Food for the body and soul

Anti-Antibiotics
Massachusetts, Medical Office, USA | Healthy | November 29, 2017
(I have a mild immune deficiency. This makes me highly susceptible to severe sinus infections. This also means that only antibiotics administered within the first week of symptoms will quickly cure my sinus infections. Anything else does nothing and it will take several months for my immune system to fight off the infection. This is well-documented.)

Doctor: “It seems your daughter’s infections are chronic. I’m going to prescribe your daughter [Medication that relies on and boosts the immune cells already present] and ask that you check back to tell me if it helped.”

Mom: “No. You have prescribed my daughter this medication and those like it before and it does nothing. She needs antibiotics.”

Doctor: “Can you try this medication for a few days? We ought not to jump right to antibiotics.”

Mom: “This is another thing you have told us to do that we have tried. No, it does not help at all.”

Doctor: “You cannot just press me for antibiotics! They’re not good for long-term health.”

Mom: “Listen to me. I know that you think I am one of those parents who just demands that doctors give my kid antibiotics for every little sniffle. I am not. I am insisting on antibiotics because they are the only thing that will stop my daughter from having to go through months of misery, pain, and exhaustion from sinus infections! This is not an exaggeration; it really does take that long. And your immune booster medication does not help much because hers is too compromised for the effect to make a difference! I would love to go through the documentation proving all of this, if you require it. But I am absolutely not leaving here having wasted my daughter’s and my time to go spend my money on a medication that will not help her avoid a long term and awful illness.”

Doctor: “Oh. Um… I have to step out for a bit. Um… you really shouldn’t over-rely on antibiotics. Be careful.”

Mom: *shoots [Doctor] a death glare*

(Fortunately, this was enough to get [Doctor] to prescribe me antibiotics. Sure enough, I was ready to go back to school by the next day and was totally free of infection after three days. My mom soon requested to never see that doctor again, which was honored. Since being guaranteed to get the medication I need as soon as possible, I have not needed to take antibiotics often and also get sick much less than before.)

Symptoms May Include Death And Sarcasm
Clinic, Russia, Sarcasm, St. Petersburg | Healthy | November 29, 2017
(Back in college I spent a summer living in Russia. Midway through my stay I came down with strep throat. This is the first time I’ve had it since I was a kid, when I got it yearly. My program director takes me to a clinic that specializes in treating foreigners. After diagnosing me, the doctor comes back into my room with a pile of medication, none of which I recognize. Since I take other medications, I ask him if there are drug interactions I should be aware of. He proceeds to take the paper inserts out of every box he has and read them. After a few minutes he looks up and says

Doctor: “I don’t know; if the reaction is bad, stop taking them?”

Me: “Great. So, if I die, I’ll stop taking them.”

(Thankfully I never had a reaction but I still have no idea what it was that he gave me. Bonus? My host mother was convinced I got sick from drinking cold beverages in the hot weather.)

Got More Than A Chip On Your Shoulder
Dentist, Maryland, USA | Healthy | November 29, 2017
(I go to my routine semi-annual dental check-up, and tell my dentist that I think I have chipped a molar, as there is a rough patch on my tooth that keeps catching my tongue, causing it to blister and bleed on a regular basis.)

Dentist: “Oh, yes, there is a small chip.”

Me: “Can we get it fixed?”

Dentist: “Insurance won’t cover the procedure as it’s ‘cosmetic.’”

Me: “It’s literally causing my tongue to bleed. This chip is painful, and it’s actually causing injury to me. I think it’s more than cosmetic.”

Dentist: “Oh, you’ll be fine. Just don’t play with it.”

(This went on for months. I kept asking him to fix the chip, and he kept refusing. I also got opinions from other dentists that said the chip needed to be filled, but my dentist still refused. Ultimately I switched to a new dentist due to a change in insurance; the new dentist took one look at the chip and had me scheduled for an appointment to get it filled a few days later.)

New Dentist: “Yeah, let’s get this taken care of; you shouldn’t have to suffer with this chip causing you pain and open sores. Plus, it’s deep enough that your dentin is exposed. If we leave this open any longer, your whole tooth would be in danger of forming an abscess, which would need a root canal to fix.”

Me: *in shocked disbelief* “My tooth could have rotted away from the inside out because my old dentist couldn’t be bothered to give me a filling the size of a pin-head?!”

New Dentist: “Yep.”

