During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
(I am filling out a form to refill my medication. A fellow customer, here for a flu shot, sits down next to me. Note that I’m left-handed.)
Customer: “Woah! How are you doing that with your left hand?”
Me: “I’m left-handed.”
Customer: “Don’t you people like, flip around letters?”
Me: “No, can’t say I do. I think you’re thinking of dyslexia, which some left-handed people have.”
Customer: “Huh…”
(The customer notices that I’m writing with a gel pen.)
Customer: “Wait… you people can’t use gel pens! How do you write with that?”
Me: “Carefully.”
Customer: “What would happen if you used your right hand? Would it, like, work?”
Me: “Well, for most of us, no. My left hand is like your right hand, and my right hand is like your left hand. You could probably use your left hand if you had to, but it’s not ideal. The same goes for me with my right hand.”
Customer: “That’s so weird! I’ve never seen anything like this!”
Pharmacy | Baltimore, MD, USA | Right | June 27, 2013
(A customer is picking up some diabetic test-strips, and I am ringing him up.)
Me: “How are you doing today, sir?”
Customer: “I’m alright; how about yourself?”
Me: “I’m doing great, thanks. Did you have any questions for the pharmacist?”
(The customer gestures at the test strips, jokingly.)
Customer: “Yeah, do I really have to poke myself for these to work?”
Me: “Yep, I’m afraid so.”
Customer: “Can’t I just poke you instead?”
Me: *laughing* “Sorry, I’m afraid it doesn’t work that way, sir.”
(The customer gestures at my multiple facial piercings.)
Customer: “You look like the type that would enjoy that, though.”
Me: “Your doctor might have a problem with that, though.”
(When a customer picks up a prescription, they’re required by law to sign, stating that they’ve received it. Our pharmacy does this through an electronic prompt. The customer looks at it.)
Customer: “What’s this?”
Me: “It’s just a way to say that you’ve gotten your prescription. That way there’s no confusion later. It’s as much for your protection as ours really.”
Customer: “Well what happens if I don’t sign it?”
Me: “Then unfortunately, we’re not allowed to give you your prescriptions.”
Customer: “WELL I GUESS I’M NOT GETTING ANYTHING TODAY!”
(The customer THROWS the electronic pen across the counter, hitting me in the face. He turns, and practically skips away. The pharmacist and I aren’t sure if he is joking, but by the end of the day he still hasn’t come back!)
Pharmacy | Perth, WA, Australia | Working | November 7, 2013
(I have numerous health problems, and have to take 10 different prescription medications. Because of the risk of drug interactions, I don’t take as much as a vitamin without running it past a pharmacist. I’m in the pharmacy to buy an over-the-counter drug allergy tablet.)
Me: “Before I get that, I’d like to speak to the pharmacist please.”
Assistant: “The pharmacist is very busy. What’s the problem?”
Me: “I take several prescription drugs. I’d like to make sure this tablet’s not going to cause a bad interaction.”
Assistant: *rolling eyes* “I shouldn’t think it would.”
Me: “I would like to speak to the pharmacist, please.”
Assistant: “The pharmacist is very busy. I’m sure I can answer your questions.”
Me: “I’m concerned about drug interactions and I WOULD LIKE TO SPEAK TO THE PHARMACIST, PLEASE.”
Assistant: “Well, it’s just Lipitor or something, isn’t it? That’s no problem.”
(Instead of answering, I place on the counter the bag I carry my meds in; I bring it to new pharmacies so there’s no possibility of mistaken dosages or anything forgotten. I open the bag and begin to take out my various medications, including the injectible, and the ones plastered with warning labels. The assistant’s eyes get bigger with each new box.)
Pharmacy | Austin, TX, USA | Right | October 30, 2013
(I work at a pharmacy that has a drive-thru. We do flu shots and they are in high demand. We have never administered a flu shot at the drive-thru. A customer drives up to the window in her mini-van.)
Me “Good afternoon! What can I help you with today?”
Customer: “I would like to get the flu shot. Can you hurry because I have things to do.”
Me: “I’m very sorry, but you will have to come inside for us to administer the shot. It won’t take more than five minutes.”
Customer: “No! I don’t want to get out of my car. I’m in a hurry; I’m the customer and you have to do what I say, so you have to do it from here!”
Me: “I’m sorry, but it’s against the rules to do it at the drive-thru. I don’t think it would be very sanitary and I wouldn’t even be able to reach you from this window. You will need to come in. I promise it won’t take long.”
(The customer puts her car into gear, so I figure she is coming inside so I close the window and walk away. As I walk away I hear a blaring car horn so I go back to the window.)
