PLEASE Keep Washing Your Hands
CURRENT EVENTS, DOCTOR/PHYSICIAN, MEDICAL OFFICE, PATIENTS, REVOLTING, USA | HEALTHY | MAY 26, 2020
I have a job that requires frequent handwashing, even prior to a certain global health crisis. A combination of the handwashing, stress, and weather results in what I suspect is eczema on my hands. I’ve never dealt with it before, and regular moisturizer isn’t cutting it, so eventually I go to see a dermatologist.
The doctor does a quick exam and determines that it is, in fact, eczema.
Dermatologist: “I’d recommend [Hand Cream] and I’ll prescribe you [Steroid Cream]. What did you say you did for a living? Is it possible you could wash your hands less often?”
Me: “I’m… not sure that’s really possible. I work in a lab, studying [bacteria known to cause flesh-eating disease].”
The doctor was speechless for a second and then laughed. I doubt she’d gotten that answer before.
Thanks to the prescription cream and a better moisturizing regimen, my hands are much improved, though I still need to wash them frequently!
Still A Dangerous Question
FAMILY & KIDS, MEDICAL OFFICE, MISSOURI, NURSES, USA | HEALTHY | MAY 22, 2020
I’m at the doctor’s. One of the nurses is obviously very pregnant.
Me: “So, when are you due?”
Nurse: *Stares daggers at me* “I’m not pregnant.”
Me: “Nice try, but I heard you talking to the other nurse about being pregnant.”
This Should Have You In Stitches
ADORABLE CHILDREN, HEALTH & BODY, INSPIRATIONAL, KIND STRANGERS, MASSACHUSETTS, NON-DIALOGUE, USA | HEALTHY | MAY 21, 2020
I got in a minor motorcycle accident and I was in an emergency room to get stitches for a gash in my forehead. They told me they had a little girl, maybe six or seven, who needed stitches but was completely flipping out about it and asked if it would be okay to let her watch me.
So, basically, I had a little girl on a stool standing over me next to the doctor, and I chatted with her about how you can’t feel anything except some tugging, which doesn’t hurt after they give you anesthetics, as they stitched me up.
Weighing Your Options
CRAZY REQUESTS, LIARS/SCAMMERS, MICHIGAN, USA, VET | HEALTHY | MAY 20, 2020
I am a veterinarian working at a hospital, performing a routine examination on an animal. Falsifying any medical records, no matter how small, puts me at risk of losing my license.
Me: “Fluffy looks really good except for some dental tartar. We’re just here to update the rabies vaccine, right? I don’t believe he’s due for anything else.”
Owner: “Yes, and if you wouldn’t mind, I need you to change his weight on the rabies certificate; my new apartment won’t let dogs live there who weigh over fifty pounds.”
I look down at the dog, who is pushing eighty pounds.
Me: “I don’t think I’m going to be able to do that today for you. Is there anything else you need, though? Heartworm prevention?”
Owner: *Sighs heavily* “Well, they’ll kick me out if you don’t put down a lower weight, and I just recently got divorced, and all of this has just been a huge hassle.”
Me: *Gives the vaccines* “Yes, I understand. That sounds like a difficult time you’re going through. Well, Fluffy did really well! My assistant will check you out at the front desk.”
I proceed to leave the room and a moment later, I hear from the receptionist that the lady is getting pushier about changing the weight so I go up there.
Me: “It really isn’t possible. The certificate is a legal document and your dog is nowhere near fifty pounds.”
Owner: “Well, that’s just really not helpful. You’re making a difficult time even harder for me!”
I reiterated myself several times before the lady left fuming. Unfortunately, this wasn’t the only time I’d been asked to falsify things.
The Right Dentist Can Make You Smile In So Many Ways
AWESOME, COLORADO, DENTIST, DOCTOR/PHYSICIAN, INSPIRATIONAL, JERK, USA | HEALTHY | MAY 19, 2020
Like a lot of people, I hate going to the dentist. My first memory of going to the dentist was traumatic and growing up I inherited my parent’s bad teeth, which made dental visits painful and embarrassing. Unfortunately, my attempts at better dental hygiene ended up ruining my teeth; it got to the point where every single tooth was rotting and needed to be pulled.