Cancer Is A Crime
California, Pharmacy, USA | Healthy | November 28, 2017
(I’ve been diagnosed with cancer and am on numerous medications, including morphine and oxycodone for the pain I am in. I’m pretty skinny and pale and not looking healthy after six months of chemotherapy. I go to my normal pharmacy with my paper prescription to get filled and a new pharmacy tech, or at least one I’ve never seen in the six months I’ve frequented this place, greets me. I hand him my paperwork, and he starts to type in into his computer, and then looks at me and says

Pharmacy Tech: “I see you’ve been getting these pills for a few months now, and you’re refilling them on the same date every month. You can’t fill this if you’re just going to sell them on the street for your drug money.”

(My jaw drops, and he hands my prescription back to me.)

Pharmacy Tech: “I’m calling the police now, sir, so don’t run off.”

(He then goes to the phone and starts dialing. The pharmacist sees me through their little window and waves at me, I see her a lot when I’m there and she’s helped consult me on the timing of taking my meds so I don’t make myself sick. I wave her over.)

Pharmacist: “Hi!”

Me: “You may want to talk to your new guy. He’s calling the cops on me.”

(She turns around and sees him on the phone.)

Pharmacist: “What are you doing?”

Pharmacy Tech: *covers the receiver* “This junkie is trying to get pills to sell. I’m calling the cops.”

(She rips the phone out of his hand and yells at him.)

Pharmacist: “He has cancer, you idiot!”

(He went pale. She sent him away and hung up the phone. I got my refills, and I never saw that guy again.)

Digger-ing Yourself Into A Hole
Pharmacy, USA | Healthy | November 28, 2017
(I am at the pharmacy to pick up a prescription that was called in.)

Tech: “Can I help you?”

Me: “I need to pick up for [Last Name].”

Tech: *types into computer* “First name?”

Me: “Digger.”

Tech: “Digger?”

Me: “Yes.”

(The tech give me a funny look and goes into the back. He returns with the medicine in hand.)

Tech: “So, you can’t drive while taking this. Also, you cannot drink alcohol while taking this. I will need you to sign saying you understand those restrictions.”

Me: *laughing* “No problem.”

Tech: “I need a date of birth.”

Me: “October 2015. I don’t know the day.”

Tech: “You don’t know your child’s birthdate?”

Me: “It’s not my child.”

Tech: “I’m not going to be able to fill this.”

Me: “I need the pharmacist. Now.”

(The pharmacist comes out and asks what the problem is.)

Tech: “She’s picking up this medicine but she doesn’t know the birthdate and then she says it isn’t her child.”

Pharmacist: *takes bag and reads label* “Look at this name.”

(The tech looks and still doesn’t seem to understand.)

Pharmacist: “The patient is named Digger K9 [Last Name]. That means it’s for her dog. Lots of people don’t know their dog’s birthday.”

Tech: “How was I supposed to know?”

Pharmacist: “I’ll finish this. Go wait in the office for me.”

(When I went to get his refill, the same tech handled the transaction. He commented that it was a really big dose for a toddler. Pretty sure whatever the pharmacist said — it didn’t help.)

You Suck(tion)!
Clinic, North Carolina, USA | Healthy | November 28, 2017
(I have a rare disease for which I have to have blood work done every few months. I always get it done at the local health department because I don’t have insurance and labs are too expensive elsewhere. They used to have a phlebotomist on staff who was quite good at her job, but she retired around a year before this incident. After she retired, for a while, my tests were done by whichever nurse happened to be available. On this day, one of the nurses who has drawn my blood a few times before is training a different nurse on lab procedures, so the trainee nurse is actually the one doing the draw. I’m often a problematic draw because my veins are small, and sometimes my blood doesn’t come out. This happens after several other mishaps, including the trainee nurse not noticing all of the tests I need to have done, having to remind both of them that one of my samples has to be frozen, and the trainee nurse failing to draw from my left arm and having to try my right arm instead. As the trainee nurse is drawing my blood, she’s pulling up on the needle in a way that makes it hurt like h***, but I’m kind of used to it, so I’m just responding to the talkative trainer nurse and not looking at my arm. Finally the trainee nurse finishes filling the last vial and removes the needle. Something feels a little odd, so I look down to see blood POURING from my arm. I’ve been getting labs done regularly for about 13 years at this point, and I’ve never seen anything like that, so I’m a bit alarmed.)

