just pull into the first lane, we can serve you there.
(The customer instead gets out of the car, runs ACROSS the barrier, and into the first lane. The pharmacist, listening to the exchange while she’s mixing the prescription, panics and runs to the window to meet her)
Pharmacist: Ma’am, please get out of the lane!
Customer: (annoyed) What are you talking to me like that for? But he just told me to come to the first lane.
Pharmacist: He meant to DRIVE into the first lane. It’s dangerous for you to be standing in the first lane.
Customer: Why can’t I be in the first lane?
Pharmacist: If a car comes around the corner, they won’t see you. Could you please at least wait with your car while we finish the prescription?
(The customer walks back across the lane, and waits on the barrier, but doesnt move while we finish her prescription.)
Pharmacist: For god’s sake, that psycho b**** is crazy! She can’t even really run while pregnant.
Me: Never mind she left the car full of kids unattended…
(We finish her prescription, nervously checking that there aren’t any cars coming, and that she’s staying on the barrier. She’s glaring at us annoyed the whole time, and walks up to the first window AGAIN, even though we’ve now told her twice not to do that.)
Pharmacist: Okay, here’s your [prescription], remember to shake it before dosing, and refridgerate.
Customer: You didn’t have to talk like that to me.
Pharmacist: I was just worried, I didn’t want you getting hit by a car.
(She’s still glaring at her when she finally walks away, get’s back in the car, and drives away)
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09-14-2020
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#152
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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A Rewarding Reveal
AT THE CHECKOUT, PHARMACY, RETAIL, USA | RIGHT | JUNE 6, 2020
I am ringing up a customer and her husband. Our chain’s rewards card gives customers the sale prices and points they can redeem like cash on purchases.
Me: “Are you a rewards card member, ma’am?”
Wife: *Makes a face* “No.”
Husband: “I am!”
He fishes our blue card from his pocket.
Wife: “Why do you have that?!”
The wife turns back to me. I am a little confused.
Wife: “I work for [Competitor]. We’re from Florida.”
Me: “Oh!” *Laughing* “Well, there are three of [My Chain] and just one [Competitor] in our city.”
I gave them directions to “her” chain, describing how close it was to the newest location of my chain; they left while discussing the closeness of the two chains’ stores to each other across the country.
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09-14-2020
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#153
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195875
PHARMACY, USA | UNFILTERED | JUNE 5, 2020
I work at a well known pharmacy as a cashier. This happened last night before we were about to close. Note the store and pharmacy hours are different for every store. And our hours are listed on the front door as you walk in AND on our website. our pharmacy closes at 9 during the week. A customer comes in and heads straight back to the pharmacy. She’s back there for a few minutes then comes up to the cash register. She asks me to fetch a manager. Here’s their conversation.
Manager: yes can I help you?
Customer: (in an annoyed tone) yes I just wanted to let you know your falsely advertising your store hours and I don’t think that’s right. I needed to pick up some medicine but the pharmacy is closed!
Manager: well our store hours are listed on our website.
Customer: she holds up her phone for my manager to see) that’s where I was looking!
Manager: (looks at the phone) ma’am this isn’t our website. Our hours are listed on our website.
Me: and every store closes at different times. Did you look up this store?
Customer:but this says you close at-!
Manager: we can’t control what other websites say. You can only go by our website.
The customer glares at us and storms out
Me: (to my manager when the customer is gone) don’t you love it when they argue with is about what times we close?
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09-14-2020
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#154
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
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Quoted: 511 Post(s)
Rep Power: 141
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That Flu Right Over Their Head
PHARMACY, USA, WORDPLAY | RIGHT | JUNE 3, 2020
I am a front store supervisor in a popular pharmacy chain, and part of my job is asking each customer if they need help finding anything.
Me: “Can I help you find anything?”
Customer: “I’m looking for Tamiflu.”
Me: “Tamiflu is actually by prescription only, but we have Theraflu over the counter, if that’s what you’re looking for.”
Customer: “Nope, I’m pretty sure it’s Tamiflu.”