The first dentist I went to for a checkup and to discuss my options insisted on pulling my teeth that day. He went on and on about how the infection was going to spread to my brain and kill me. The staff insisted my insurance would cover it, but only the novocaine. He didn’t pull all my teeth — ten or less — and it lasted two hours. Later, I received a bill for all the little fees that the staff conveniently didn’t go over. I decided infection and potential death wasn’t too bad if it meant avoiding bills.
A couple of years later, after I had to switch insurance, and at the insistence of my therapists and case manager, I went to the dentist again — a different place this time.
The first visit was a check-up and only that. We talked about my options, and there was no pressure on what I should do or that I needed to get it done right then and there. The assistant even expressed sympathy when she saw how bad my teeth were instead of being judgmental. I set up several appointments to get my teeth pulled and get dentures.
Despite having to do everything in stages, the process was quick. My insurance would cover the surgery, but only the basics. The dentist, who had a heart of gold, gave me laughing gas anyway, no charge.
They made dentures on-site, so I was able to get dentures fitted as soon as I was healed. For the first time since I was a child, I smiled without covering my face and the staff was thrilled. I can’t thank them enough for all the kindness they showed me.
When A Date Leaves You Cold
CALIFORNIA, DATING, NON-DIALOGUE, SKATING RINK, USA | HEALTHY | MAY 18, 2020
Back in January of this year, I went on a date with a guy I had met on a popular dating app — the one where the girl has to make the first move.
We met up for dinner and drinks and things were going very well! He was nice and funny and I was enjoying his company. He was an EMT; this is important later in the story.
After dinner, he suggested we go to an ice rink to go ice skating. I was skeptical, as I’m a very clumsy person and can barely stand up on my own two feet on solid ground, and I knew I was going to thoroughly embarrass myself at the rink. But I said yes anyway.
For the first hour, things went well. We were both hobbling along the side of the wall and making fun of each other’s form, but I got cocky, pushed away from the wall, and ate it. I landed on my butt and tried to catch myself with my arm. I landed so hard my ears were ringing and I was woozy.
My date had to help me off the ice and he immediately went into EMT mode, rolling up my sleeve and feeling around my arm to see if he could feel any breaks.
Besides the numbness in my arm, we both agreed that it probably wasn’t broken, and I turned down his offer to take me to the emergency room.
We spent the next six hours on a cliff overlooking the beach, with me flinching at the slightest touch to my arm.
When I woke up the next day, I was in tears. My entire arm was black and blue and swollen beyond belief; I couldn’t even put a shirt on without crying out in pain. I had to have my brother take me to Urgent Care.
While at Urgent Care, the doctor on call told me that not only was my elbow broken, but that I had fractured my wrist, as well, when I tried to stop myself from falling. The impact of me landing on my wrist fractured it and broke my elbow almost immediately, but the massive swelling that immediately took place is what made my date unable to tell that my arm was broken.
There was so much fluid in my arm that it felt like a normal arm.
I was immediately taken off work for the next four months, as I am a barista while finishing school, and I teased my date about my arm all the time. We dated for a month but decided we were better off as friends.
We’re still friends to this day, and I still give him crap about my elbow.
It still hurts when the weather gets cold, too, even after having it out of a sling for six weeks.
Nurses Aren’t Always Faithful To Listen To Their Patients
DOCTOR/PHYSICIAN, IGNORING & INATTENTIVE, MEDICAL OFFICE, MINNESOTA, NURSES, USA | HEALTHY | MAY 16, 2020
Unfortunately, I have notoriously difficult veins to hit when I need blood drawn. Many, many seasoned medical professionals have tried and failed to hit the veins in my arm. Usually after poking me up to six times — ouch! — they find a vein in my hand they can use that I have started calling Old Faithful.
Doctor: “We’re going to draw some blood for labs.”