Customer: “You have no right to deny me the shot! Are you trying to kill me? What if I get the flu and die? It would be your fault and you will go to jail for MURDER!”
Me: “I’m not denying you the shot, ma’am. Like I said you will have to come inside; it’s the rules. Please move so I can help the other customers.”
Customer: “NO, B****! I WANT THE SHOT RIGHT NOW AND I’M NOT COMING INSIDE! I’M NOT MOVING MY CAR UNTIL YOU HELP ME! WHAT IS WRONG WITH YOU? YOU ARE WASTING MY TIME! I HAVE THINGS TO DO! I AM THE CUSTOMER AND YOU HAVE TO HELP ME! GIVE IT TO ME NOW YOU LAZY B****!”
Me: “No, you need to come inside. We can not administer a shot at a drive-thru window. We have never done it that way. If you come inside I will be able to help you and it will only take minutes. Please move your car so I can help other customers.”
Customer: “NO! I’M NOT MOVING AND YOU BETTER NOT HELP ANYONE ELSE! I WAS HERE FIRST AND I DEMAND YOU GIVE ME THE SHOT FROM HERE! IF YOU DON’T GIVE ME THE SHOT I’M GOING TO HAVE YOU FIRED AND I WILL MAKE SURE YOU NEVER GET ANOTHER JOB IN THIS CITY!”
Me: “For the last time, NO! If you don’t move your car, I’m going to call the police.”
(I start helping the other customers. The customer continues to yell, flips me off and hits the gas. That’s when I hear a loud crash. I look to see that she had put her car in reverse by accident and slammed into the car behind her!)
Pharmacy | Drexel Hill, PA, USA | Right | October 3, 2013
(I have recently been hired at a pharmacy a few towns over from mine. It’s my second day as cashier, when a teen girl comes to my register. I’m 22 and wearing a name tag.)
Customer: “Hi, I’d like a pack of [Brand] cigarettes, please.”
Me: “No problem. I just need to see your ID.”
Customer: “Oh, well it’s at my house and I don’t have time to run back and get it. Can’t you let me go this time?”
Me: “Sorry, it’s not worth my job.”
Customer: “But you know me!”
Me: “I can’t say that I do.”
Customer: “Dude, [My Name], we go to high school together.”
Me: “Oh, really? What high school do you go to?”
Customer: “[Local High School]. We totally have English together.”
Me: “Yeah, no. First of all I went to [Rival High School]. Second, I was in AP English, the scores of which I used to go to [University], which I just graduated from. So, no, I don’t know you. Show me ID or move along.”
Customer: “You suck.”
(She left and asked the next few visibly older customers to buy her cigarettes. No one bought them, and one even threatened to call the cops if she didn’t leave!)
(My sister and her husband are having trouble conceiving. It’s been four long and emotional years for all of us. She forgot to buy pregnancy tests last time she was out, so I offer to get some on my way over to her house. I hand over my items to the cashier.)
Cashier: *picking up pregnancy test with a gleeful smile* “Oooh! Is this a good thing or a bad thing?”
Me: “…what?”
Cashier: “Are you hoping you are or hoping you aren’t?”
Me: “That is a pretty personal question.”
Cashier: “Yeah, but I’m stuck here all day with nothing to do. So I’m thinking you cheated on your boyfriend and hope you aren’t carrying some random guy’s kid!” *huge grin* “Am I right?”
Me: “They’re not for me, but that’s really none of your business.”
Cashier: *offended and hostile* “Y’know, it’s people like YOU who make the world a terrible place! Try being friendly instead of such a b****!”
(I have just gotten off of a split shift, during my second seven-day work week. My children have joined me for the last part of my second shift to help me out and we are heading home. It’s just after 8:30 pm, and I’ve been at it since 6 am. We go to the pharmacy next to my store to buy some ibuprofen, and I go up to the pharmacy desk to pay since the main cash has a huge lineup of people buying toilet paper and snack foods. After waiting about two minutes the pharmacy technician, who’s been looking at me and sighing deeply, finally comes to serve me.)
Employee: “Are you here to pick up a prescription?”
Me: “No, I’d just like to pay for these.”
Employee: *as she’s scanning my pills* “Okay, well this cash is only for prescription medication purchases. You should really have gone to the main cash.”
(I’ve often seen customers paying for everything from band aids to makeup at this cash without buying prescriptions, as long as they had some sort of medication with them from the pharmacy area where I picked up my pills.)
Me: “Oh, I’m sorry about that. I just assumed that you pay for medicine at the pharmacy counter. I’ll keep that in mind for next time.”
