Jerk, Medical Office, Reception, USA | Healthy | February 17, 2020
(I have a potential diagnosis of a rare and extremely painful neurological disorder. I have to schedule with a neurologist, who lives a four-hour drive from where I live. By this point, I’ve been in severe pain for several months, and my patience for rudeness is admittedly running a bit thin.)
Me: “Hi, I’m calling to see if I need an MRI before I come down.”
Receptionist: “The doctor will inform you if you need that at the appointment.”
Me: “Yes, I understand that, but it’s a four-hour drive to see this doctor and I have to stay overnight and I’d rather not have to do it more than once.”
Receptionist: *much more snippy than is necessary* “Well, that’s not my problem, is it?”
Me: “Pardon me, but I’ve been in fairly serious pain for a while and that’s why I’m calling your office — to make sure that the appointment to get rid of my pain runs smoothly.”
Receptionist: “There’s no reason to take that tone.”
Me: “Are you f****** kidding me?!”
Receptionist: “Young lady, if you insist on using that language with me, I will disconnect the call and inform [Doctor] of your attitude, and we’ll see if you see another neurologist in this hospital.”
(I disconnected the call, had a panic attack, and then cried with my mom for an hour. No one is making a first appointment with a specialist for happy fun times. If you don’t understand that someone is probably calling because they’re in pain or sick, maybe you shouldn’t work in healthcare
Current Events, Lazy/Unhelpful, Medical Office, Reception, USA | Healthy | June 22, 2020
I have a compromised immune system, so I’ve been working from home and haven’t been going out much. My doctor has set up telehealth visits where we can video chat instead of going to the office.
A few days before my visit, I get a call from the office.
Me: “Hello?”
Receptionist #1: “Hi, this is [Receptionist #1] from [Doctor]’s office. Am I speaking with [My Name]?”
Me: “Yes, this is her.”
Receptionist #1: “Okay! I need to go over some basic information before your appointment. It’s just the check-in stuff we would normally do in person. Do you have about fifteen minutes for that?”
I glance at my schedule and see that I don’t have anything pressing coming up.
Me: “Sure.”
We go over my basic info — name, date of birth, weight, medications, etc. — and she verifies that I know how to log in to see the doctor. We hang up and I go back to work.
The next day, I get another call from their office. Unfortunately, I’m already in a call with a client, so I can’t answer. After I’m done, I listen to the voicemail.
Receptionist #2: “Hi, this is [Receptionist #2] from [Doctor]’s office calling for [My Name]. I just need to go over some basic information with you before your appointment. Please call us back at [phone number] prior to your visit. Thank you.”
Thinking this is about something new, I call back.
Receptionist #2: “[Doctor]’s office.”
Me: “Hi, this is [My Name]. I just received a call about some information before my visit?”
Receptionist #2: “Okay. Let me pull up your file here… Okay, we just need to do your basic check-in before your visit. Do you have about fifteen minutes?”
Me: *Confused* “I did that yesterday. Is there something new?”
Receptionist #2: “Hmm, I don’t see anything here. Are you sure it was with us?”
Me: “Yeah, same number, same appointment.”
Receptionist #2: “Well, I’m not sure what happened but nothing is charted here. Can we go over it to make sure?”
Me: “I have a few minutes, yeah.”
We go through everything again, and after the receptionist assures me it’s all been documented, we hang up. The following day I get ANOTHER call from the same office. I’m still working, so I let it go to voicemail again. It’s a third receptionist, wanting to verify all of my information yet again. I call back, annoyed.
Receptionist #3: “[Doctor]’s office.”
Me: “Hi, this is [My Name]. I received another call about my upcoming appointment.”
Receptionist #3: “I see. Well, it looks like we’ve been trying to reach you, I see. I can go over your info now if—”
Me: “Look, I’m sorry. I’m sure this isn’t your fault, but I’ve done this twice already. Is it not being logged or something?”
Receptionist #3: “I don’t see anything about us talking with you. Do you know who it was?”
Me: “Well, I have [Receptionists #2 & #3] in voicemails but I can’t remember the first one’s name.”