Me: “Okay, but I have really, really bad veins despite all the water I drink. Send in your best vein finder — it’ll save everyone a lot of time — and tell them to go for this vein in my hand.”
Doctor: *Chuckles* “Oh, I’m sure it’s not that bad. People always say they have bad veins but usually it’s because they had a bad experience. You’ll be fine.”
Me: “I had cancer two years ago. My blood is drawn all the time at every doctor I visit. My veins are so bad people have had to use ultrasound machines to find them. Whoever is drawing my blood needs to go through my hand after using a warming pack. I cannot stress enough just how hard my veins are to hit.”
Doctor: “It’s more painful when we stick your hand instead of your arm.”
Me: “Usually, it’s more painful, yes, but I have Old Faithful here, and someone hitting her on the first or second try is much better than them trying four or five times on each arm before going through my hand anyway.”
The doctor leaves, shaking his head, and sure enough, the nurse who comes in ten minutes later tries my arm first despite my pleading. She tries twice before I say anything more.
Me: *Pained* “Please just use my hand.”
Nurse #1 : “Oh, but it’s so painful through the hand! I’ll go get [Nurse #2 ]; she’s very good at hitting veins!”
[Nurse #2 ] enters and sticks my arm three more times before switching to my other arm, despite my protests. My entire forearm hurts at this point, and I’m annoyed that three different people have ignored me. [Nurse #2 ] misses yet again.
Me: “Go through my hand, please; you’ll hit Old Faithful so much faster.”
Nurse #2 : *Trying my arm yet again* “The hand is more—”
Me: *Snappy* “More painful! Yes, I know! Everyone keeps saying that, but you know what really hurts? Being jabbed seven times in the wrong place because no one will listen when I tell them I have bad veins! Just go through my hand, please!”
Nurse #2 : “Fine, fine, I’ll give it a try. It’s gonna hurt.”
She hit Old Faithful easily and immediately and got the blood needed in less than two minutes. The arm that was jabbed five times predictably had four large bruises — two had merged into one huge super-bruise — where the vein finding attempts were made, and now I refuse to let anyone touch me until they confirm they’ll try my hand first. Old Faithful hasn’t let me down yet.
“Patient Presented With Symptoms Of Not Being Dead”
HEALTH & BODY, HIGH SCHOOL, NURSES, TEACHERS, USA, WISCONSIN | HEALTHY | MAY 15, 2020
In gym class, we are learning how to check our pulse by placing our index and middle fingers on the carotid artery, on the neck to the side of the windpipe. The teacher is having the class run laps and take our pulse.
My friend is having a hard time finding her carotid artery and can’t take her pulse. She approaches the gym teacher for help. The teacher tries to find her carotid artery on her neck.
Teacher: “I don’t know… Go see the nurse.”
Friend: “Seriously? I have a pulse. I’m fine.”
Teacher: “Well, I can’t find it. Go see the nurse.”
My friend reported to the very puzzled school nurse who confirmed that she did, in fact, have a pulse and helped her find it. I sometimes wonder if that nurse had to keep medical records for students, and what on earth she wrote for that patient encounter.
Preventative Procedures Protect Patients And Pets
CURRENT EVENTS, JERK, PATIENTS, PENNSYLVANIA, USA, VET | HEALTHY | MAY 14, 2020
Because of the recent health crisis, our vet has decided not to allow people in the building. This is made clear when you make the appointment. You call to say you’ve arrived and someone comes out to take your pet. Then, the vet calls to discuss the visit and payment is taken when your pet is returned. It’s extra work and wait time, but I understand their caution.
I am waiting in my car for my vet to run my bank card when a woman pulls up and gets out of her car. She has a small dog in a blanket in her arms. She approaches the door and pushes, but it is locked. She looks through the window, knocks, and then steps back. I think that is when she notices the sign on the door, explaining the new procedure. The woman takes a picture of the sign using her phone camera and then knocks again, harder this time.
Finally, the receptionist comes to the door. Before unlocking it, the receptionist pulls her mask over her face. The woman on the outside — who is not wearing a mask — rolls her eyes and twirls her free hand in a “hurry up” motion.