Employee: “Yeah, well we’re really busy you know, and this takes me away from doing all my work. Now it’s going to take me even longer to finish up and get out of here tonight.”
Me: “Again, I’m sorry. I didn’t realize. I work in retail myself, I know how frustrating it is when you’re busy and you have to stop to help a customer or coworker. It can be—”
Employee: “And you know, just because it doesn’t look like we’re doing anything, it doesn’t mean we’re not busy. We have a lot to do here and this is really annoying! You know, people are just leaving us with their prescriptions all the time.”
Me: “Well, that is your job but still I can understand—”
Employee: “When customers like you waste our time like this it’s really annoying. It’s going to take us even longer to finish up now.”
(The pharmacist finally hands me my change. My children are clinging to me nervously and the customers around me are all shuffling around awkwardly, trying not to look our way. I’ve had enough.)
Me: “Look, I’ve literally been working since 6am. I worked seven days in the last week, I have one day off this week, and I’ll be working from home, and then I work another seven days. I am exhausted, and I regularly have to stop what I’m doing to help my customers, coworkers and employees even when they really could have managed without me. I regularly have to work late or start early due to these interruptions, and my job is 90% physical work on the floor doing heavy lifting and going up and down ladders in a dusty stockroom. You are preaching to the choir here lady. And I’ll tell you, I have never spoken to a customer the way you just spoke to me, or made them feel guilty about coming in to shop and making me do my JOB! Thank you and good night.”
(I am 20 years old at this time. Valentine’s Day is approaching, so I go out to the store to buy some fake wine and chocolates for my boyfriend.)
Cashier: “Oooh, a date for Valentine’s Day?”
Me: “Yep! We’re going out to dinner, and I thought I’d buy this stuff for dessert.”
Cashier: “Nice! Can I see some ID for the wine?”
Me: “Oh, that’s grape juice. It doesn’t have alcohol.”
Cashier: “No, I need to see your ID for the wine. I can’t sell it to you if you’re under 21.”
Me: “No, it’s sparkling grape juice. I’m 20 and I’ve bought it before. It doesn’t have any alcohol in it.”
Cashier: “I suppose I can let it slide for a pretty girl like you.”
Me: “Excuse me? First off, that would be illegal if this was real wine, and second, I just mentioned I have a boyfriend. It’s fake wine. Please just let me buy this and leave.”
Cashier: “No need to be like that. I’ll sell it to you.”
Me: “Thank you! What’s my total?”
Cashier: “Your phone number.”
Me: “What?”
Cashier: “I’ll give this to you for your phone number! I can take you out someplace really nice to eat, and then we can go back to my place if you know what I mean. I get free condoms for working here!”
Me: “Here’s $10. This should cover my purchases. I’m going to leave and pretend you didn’t just ask me to have sex with you in exchange for dinner and my groceries.”
Pharmacy | Sacramento, CA, USA | Right | June 4, 2013
Me: “Thank you for calling [Pharmacy], how can I—”
Customer: “So I just requested a refill, and I want to know when it will be ready.”
Me: “Okay, what is your name?”
(The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)
Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”
Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”
Me: “So, which website did you go to? Was it ours, or your doctor’s site?”
Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”
Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”
Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”
Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”
(Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)
Customer: “…uh, no.”
Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”
Customer: “Uh yeah, okay. That will be fine then.”
(My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)
Pharmacy | Sacramento, CA, USA | Working | May 31, 2013
(My daughter has a seizure disorder. We are a low income family, and we get low cost insurance through the state for her. However, because of this disorder, she has separate insurance through the state; the pharmacy knows this.)
Tech: “Um, okay, so we tried to run your daughter’s medication and it won’t go through. We have to contact [regular] insurance to see why it won’t go through.”
Me: “Wait, no… you have to run it through [other] insurance. I called this in like three days ago, and you are now just calling me?! That is medication she takes for her seizures. I am out too, and I can’t have her miss a dose.”
Tech: “We did and it didn’t work. You can pay cash for it. That’s $54.99.”
Me: “Look, I am low income. I can’t afford something that expensive. Are you sure you ran it through the right insurance?”
Tech: “Uh, yeah. It’s not my fault you let your insurance lapse or something. You need to call [regular] insurance and take care of it on your end or else pay cash.”
(I call my daughter’s regular insurance, who confirms my side of things. They call the pharmacy and get them to approve the medication. I call back, but request to speak with a pharmacist directly.)
Me: “So, did it work this time?”