Me: “What the h***?!

Trainee Nurse: “…”

Trainer Nurse: “Oh! *to trainee nurse* “Looks like you broke the suction…” *to me* “Uh, she broke the suction… But that’s okay! It’s perfectly fine, just looks bad. Don’t worry!”

Me: “Uh…”

Trainee Nurse: “It happens sometimes.”

Me: “That has NEVER happened to me before. But okay, sure.”

(That’s not something that just “happens sometimes”; that’s something you DO.)

Extra Nerve-ous
Costa Rica, Dentist | Healthy | November 27, 2017
(I’m deadly afraid of dentists, but one day I finally get the courage to go see one for a routine check up. They tell me I need to get my wisdom teeth removed and we set up an appointment.)

Me: “Please be patient.”

Dentist: “This will not hurt at all in a few minutes, after the anaesthetic kicks off.”

(He gives me three injections. A few minutes later he pokes me with an instrument.)

Me: “Aaaah!”

Dentist: “Okay, more anaesthetic.”

(He gives me another injection, waits a few more minutes, then pokes me with an instrument.)

Me: “OUCH, OUCH, OUCH!”

Dentist: “Don’t lie; it doesn’t hurt.”

Me: “Please, I swear it does.”

Dentist: “I can’t give you any more anaesthetic. Go home and come back next week. Take a valium.”

(One week and one valium later

Dentist: “I gave you all the anaesthetic I can. Stop crying for nothing.”

(In extreme pain, I manage to get to the opening of the area around the tooth, then he begins pulling.)

Me: “No more! Please stop!”

Dentist: “Just a bit more. Let me pull some more. It doesn’t hurt.”

Me: *refusing to open my mouth any more* “No.”

(The dentist even called my mom, and she screamed at me to stop being a wuss. Still, I refused to get anything else and he was forced to close the gap and let me go. He was kind enough to recommend another dentist with access to morphine. Thankfully the new dentist thought that my problem was probably that I had an extra nerve around that area. He gave me a normal anaesthetic where he thought it was and took out the tooth without so much as a peep from me. The lesson is: trust yourself.)

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Insulin And Out
Hospital, UK | Healthy | November 27, 2017
(I have been admitted to hospital for fainting spells. I am also diabetic and use injections. I am currently on my period, and for whatever reason I tend to bruise more often from the injections during this time.)

Nurse: *coming in while I’m getting changed* “Okay, this shouldn’t take very long. At most you should be— What are those?”

Me: “What are what?”

Nurse: *now angry and pointing at my thighs* “THOSE!”

Me: “Bruises, from insulin injections.”

(It looks like she doesn’t believe me as she turns and leaves. I have an MRI and CT scan, and now they need to do some blood tests. I am given some forms, which have already been filled out, but I’m asked to check to see if there is anything that has been missed. After the blood has been taken, a new medical officer comes in with my forms.)

Medical Officer: “Are you all right, dear? We just need to make sure everything is right before we do the tests.”

Me: “I already checked them and they’re fine.”

Medical Officer: “Yes, but we need more than just the medication you have been prescribed. We also need other drugs you may have taken recently.”

Me: “Again, already on the form.”

Medical Officer: “Any not-necessarily-legal drugs.”

Me: “What do you mean?”

Medical Officer: “I may as well be open. Now, there’s no need to be ashamed, but we really need to know what drugs you are addicted to, and for how long. They could be what is causing your condition.”

Me: “I’m not on anything like that. What is this– Oh. Have any of the nurses spoken to you about my legs?”

Medical Officer: “There was an observation made that you use your legs for the injection site, yes.”

Me: “And did they also tell you that I’m diabetic as well, and that’s where I administer my insulin?” *shows her my legs*

Medical Officer: *doubtful* “That’s a lot of bruising for mere insulin injections.”

Me: “If I had been admitted a week ago, they wouldn’t be there. I’m on my period, and my injections always cause bruising while I’m on my period.”

(She still looks doubtful, but leaves me in peace. I’m really shook up by it and despite these two being the only people who think I’m a drug addict, I opt to leave and be seen elsewhere. I never find out the cause of my fainting, but it disappears within a month. Six months later, I’m back at said hospital for retinal screening. Lo and behold, the woman who sees me is the second one mentioned above. She recognises me.)

Medical Officer: “Oh, small world. How have you—”

Me: *lifting my skirt* “Do you see any bruises now? Do I look like a junkie now?”