Receptionist: “Yes, ma’am?”
Woman: “We have an appointment.”
She tries to push the door open but the receptionist holds her ground.
Receptionist: “Okay, I’ll get your paperwork together if you’ll just head back to your vehicle and—”
Woman: “No, just move. This is ridiculous.”
Receptionist: “I know it’s strange, but we have adapted a new protocol because of—”
Woman: “I don’t care. You can’t deny me entry when you’re expecting me.” *Pushes again* “Move!”
The receptionist does not move but pushes the door shut and locks it. The woman pounds on the glass so hard it shakes. A moment later, the receptionist returns with the vet. This time they do not unlock the door.
Woman: “Finally! This girl won’t let me in!”
Vet: “I am sorry, but we cannot allow you in the building.”
Woman: “This is illegal!”
Vet: “No, ma’am, I assure you it’s not.”
Woman: “How can you do this?”
The vet explains how things are currently being run.
Woman: *With her nose in the air* “Well, I’ll just go to another vet!”
Vet: “Have your new veterinarian call me for your dog’s medical history.”
The vet and receptionist walk away, leaving the woman fuming at the door. She stands there for a little while before getting back in her car and driving off. The receptionist then comes out with my bank card and receipt.
Receptionist: “Hi, sorry for the wait. I was coming out to you before… but… that woman…”
Me: “Totally understandable. I wouldn’t have come out, either.”
I don’t know what happened with that woman, but I do know that every vet office in the area is run by the same medical staff and operating under the same protocol.
Revenge Served Cold And With A Side Of Cotton Swabs
AUSTRALIA, CURRENT EVENTS, HOSPITAL, NEW SOUTH WALES, NURSES, PATIENTS, SILLY | HEALTHY | MAY 12, 2020
As part of the world outbreak, the hospital that I work for is doing a free drive-thru clinic that you have to ring and make an appointment for. The swabs are nasopharyngeal, which means throat first and then up the nose to an unpleasant degree.
One of the nurses taking the samples is looking through the list of people coming.
Patient Patients Make The World (And Not Illnesses) Go Around
CURRENT EVENTS, HOSPITAL, INSPIRATIONAL, KIND STRANGERS, PATIENTS, UK | HEALTHY | MAY 11, 2020
My new job is booking appointments for radiology services, and work is split into modalities — obstetrics, x-ray, fluoroscopy, CT, MRI, etc. So, they start me on an easy modality: obstetrics.
I have to work out twelve-week scan dates, book the appointments, and let the women know that due to the recent global health crisis, they must attend their appointments alone to reduce visitors to the hospital and reduce risk of infecting mother, baby, and other patients and staff.
Most are so polite; some even ask how our day is.
The best patient I’ve spoken to was a foreign lady.
Me: “Hi. Can I speak to [Patient], please?”
Patient: “Speaking.”
Me: “Hi. It’s [My Name] calling from [Hospital] appointment centre.”
Patient: “Oh, hi! How are you?”
Me: “I’m good, thanks, and you? You have an appointment, and we just need to check. You have no symptoms of the recent outbreak?”
Patient: “No, no, love.”
Me: “Great. Unfortunately, you do have to attend your scan on your own…”
Patient: “That’s fine. I’ll just leave him at home.”
Me: *Laughs* “Okay, we just wanted to check.”
Patient: “No problem. You have a wonderful day, [My Name]!”
Me: “You, too! We’ll see you then!”
This was the best call I ever made.
However, some pregnant women don’t like being told what to do. One tried to bend the rules by asking if her husband could attend in full Personal Protective Equipment!
The Flu Shot Isn’t Hazardous, But The Nurses Might Be!
IGNORING & INATTENTIVE, JERK, NURSES, PHARMACY, UK | HEALTHY | MAY 10, 2020
I have just had a flu shot. As I have a fear of needles, I tend to get quite dizzy and sweaty beforehand, and it takes me a couple of minutes for me to recover afterward. I’m sitting in a chair when the woman who gave me the shot comes over.