Me: *Pause* “Okay, well, all the Theraflu is right here.”
Customer: “Yes, Tamiflu! That’s just what I was looking for.”
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09-14-2020
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#155
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
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Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195828
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 3, 2020
(So I work in a high volume pharmacy. We’ve recently gotten a new pharmacy manager, who is trying to problem solve our pharmacy moreso than our previous managers. One of our regulars comes in. For background, he’s often rude to pharmacy workers, and doesn’t call his doctor to get his prescriptions called in, so he either has to wait a few minutes to a few days to get his prescriptions filled which causes him to complain. This particular time, I’m not working the registers, but a newer co-worker is. He’s just told the guy that his prescriptions aren’t in yet, but we’re calling the doctor)
Customer: You guys never have the medicine in! I’m always waiting, you guys just don’t want to call the doctor. Are you trying to kill me?
Manager: Sir, we told you when you came in yesterday that this could take a few days. If you want to talk to your doctor to speed it up, you’re more than welcome to.
Customer: Where’s [male pharmacist]? I want to talk to him! (Note: our manager is female, and the pharmacist he’s requested is not in for the day; she can’t call him in to talk to a customer)
Manager: Sir, I’m the manager, and I have the doctorate that [other pharmacist] doesn’t. If you have a problem, you talk to me, not him.
Customer: Well, he listens better than you guys do, you always screw it up.
(At this point, our manager has had it with this guy as he keeps ranting about”poor service” and “us trying to kill him”. He often complains about how a different pharmacy does prescriptions faster than us, so she uses this info to her advantage.)
Manager: I’m sorry you feel that way. Do you want us to send your prescriptions to [other pharmacy chain]? Since yesterday you said that they do prescriptions quicker, maybe we should just put them there.
(Customer is obviously upset at us calling his bluff, and he’s noticabely deflated instantly. he argues a little more, not half as bad before)
Customer: You’re lucky my sister isn’t here. She’d bust you guys! ( Note: This guy is in his 50s. Pulling the relation card is nothing short of pathetic. He walks off at this point, without prescriptions.)
Me: It’s ok, that guy’s always a jerk.
Manager: If he’s not going to listen to us trying to help, he can go somewhere else. If he doesn’t want to listen, that’s his problem.
(At this point, a co-worker comes back from her break)
Co-worker: I just ran into [Customer]. He was really p****** off, what happened?
(we relate what happened to her, including the sister threat. Everyone is a bit relieved at the idea this guy won’t be coming back soon, and manager gains a new level of respect.)
Co-worker: I’m sure if we do get a cal from his sister, she’s going to be the one apologizing and transfer the prescriptions. (It’s been over a month, and we haven’t seen the guy since)
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09-14-2020
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#156
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
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Quoted: 511 Post(s)
Rep Power: 141
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This Call Gets More Costly The Longer It Goes On
EXTRA STUPID, JERK, PHARMACY, USA, WISCONSIN | RIGHT | JUNE 1, 2020
We sell reloadable debit cards. You can put $20 to $500 on a card and it has a purchase fee depending on what card you buy. I’m working the front register when this lady calls.
Caller: “How much is the purchase fee on the cards?”
Me: “It’s $2 to $5, depending on the card you buy.”
She pauses for around thirty seconds.
Caller: “Thanks… but that’s not what I’m asking. I’m asking what is the fee on buying one of your reloadable cards.”
I don’t know what to say because that’s literally what I answered. I just say the same thing because I honestly don’t know what to do. She sighs angrily.
Caller: “Thanks, but that’s not what I’m asking! I’m asking what it would cost to buy one of your reloadable cards!”
Me: “Ma’am, the cost to buy them is the amount you want to put on the card, plus a purchase fee of $2 to $5 depending on what card you buy.”
She’s silent for another minute and I honestly think she has hung up, but then she starts yelling again.
Caller: “THAT IS NOT WHAT I AM ASKING! I WANT TO KNOW WHAT IT WOULD COST TO PUT $70 ON A RELOADABLE CARD! IF YOU DON’T KNOW WHAT YOU’RE F***** TALKING ABOUT, THEN JUST GET ME A MANAGER!”