Medical Officer: *blushing* “Oh, umm. No. I’m sorry about jumping to—”

Me: “Just save it. If you’ve been given this responsibility, after how you treated me, you can stuff it!”

(I then left and arranged to have all future screening done at a hospital nearly an hour away. It really makes you wonder why these two women, out of all the people who saw me that day, believed I was a drug addict because of bruising on one of the most common areas diabetics inject.)

Calibrations Always Go Up And Down
Hospital, USA, Utah | Healthy | November 27, 2017
(It’s the night shift in the hospital lab. I’m the scientist doing the nightly calibrating of our analyzers’ drug screen when the ER requests a drug screen, which I can’t run until I finish my calibrations; once I start, I can’t stop. We tell them it will be done as soon as possible, and we’ll rush the sample, which they’re okay with. Meanwhile, some plumbers are working on one of our sinks. The lead scientist comes to my bench to check on my progress and get a better ETA to tell the doctors.)

Lead Scientist: “How’s it coming over here?”

Me: “I’m almost ready. I just need to do cocaine and marijuana.”

Lead Scientist: *without missing a beat* “[My Name], you know better than to mix uppers and downers.”

(The plumbers all went silent and turned to look at us. I hope they didn’t think we were actually doing drugs.)

Something Doesn’t Clicky
Hospital, UK | Healthy | November 26, 2017
(I am fifteen and fortunate enough to be able to attend the birth of my baby sister with my dad. This takes place only an hour after she is born.)

Doctor: “Now, Mrs. [Mum], is it all right if a student doctor does the examination on your baby?”

Mum: “Yes, of course; they have to practice!”

Doctor: “[Student]! You can come in now!

Student: *examines my baby sister and then looks worried* “I’m going to refer [Sister] here. She is exhibiting signs of clicky hips.”

Mum: “Should we be worried? [My Name] didn’t have any of that. Is it going to affect her as she gets older?!”

Student: “It’s likely she’ll just have a little fabric harness. It’s easily corrected.”

(Two weeks later we are sitting in a clinic room in the hospital waiting for the doctor. My mum sits next to a lady with a toddler and a baby not much older than my sister.)

Lady: “Hello, why are you here?”

Mum: “We’ve been referred. Apparently, [Sister] has clicky hips.”

Lady: *looks surprised* “Same here! Did you have [Student] examine her?”

Mum: “Yes, that was him!”

Lady: “I’ve talked to three other ladies who’ve been referred, and each of their babies have absolutely nothing wrong. I’m betting it’s the same for our two!”

(It turned out the student had referred about twenty mothers over the two days he’d been in the department, and none of their babies had clicky hips!)

Has To Be Some Kind Of Record
Hospital, USA, Wisconsin | Healthy | November 25, 2017
Customer: “I need my birth record in order to request a new Social Security card, because I don’t have a copy of my birth certificate.”

(This is a fairly common request, so I nod as I look over his Release of Information to make sure all the fields have been completed. Before I get to the end, he adds

Customer: “I wasn’t actually born at this hospital. Does that matter?”

(Yes, it matters. He left empty-handed.)

County The Ways
California, Clinic, USA | Healthy | November 24, 2017
(I work for a non-profit medical clinic. Because the county we operate in provides a pretty broad range of services, we have a lot of patients who labor under the belief that we are associated with the county. We are not and never have been. I overhear my colleague who is working the front desk engaging with a patient.)

Patient: “So you’re part of the county, right?”

Colleague: “No, we are in no way associated with the county.”

Patient: “Oh, so you contract with them?”

Colleague: “No. We are not contracted by, subcontract with, or in any way work for or answer to the county.”

Patient: “So, you’re subcontracted with the county.”

Colleague: “No, we are not. We are in no way, shape, or form any part of the county services.”

Patient: *sounding confused* “Oh.”

(A moment later.)

Patient: “So can you send [paperwork] through this fax machine?” *gestures at printer*

Colleague: “That isn’t a fax machine.”

Patient: “Can you fax it from here?”

Colleague: “No, we do not have a fax machine here.”

Patient: *confused* “Oh.”

(After the patient has been called in to see the provider.)

Me: *to Colleague, teasing* “So hey, [Colleague], aren’t we part of the county?”

Colleague: *throws hands in the air* “Apparently!”

Me: “Someone should tell [Boss]. He won’t have to worry about that [specific] grant anymore!”