Woman: “You didn’t say you were allergic to eggs?”
Me: “I’m not.”
Woman: “Well, you are. It’s very stupid that you didn’t tell the truth. Now I’m going to have to phone for an ambulance.”
Me: “No, I’m just feeling a bit sickly. I’m not allergic to eggs.”
She is already on the phone talking to someone saying “how stupid” I am. By the time an ambulance arrives, I’m already better and trying to leave, but the woman is refusing to let me. When the paramedics come in, I’m forced onto a gurney while the woman talks over me.
Paramedic: “Okay, the pharmacist says you have an egg allergy. Did you know before having your shot?”
Me: “I do not have an egg allergy!”
Paramedic: “Are you certain?”
Me: “Do I look like I’m having a reaction? I’ve had these shots every year of my life, and if you don’t believe me, I had three eggs in the cafe next door for breakfast. Ask them!”
The paramedic checked me over just to be sure before leaving. I was left alone with the woman. She tutted at me and disappeared through a door. I’m never going back.
Humans Aren’t The Only Creatures Capable Of Drama
CALIFORNIA, GREAT STUFF, PETS & ANIMALS, POLICE, USA, VET | HEALTHY | MAY 8, 2020
The office I work at has a contract with the city police department. We take and treat all sick and injured strays and anything the animal control officers feel needs medical care before going to the shelter. We are open late nights for emergencies, and we get calls fairly regularly from police dispatch saying an officer is bringing in something.
One night, we are running short-staffed due to family emergencies with the people scheduled. Thankfully, it’s a slow night. Then, we get a phone call.
Me: “This is [Clinic]; how can I help you?”
Dispatch: “This is [Police Department] dispatch. We have an officer-involved shooting, officer injured, in route, eta ten minutes.”
Me: “Um, this is the veterinarian.”
Dispatch: “I know; it’s a K9 officer.”
Me: “Oh, um, okay. How bad is he hurt?”
Dispatch: “Unknown. All I know is that they are on their way to you and I was told to call and give you a heads-up.”
Me: “Okay, then, thanks”
I go tell the doctor, he freaks out, thinking this officer has been shot in the chest or something and is going to die on our table because we are really not equipped to handle a gunshot right now. We get the surgery room as ready as we can and wait until they pull up.
The officers all get out of the car. The K9 is limping but walking on his own, and we all let out a sigh of relief.
The K9’s partner can’t tell us much for confidentiality reasons, but this is what he could tell us. There was a suspect with a knife, an officer with a gun, and an officer with a dog. During the capture of the suspect, the dog was released and the gun was fired. While the other officers were booking the suspect, the K9’s partner noticed that the K9’s paw was covered in blood, and the K9 would not let his partner touch his foot. So, they came to us.
We get the officers inside and get the K9 on the exam table, and then it takes a muzzle, his partner, both our techs, and me all holding onto different parts of the dog to keep him on the table while the doctor tries to look at his paw. The paw is soaked in blood. Step one is to pour hydrogen peroxide on it to clean it up and find the wound.
After a while, the doc asks a question.
Doctor: “Are we sure this isn’t transfer from the suspect?”
Partner: “Suspect was not injured.”
Doctor: “Are you 100% sure about that? I’m not seeing any cuts or anything”
The partner called in over the radio to confirm that the only injury involved was to the K9.
The doc had a completely clean paw in his hands and was looking between toes and not finding any broken skin. And then, we saw it: a single drop of blood forming midway down a toenail.
Big brave police dog chipped a nail and acted like his foot had been shot off.
Watch Your Mouth, Or I’ll Call Your Father!
BRITISH COLUMBIA, CANADA, CURRENT EVENTS, DOCTOR/PHYSICIAN, HOSPITAL, INSPIRATIONAL, PATIENTS, SILLY | HEALTHY | MAY 6, 2020
I have injured the inside of my mouth to the point where I am drooling a copious amount of blood. I text my parents telling them what’s happening before I head to the emergency room. While I wait, I text back and forth with my mother until I’m seen by the doctor.