I asked her to please hold and paged a manager to pick up the call. I got to watch as my manager had the exact same phone call I dealt with, and to my knowledge, the lady never got the answer she wanted.
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09-14-2020
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#157
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195033
PHARMACY, TEXAS, USA | UNFILTERED | MAY 31, 2020
A woman aged at around 40 came to pick up her prescription. I asked for the last name so I could find her in the system. It was a long complex last name, and our system requires full perfect spelling for it to bring it up. She spelled it out slowly and condensing like. I brushed it off and got her prescription from our bin. When I walk back to the counter she throws a coupon at me. I had noticed her prescription was already billed to insurance AND coupon, so I ask her what’s it for.
She rudely says “if you read it, you’d know.”
Me: “the reason I ask is because there is already a coupon applied.”
She says, “Oh, well it must’ve been automatically applied.” (That isn’t possible, we bill them like insurance and it is somewhat a long process, especially when it’s a coordination of benefits).
I say nothing to that and ask her to type in the last 4 digits of her phone number as one of our verification methods.
Rudely again, she snaps “why would I do that?”
I say: “If you want your perscription, you must verify your number.”
Woman: “Well that’s an invasion of my privacy.”
Me: “it’s to ensure the perscription goes to the correct person.”
She reluctantly agrees and she dramatically covers the pin pad all while grumbling as it as if it was a debit pin. (Note: her perscription is in my hand and it contains her full name, address, and the full phone number she partially typed.)
She then begins to make small talk as she hands me her cash. I give her the change, and she stands at the counter staring at the receipt and recounting her change for literally 15 minutes. (Me and my coworkers counted.)
Since I am fairly new, my coworkers explained that she is notorious for being rude. When she comes through drive through, apparently she doesn’t speak a single word. She just throws her credit card into the drawer and expects us to know that she’s picking up.)
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09-14-2020
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#158
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195023
PENNSYLVANIA, PHARMACY, USA | UNFILTERED | MAY 30, 2020
(I’m working in the front end of the pharmacy on the evening shift. It’s been pretty slow, and most of the customers around this time are pretty low matinence, so I’m pretty much just recalling a script.)
Customer: *Swipes his card, then begins struggling to get out his ID*
(Unless the register prompts us, we’re not required to see ID, so I interupt)
Me: “Oh, I don’t need to see your ID.
Customer: “Yes you do.” *Presents his card to me; in lue of a signature, he’s written ‘See ID’* “Personal safety, bub.”
(I humored him and examined the card and ID, and let him on his way. This ‘See ID’ thing has become somewhat common recently, but his cocky comment about ‘Personal safety’ really irked me. If anyone unathorized had actually been using his card, I wouldn’t have asked for ID. In fact, I wouldn’t have even had the opportunity to see the signature space, as the customers swipe their own cards. He’s just making it harder for himself for no reason!)
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09-14-2020
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#159
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195015
PHARMACY, TEXAS, USA | UNFILTERED | MAY 30, 2020
I work as a pharmacy clerk, checking out patients with their prescriptions. Our card readers are a little behind schedule, only being updated to take debit in 2015, and the lack of card reader for the new chips cards come with has caused some confusion. A coworker made some bright pink signs reading “Sorry no chip” and taped them over the card slots at each card reader. Despite this, customers still asked daily:
“‘Sorry no chip.’ What does that mean?”
“No chip? Does that mean you can’t take cards?”
*trying to lift the pink note and insert their card* “So do y’all take the chip yet?”
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09-14-2020
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#160
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,200
Thanks: 7,368
Thanked 46,294 Times in 12,894 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Maybe She Should Take Half The Normal Dose Of That?
FRANCE, PARIS, PHARMACY, WORDPLAY | RIGHT | MAY 29, 2020
I’m a customer, waiting to have my prescription filled. One of my medicines is called UVdose.
Near me, another customer, an elderly lady, is asking for the same one.
Lady: “Oh, yes, I forgot! I need a box of overdose!”
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