Millennial Problems Don’t Have Legs To Stand On
Grocery Store, Ohio, USA | Healthy | November 24, 2017
(I’m 20, and I use a wheelchair because my leg muscles can’t support me. I’m at the grocery store with my boyfriend and talking to someone at the bakery who we know personally when a woman walks up to us.)

Woman: “Oh, another lazy teen. Why can’t you just walk normally?”

Me: “Uhm, because I have a medical condition?”

Woman: “Don’t you lie! You just don’t wanna walk like everyone else!”

Boyfriend: “She can’t even stand up without assistance. She’s not lazy.”

Woman: “Oh, so you’re in on this, too?!” *looks at bakery clerk* “Do you see what this generation is doing?!”

Clerk: “Yeah, people who regularly see a doctor about their medical problems. She’s been in a wheelchair since I met her.”

Woman: “UGH! LAZY ENTITLED BRATS!” *storms off*

(We laugh after she leaves. The bakery clerk gives us a couple baked goods for half off for the trouble.)

An Acute Case Of A**-holery
Hospital, Israel | Healthy | November 24, 2017
(I work at a hospital. It’s my lunch break, so I go to sit with a friend, who works as a secretary for the hematology clinic. We’re just talking about stuff; there aren’t many clients when this one guy comes in.)

Client: “My name is [Client].”

Friend: “Just a second…” *goes through the appointment list*

(Should be noted that he should’ve brought a referral with him, which he didn’t. Nevertheless, we find the appointment on the list.)

Client: “My case.”

Friend: “Okay, I know. I’ll give it to the doctor—”

Client: “My case, now.”

Friend: “Okay, I get it, I’ll bring it to him now.”

(This guy then followed my friend around to the doctor’s room. When he left an hour later, he didn’t even acknowledge us. He just talked loudly on his phone until my friend gave him his next appointment date and then he just left. That’s an a**-hole, if you ask me…)

Doctor, You Pain Me
Hospital, USA | Healthy | November 23, 2017
(I’m talking to my doctor about a procedure that will prevent future pain. He is familiar with my medical history.)

Doctor: “The surgery will really hurt.”

Me: “But it will be temporary right?”

Doctor: “Yes. But it will REALLY hurt.”

Me: “I’m fine with that if it stops the current pain.”

Doctor: “I don’t think you understand. This will be horrible pain. You’ll have to lie in bed for at least a week.”

Me: “Doctor. I’ve been run through. Do you think it’ll be worse than that?”

Doctor: “No.”

Me: “Then I want to do it.”

Doctor: “But it will hurt!”

(He didn’t let me do it.)

It’s Halal, Not Ha-LOL
Hospital, North Carolina, Religion, USA | Healthy | November 23, 2017
(I am a white teenage girl, just admitted to a ward and I am asleep. The nurse saw me come in with a t-shirt and jeans even though now I’m in a normal hospital gown.)

Dad: “Can my daughter get special meals?”

Nurse: “What kind? Is it an allergy?”

Dad: “She’s Muslim and needs halal food.”

Nurse: *odd look* “Muslim?”

Dad: “Yes.”

Nurse: “That’s ridiculous. She didn’t wear a hijab.”

Dad: “She rarely does, but she is Muslim.”

Nurse: “Then she isn’t really Muslim. She just plays dress up and has a fad diet like all teenagers.” *starts leaving*

Dad: “Oi! She is Muslim and needs halal food. She’s strict about that.”

Nurse: “Yeah, right.”

(My dad gave up and found another nurse who understood and made sure I got halal meals. It could have been much worse.)

Graduated Up To A Personalized Service
Pennsylvania, Pharmacy, USA | Healthy | November 23, 2017
(I am picking up my medicine and in order to do so, you must give your name and birth date, including year.)

Clerk: “Name?”

Me: “[My Name].”

Clerk: “Birthday?”

Me: “[Date].”

Clerk: “That’s the same day I graduated. To the day.”

Me: “And year. Next time you ask, I’m just going to say, ‘the exact day you graduated.’”

Sickening Lack Of Attentiveness
Hospital, Switzerland | Healthy | November 22, 2017
(I’m staying at the hospital because of an exploded appendix. Unfortunately, the surgery goes wrong and I end up with several complications. One of them includes not being able to hold any liquid, not even the liquid my stomach produces. So despite not eating or drinking anything, I spend several days (around a week) vomiting up green goo until I finally manage to get that under control. A few days later, I’m chatting with a nurse when I suddenly feel the need to barf again! Thankfully, there’s a vomit-bag sitting right next to the nurse.)