Due to the current global health crisis, the emergency room is practically empty and I am admitted almost ten minutes later.
Doctor: “Your name is [My Name], and your birthdate is [date], correct?”
I nod, as it’s hard for me to speak.
Doctor: “All right, I’m going to have a look at your mouth here.”
She begins my exam and chuckles slightly.
Doctor: “You know, you share the same last name as one of the doctors here. What a small world, huh?”
My last name, though somewhat common, is uncommon in the area we live in. I type on my phone so she can see.
My Text: “My dad is the chief of emergency medicine; [Father]. Please treat me like a normal patient and just let him know what your action plan is, or he’ll worry.”
Doctor: *Reading* “Oh! I thought your mouth looked familiar!”
I try my best not to smile as she finishes her exam, which ends with me gaining seven stitches at the back of my mouth. The doctor disappears for a few minutes, returning with a lollipop for me for being “such a brave boy.”
Doctor: “Well, since you were such a good boy, I got you a lollipop, and there is a surprise waiting for you at the front door. Have a good night and take care of yourself, [My Name]!”
I thanked her and began to leave, walking through the deserted lobby. I suddenly heard my name being called from behind one of the doors to the emergency department, and there was my father, who I hadn’t seen in three weeks due to the crisis.
Red Paint In A Hospital Ward Is Just Asking For Trouble
ART/DESIGN, AUCKLAND, HOSPITAL, NEW ZEALAND, NON-DIALOGUE, PATIENTS, SILLY | HEALTHY | MAY 4, 2020
I was in hospital for a severe illness. Because doctors were unable to identify what was causing it at my age, given I was in my twenties, I was in a ward for many weeks while they did multiple tests.
Being a fairly active person prior, I didn’t take sitting idle very well. So, after a few days, I was restless, despite being unwell.
I really enjoy crafty activities. The hospital happened to be holding an in-house competition where each individual ward got a theme, with the best decorated getting a prize.
Being absolutely bored out of my mind, I asked if I could help them out with making decorations, which they agreed to. They provided the crafting gear and paints, and we made some pretty cool decorations.
However, I will never forget the poor cleaners that came to do their rounds through the ward one afternoon and found me cross-legged on my bed, arms and gown covered in red paint, because I had dropped a large painted piece of decoration on myself.
One emergency call to nurses later, and I ended up not doing most of the painting activities following that.
That ward won the competition, and after an emergency surgery, I’m doing much better.
Phoning In The Excuses
CANADA, CURRENT EVENTS, LIARS/SCAMMERS, OPTOMETRIST/OPTICIAN, PATIENTS, RECEPTION, VANCOUVER | HEALTHY | MAY 3, 2020
I work as a medical receptionist for a retinal specialist. The medical building where our office is located has nineteen floors and each floor has up to five medical offices in it.
Due to the current health crisis, the main door of the building is closed; for the patients to get access, someone has to physically let them in. For the last month, this has been my task. When someone approaches the door, I have to greet them, ask them to step back six feet as required by CDC and WHO, and ask them about their recent travel and health history.
There are still quite a few of the specialists in the building that need to see their patients in person, but not all of them have enough staff on payroll to have a greeter. I am only authorized to let my own doctor’s patients in after they have passed the screening and check them off my list. I am forbidden from letting anyone else in unless they are an employee that I recognize or has a valid pass.
A lot of the people stopping by do not feel that they have to be inconvenienced by the rules meant to protect them.
One of the doctors I don’t work for requires that once their patients arrive, they call their office so one of the staff can come down and collect their patients. I am the one that has to explain this to them. The majority comply but quite a few give me trouble. One particular lady, though, takes the cake.
Me: “I am sorry, but due to the current crisis, I can only let my own patients in and no one else.”
Lady: “I do not have my phone with me.”
Me: “I am unable to help you since I do not work for your doctor.”
Lady: “YOU HAVE TO LET ME IN! I AM ALREADY LATE!”