Pharmacist: “Yeah, it did. I’m sorry [tech] was acting that way. She just didn’t want to run it on the other insurance because it takes a few more steps to make.”
Me: “Yeah, I know. I’ve heard this song and dance every month for the last three months and nothing has changed. Look, my kid was totally out of her seizure meds! She could have had a seizure because of your lack of calling me about it in a timely manner and making jump through hoops I don’t need to.”
Pharmacist: “Well, I’m really busy, and I can’t watch everything they do all the time.”
Me: “Wow, you just inspired me to take my business elsewhere and call corporate to complain.”
(Within two hours, my daughter’s prescriptions we transferred to another pharmacy where they DO take the time to run it correctly and call me if/when there is a problem. I recently went back into that store to return something and there was an entirely new staff in the pharmacy. I hope these ones do actually care!)
Pharmacy | Sydney, Australia | Working | May 28, 2013
(I am working late at night in a 24-hour pharmacy. There are only three customers in the store: a scruffy but clean young couple and another gentleman. The woman in the young couple is very heavily pregnant, and her partner is picking up the range of baby hats we carry and holding them up against her stomach, then looking at the prices and sadly putting them back. They pick up a packet of the cheapest pain medication we carry and bring it to the counter.)
Female Customer: “I’m sorry, but can you please ask the pharmacist if these are safe for me to take?”
Me: “Of course!”
(While we’re waiting for the pharmacist to come out, they tell me they’re expecting their daughter any day now. The pharmacist has been watching the young couple since they came in.)
Pharmacist: “These are fine, but can I ask why you need them?”
Female Customer: “Oh, I have a horrible cough that’s making my back ache even worse. I can’t get to sleep.”
(The pharmacist goes through a list of cough medicines safe for her to take, before the young man shakes his head with tears in his eyes.)
Male Customer: “I’m sorry, I’ve just lost my job and we really can’t afford any of those. Sorry for wasting your time.”
Pharmacist: “That’s okay, but this packet is damaged, and legally I can’t let you take it. Seeing as it was the last one, let me and [my name] go look in the back for some more.”
(The pharmacist takes me out the back, where he puts three packets of name brand painkillers, four bottles of name brand cough syrup, a wheat bag for her back, a tin of formula, a packet of newborn nappies and a few of the hats the couple was looking at into a box. He hands me the box and tells me to take it out to them. I do and they both burst into tears, thanking us over and over again. They leave with huge smiles on their faces.)
Female Customer: “Thank you again!”
Other Customer: “I’m sorry, I couldn’t help but over hear. Did you say you just lost your job at [local company]?”
Male Customer: “Yes, I was an IT tech.”
Other Customer: “I own [other computer store in the area], and I’m looking for a new tech. Can you start tomorrow?”
(There were tears all round that night. A week later, the young woman brought in her beautiful daughter and a giant batch of cupcakes for the pharmacy staff. Best night at work ever!)
(My first child is sick and has been up all night crying with a fever. Before the store even opens, I am in the parking lot staring through the store window at the medicine I need with my sick, screaming baby. I can see and hear two employees nearby watching and making fun of me.)
Rude Employee #1 : “Oh my god, do you see that? That crack w**** is here with her crack baby so early in the morning! I thought those kinds of people only came out at night.”
Rude Employee #2 : “I guess you can never tell. I wonder what’s so important that she has to bring her screaming brat with her before we even open?”
(I ignore them as I wait patiently, but after another ten minutes my patience is wearing thin. I am about to tell them off when another employee walks up to the front doors and opens them.)
Nice Employee: “Ma’am, I know the store isn’t open for another twenty minutes, but I wanted to check on you.”
Me: “Oh, I’m sorry. My baby has had a fever all night and just won’t sleep! I only need something to help her fever so she’ll stop crying.”
Nice Employee: “I see. Would you come with me, please?”
(He opens the door for me and lets me into the store.)
Nice Employee: “Get what you need and I’ll meet you on register one to ring you out.”
Rude Employee #1 : “Hey! Don’t let that crack w**** in here. Her baby’s not sick! She’s just scamming you so she can shoplift!”
(Fortunately, the nice employee ignores them and helps me find what I need and walks me to the front of the store)
Nice Employee: “I’m sorry we let you wait out there so long. If I had known I would have gotten to you sooner. Unfortunately the registers are still not open, so I can’t ring you in, but I can let you go home with the medicine.”
Me: “But I have to pay for it. Let me at least leave some money here. You’ve been so nice; you can keep the extra as a tip.”
Nice Employee: “Ma’am, that’s very sweet of you, but I must insist you take your medicine and your sweet little girl home. As a single father, I have been in your shoes before, so I would like to pay for your baby’s medicine.”