Me: *with some urgency* “Can you please give me the vomit bag?”

Nurse: *shocked* “What? I thought you were done with that?”

(At this point I’m afraid that if I talk any more I will just start projectile vomiting so I just stare at her, hoping she’ll get the hint. But the nurse just stares back at me for what seems like an eternity, expecting me to answer the question.)

Me: “Quickly!”

(The nurse finally scrambled to get the bag, but by the time she got it, I’d already started vomiting all over the floor. I sure hope she’ll be more attentive in the future!)

The Sad Estate Of This Family
Pharmacy, USA | Healthy | November 22, 2017
(I work at a long-term care pharmacy. We service patients in nursing homes, assisted living, etc. and bill prescription costs monthly. Of course, this means we have trouble with people not paying their bill. Part of my job is to make collections calls. I hear all kinds of excuses, but this was a first.)

Man: “Hello?”

Me: “Hello, this is [My Name] calling from [Pharmacy]. Is [Person #1 ] available?”

Man: “Nope, he’s in jail over in [County].”

Me: *not sure how to respond* “I’m sorry to hear that… I also have [Person #2 ] listed as an authorized contact. May I speak with her?”

Man: “Nope, can’t talk to her either. She’s dead.”

Me: *now REALLY not sure how to respond* “I’m sorry to hear that, too. I’m calling in reference to [Patient]’s account. Who could I speak with that handles [Patient]’s finances?”

Man: “Not him. He’s dead now, too. His wife’s still living but she’s got ‘all-timers’ disease so she won’t be much help.”

Me: *basically at a loss for words at this point* “There must be someone handling [Patient]’s estate. Who would that be?”

Man: “Couldn’t tell you. The only one I know of that’s not dead, locked up, or crazy is [Person #3 ]. She’s probably the best you’re going to get.”

(Turned out [Person #3 ] was extremely nice and helpful, and promptly sent a check for the full balance. She must have been the shining star in a family of “dead, locked up, and crazy!”)

Making Sure You All (Co)Pay Dearly
Money, Pharmacy, Stupid, USA | Healthy | November 22, 2017
(I work at a long-term care pharmacy. We bill prescriptions monthly, and always get angry phone calls a few days after statements go out.)

Me: “[Pharmacy], this is [My Name]. How can I help you?”

Angry Man: “What kind of scam are you all running out there?”

Me: “Sir?”

Angry Man: “Do you think you’re going to get away with charging these outrageous prices? I should report you for robbery!”

Me: “If you have questions about any charges, I’d be happy to explain them to you.”

Angry Man: “As a matter of fact you can! I’d like to know why you’re charging me $50 for a month’s worth of [medication]!”

(I pull up the claim and go through my normal spiel of how we submit a claim to the insurance company, they respond with how much they’ll pay and how much of a copay we need to collect from the patient, and how we have no influence over the cost of the copay, as this is determined by the plan, etc.)

Angry Man: “Well then, how come I can go to [Other Pharmacy] and get three months’ worth for $150?”

Me: “Sir, that’s the same price.”

Angry Man: “You’re trying to tell me that $50 and $150 are the same thing? How stupid can you be to have your job?”

Me: *remembering to be professional and not sarcastic* “No, sir. I’m telling you that $50 for a 30 day supply and $150 for a 90 day supply is exactly the same price.”

Angry Man: “I can’t pay $50 every month for one prescription! I’ll go broke! I’m going to be using [Other Pharmacy] from now on so I can get more for a decent price! And I’m going up to [Nursing Home] and telling everyone there that you’re robbing them!”

Me: *slowly losing professionalism* “You have the right to use whatever pharmacy you like. If you feel the need to tell them that, I can’t stop you. But if they can do basic math, they’ll realize that copays are no different with us than they are anywhere else.”

Angry Man: “I know the tactics you people use to try to confuse me. You talk over my head hoping I’ll give up and pay your ridiculous price! You’re not going to fool me. I’m no dumb-a**!”

(At this point I was contemplating whether it would be worth the complaint I’d get if I said “Well, sir, you certainly could’ve fooled me,” but he slammed the phone down, making my decision for me. People are unbelievably dumb!)