She moves very close to me, less than two feet. I quickly close the door. She starts banging on the glass. I gesture for her to move further for nearly five minutes before she will comply. I look around for the security guard but do not see him.
The lady moves away from the door. I open the door and repeat the rules to her. She screams at me that she does not have her phone with her. I repeat that, in that case, I am unable to help her since I can’t leave my station.
A few minutes later, as I escort a leaving patient out — both because said patient has mobility issues and to prevent the lady from sneaking in — I spot her staring at her phone.
Me: *Somewhat smugly* “I was under the impression that you did not have your phone with you?”
Time To Terminate Your Relationship With This Receptionist
JERK, MEDICAL OFFICE, RECEPTION, USA | HEALTHY | MAY 2, 2020
I recently found out that I am pregnant. After discussing it with my husband and taking into account our extensive family history of medical problems along with our own, we decide to terminate the pregnancy.
I call a well-known health and wellness center to schedule a date for the procedure and am told that, due to my health history, I have to go to my gynecologist before I can terminate. I call to schedule that appointment.
Receptionist: “[Doctor]’s office.”
Me: “Hi. My name is [My Name]. I’d like to schedule an appointment with [Doctor].”
Receptionist: “Okay, is this an annual review?”
Me: “Um, no, I’m pregnant.”
Receptionist: “Oh, [Doctor] only deals with exams. She doesn’t do anything with pregnancies.”
Me: “Oh. I was told to meet with her—”
Receptionist: “Who said that?”
Me: “[Wellness Center].”
Receptionist: *With an attitude* “Why are you going there?”
Me: “That’s something I’ll be discussing with the doctor, thank you.”
Receptionist: “Are you having an abortion?”
Me: “Again, that is something I will discuss with the doctor.”
Receptionist: “Well, like I said, she doesn’t do those appointments.”
Me: “Fine. I’d like a wellness visit, then.”
Receptionist: “No, we can’t see you.”
She hangs up on me. Unfortunately for her, the doctor’s office has recently started using an app to help patients get in touch with their doctor and track their health. I send a message to my doctor, detailing my interaction with the receptionist.
The next day, I get a call from the office. It is the same receptionist.
Me: “Hello?”
Receptionist: *Huffy* “[My Name]?”
Me: “Yes.”
Receptionist: “The doctor will see you on [date] at [time]. Will that work for you?”
Me: “Yes, that’s fine.”
Receptionist: “Fine.”
She hung up again. At my appointment, the doctor apologized for the receptionist and said she was dealt with. I don’t know if she was fired or they just had a conversation. My doctor supported my decision and I had no complications.
Unfiltered Story #207931
CONNECTICUT, PHARMACY, USA | UNFILTERED | SEPTEMBER 10, 2020
(At the pharmacy I work at, we sell cold medicines that contain pseudophedrine (PSE) behind the counter. The reason is because the PSE in the medicine can be used to make meth, and we have a special statewide system in place, just for the sale of PSE cold medicine. This involves scanning a license, entering work ID number, and having the customer sign a statement they will not use it to make meth. A woman approaches the counter while I’m ringing, with groceries. We also do regular store items at the pharmacy registers.)
Woman: **points to a box of cold medicine off to the side** That one’s mine, I’m ready to check out now (occasionally, a pharmacist or store associate will put a restricted item aside until they’re ready to check out, this itself isn’t so weird.)
me: sure, do you have your ID on you?
Woman: Yes, here it is **hands me her ID**
(I scan the medicine, and her ID, and I get a system down error. This occasionally happens, and we’re not allowed to sell it until the systems back up)
Me: I’m sorry, our system’s acting up today. I’ll try it again in a few minutes.
(I scan her groceries, and try the cold medicine again. I get a little further in the process, but it still comes up system down.)
Me: Sorry, it’s still acting weird, do you have a [rewards member card] while we’re here? (I scan the card, the cold medicine, and it finally appears to be going through)
Me: Alright ma’am, it went through, you can pay with your card now. (As soon as I hit the buttons to run her debit card, the final check for authorization, it says system error and refuses the sale.)