Me: “Thank you. This is the nicest thing anyone has ever done for me. Thank you so much!”
(I always go back to that store just because of that one nice employee. He totally makes up for the rude ones.)
(I’m a 25-year-old Brony. I use a Brony lanyard with several Pony buttons on it to wear my name tag, and a wallet that has a short leather Rainbow Dash tail sticking out of my back pocket. I also have looks that some consider girly, and am often confused for a girl. I am serving a male customer who appears to be around my age.)
Customer: “Hi… I’m here to pick up my Dad’s prescriptions.”
Me: “Certainly, I just need the name and date of birth.”
Customer: “So, when do you get off?”
Me: “Uh… why?”
Customer: “Well, I was wondering if you might want to go out for drinks a little later.”
Me: “Whoa, buddy, stop right there. I’m probably not your type, anyway, since I’m a guy.”
Customer: “Oh, yeah, I can tell. I like your wallet by the way.”
Me: “Thanks. I’m a Brony, but, uh… I don’t really swing that way, man. I have a girlfriend; she actually gave me the bracelet as a gift.”
(I take out my wallet, and show him the picture of us in the front.)
Customer: “Oh! That’s a cute picture. That’s too bad.”
Me: “No big deal, though. I’m actually kind of flattered; you’re the first guy to hit on me thinking I’m a guy. Usually it’s some pervert that thinks I’m a girl. It’s usually one of those ‘anything that moves and has boobs’ types.”
Customer: “Hah! No way! Have a good one. Gimme a brohoof, and tell your girlfriend she’s lucky.”
(We brohoof, and he leaves. Thank Celestia for people who can take ‘no’ for an answer!)
(When we get truck, they normally try and schedule it so at least one male is working to help, since the boxes are stacked up very high and often quite heavy. On this particular day however it’s me and the store manager who is notoriously lazy. I’m only five feet tall and he’s well over six feet.)
Store Manager: “[My name], I need you to start sorting the totes.”
Me: “I’m going to need some help.”
Store Manager: “There’s no reason you can’t do it!”
Me: “So, you think I should be able to scale the ladder, lift a bulky 35 pound tote and make my way safely back down?”
Store Manager: “Yes, why is that so hard?”
Me: “It’s not safe.”
Store Manager: “I don’t care how you do it. Just get it done!”
(He stalks off while I try and figure out how to do this. One of our pharmacy techs cuts through the backroom and sees me; I’m visibly upset at this point.)
Pharmacy Tech: “Hey, what are you doing?”
Me: “[Store manager] left me alone to try and get all these totes down.”
Pharmacy Tech: “Right, like that’s totally safe.”
Me: “He doesn’t care. I’m just trying to figure out the best way to do it to avoid not only hurting myself, but breaking anything.”
Pharmacy Tech: “Yeah, hang on…”
(He goes back into the pharmacy before reappearing and shucking his vest.)
Pharmacy Tech: “We’re slow, and like h*** I’m letting you do this by yourself. The pharmacist told me to go ahead and help you.”
Me: “Won’t you get in trouble?”
Pharmacy Tech: “I’d like to see him try and get me in trouble.”
(The tech helps me get the down so I can more easily sort the totes. After we’ve finished, the store manager shows back up.)
Store Manager: “I can’t believe you’ve only gotten this much done!”
Me: “Well, maybe if you were actually halfway competent you would have realized that you were supposed to be helping me! I’m one person, what exactly have you been doing all this time? Sit around on your butt texting in the office, most likely!”
Store Manager: “You can’t talk to me that way! I’m your boss!”
Me: “Not anymore!”
(I threw my name tag at him and walked out. Several other members of management called to try and get me to come back, but I refused. I found a job at another pharmacy and shortly later, my pharmacy tech buddy joined me there!)
Customer #1 : “I’m picking up a script for [name].”
(I proceed to look it up. However, the system alerts me that we do not have anything ready.)
Me: “I don’t see that we have anything ready for you, ma’am.”
Customer #1 : “What do you mean, you don’t have anything! They called two days ago!”
Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”
Customer #1 : “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”
(I escort her to my co-worker, so that I may help the other customers in line.)
Customer #2 : “Oh, honey, I think I may have done the same thing and waited too long; can you check?”
Me: “Certainly, sir.”
(I check, and indeed his was placed back to stock as well.)
Me: “Yes, sir, I’m afraid so.”
(Customer #2 speaks loud enough for everyone to hear.)
Customer #2 : “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker].”
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