Me: I’m sorry ma’am, but our system is still down, I’m afraid I can’t sell it to you right now. (the woman, who has been fairly patient up to this point, suddenly gets very irritable).
Woman: What do you mean you can’t sell it?
me: The system we use to sell cold medicine is down right now, we can try again later.
Woman: I’m sick right now, I need this medicine, my doctor said I could get this medication in place of a script, what am I supposed to do now?! (note: even if the doctor did write a prescription for her, we would still be doing the same process, as most insurance companies don’t cover over-the-counter supplies, and writing a script would be useless.)
Me: I understand ma’am, but our system is still down. you could come back in say an hour, and we might be back up by then.
**The woman rolls her eyes and scowls as I suggest waiting**
Woman: Can’t you get the pharmacist to do something about it?
Me: It’s a system error, they don’t have the power to override something like this.
Woman: cant they ring me up out front? (This is illegal, by the way, and I could lose my job by ringing it out upfront)
Me: No, they don’t have the system required to sell this.
woman: Can’t you do ANYTHING to override it? Maybe sell it outside the system? (What she’s suggesting is even more illegal, and is considered a felony in some states)
Me: I’m sorry, but there really isn’t anything I can do besides trying again later.
Woman: I can’t try again later, this has been a waste of my time! Cancel everything else, except the milk.
(As I’m removing the other groceries from her sale, she keeps going on about how I wasted her time. It took longer to void out her items than it did for me to explain that our system wasn’t working. I finally finish removing the items from her order, and ring her out for the milk.)
Me: *handing her the receipt* thank you have a- *she snatches the receipt out of my hand and walks away*
Three’s Company, But It’s Also A Family
AUSTRALIA, HOBART, INSPIRATIONAL, NON-DIALOGUE, PHARMACY, TASMANIA | RIGHT | SEPTEMBER 7, 2020
It’s a busy morning and we have multiple customers waiting for prescriptions.
Once one of them is ready, I call out the surname on it. Three women simultaneously step forward to claim it, and immediately, all three look confused. I then call out the first name and one of the women steps back. I now have two confused women laying claim to the prescription, which is marginally better than three.
After a few moments of conversation, we work out what is happening.
Of the three women, two shared a surname but not a first name, and two shared a first name but not the surname. Additionally, the third lady’s surname was similar enough to the other two that it was easily mistaken if you weren’t paying close enough attention, e.g. if two of the women were named Smith, the third was named Smits.
As if this wasn’t enough of a coincidence, the two women who shared a surname (who had never met) realised that they were distantly related by marriage and quickly struck up a new friendship, agreeing to meet later on for coffee.
In well over a decade of working in the industry, I’ve never had such a coincidence!
And yes, all three ladies eventually got their own correct prescription and they all went on their merry ways.
Share your experience today!
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Be The Change
AT THE CHECKOUT, CURRENT EVENTS, GERMANY, JERK, MONEY, NON-DIALOGUE, PHARMACY | RIGHT | SEPTEMBER 3, 2020
It’s the beginning of the health crisis in 2020. The employees are wearing masks and there are signs posted everywhere to please pay by card instead of cash. In this pharmacy, there is only one line, but there are multiple employees, so usually, you don’t have to worry about a line, but today it’s packed.
My customer is a sweet old lady. Everything about her medication is fine, so we proceed to paying. Her total is something like 17.56€. The lovely old lady starts digging in her purse, of course paying cash, like always. She looks at every single coin, puts it back, takes out another one, and so on. After a few long minutes, she finally manages to find 17.55€ and has the last missing cent in her hand.
This is the moment she looks up from her purse, sees the sign, and says, “Oh, you like it better if I pay by card, don’t you?” Before I can tell her that it’s fine, she puts all the money back in her purse and begins searching for her card. I hand her the card reader and the real struggle begins. In the fourth attempt, she inserts the card the right way round, yay! Who guessed: she doesn’t know her PIN!
Eventually, after about ten minutes, she pays with a 20€ note. I am so glad I am wearing a mask today.
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