Receptionist #3: “Mmhmm, I called today. I see that [Receptionists #1 & #2] also reached out. Are you sure you spoke with us, not another office?”
Me: “Yes. I’m sure. How is this not being recorded? Can you ask the other receptionists?”
Receptionist #3: “I’m not sure what’s going on, but I can go over your information with you now.”
Me: *Sigh* “Fine.”
For a third time, I went through everything. I guess it finally stuck because that was the last call before the doctor’s visit. When I asked her if other people had the same problem, she said she didn’t know anything about it. Suddenly, I miss those in-person visits.
Employees, England, Jerk, Medical Office, Reception, UK | Working | July 7, 2020
I’ve recently legally changed my name but haven’t quite updated it everywhere as some places require me to physically visit them, and it’s hard to keep track of everywhere.
I’m a university student home for the summer and am made a temporary patient at the local doctors. After my appointment, I notice my name is wrong and go to ask at reception about changing it. There are two receptionists.
Me: “Hey, so, uh, my name legally changed, and I’m wondering if I need to give you guys anything to update it? I have my deed poll here.”
Receptionist #1 : “Let me see. How did you change it?”
Me: “By deed poll; I have it here.” *Holds out the paper*
Receptionist #1 : *Takes the deed poll* “Is this our copy?”
Me: “No, that’s my legal copy. Do you need it?”
[Receptionist #1 ] goes to a cupboard; I assume that’s where a photocopier is or something.
Receptionist #2 : “Wait, you’re a temporary patient. right? You need to update it with your GP up in [University City], not us.”
Me: “Oh, okay, thanks.”
I don’t move as the first receptionist is still holding my deed poll.
Receptionist #1 : “You really need to update your name. Legally, you have to.”
I hold out my hand for the deed poll.
Me: “I know. I just can’t afford to go up to [City] for one day.”
Receptionist #1 : *With a sort of “gotcha” tone* “Then how are you getting back for university? You need to change it; it can cause problems if you don’t.”
Me: “I know.”
Receptionist #2 : *Cutting in* “Their parents are probably helping them move back in; they just can’t go up a random day in summer. Hon, I’ve got it all set on the system. You’re fine. Have a good day.”
[Receptionist #1 ] said nothing and handed me my deed poll.
I thanked the second receptionist and left. I know updating my name is important, but it’s also expensive enough without having to travel just to hand over a piece of paper.
Jerk, Medical Office, Reception, USA | Healthy | February 17, 2020
(I have a potential diagnosis of a rare and extremely painful neurological disorder. I have to schedule with a neurologist, who lives a four-hour drive from where I live. By this point, I’ve been in severe pain for several months, and my patience for rudeness is admittedly running a bit thin.)
Me: “Hi, I’m calling to see if I need an MRI before I come down.”
Receptionist: “The doctor will inform you if you need that at the appointment.”
Me: “Yes, I understand that, but it’s a four-hour drive to see this doctor and I have to stay overnight and I’d rather not have to do it more than once.”
Receptionist: *much more snippy than is necessary* “Well, that’s not my problem, is it?”
Me: “Pardon me, but I’ve been in fairly serious pain for a while and that’s why I’m calling your office — to make sure that the appointment to get rid of my pain runs smoothly.”
Receptionist: “There’s no reason to take that tone.”
Me: “Are you f****** kidding me?!”
Receptionist: “Young lady, if you insist on using that language with me, I will disconnect the call and inform [Doctor] of your attitude, and we’ll see if you see another neurologist in this hospital.”
(I disconnected the call, had a panic attack, and then cried with my mom for an hour. No one is making a first appointment with a specialist for happy fun times. If you don’t understand that someone is probably calling because they’re in pain or sick, maybe you shouldn’t work in healthcare.)
Doctor/Physician, Hospital, Indiana, Jerk, Nurses, USA | Healthy | June 7, 2020
I’m getting a vasectomy, and my doctor asks if I want a local or general anesthetic. Since I have problems with general anesthetics, I opt for the local.
After supposedly numbing the target area, he begins the procedure.
Doctor: “Let me know if you feel anything.”
Me: “I can feel that!”
Doctor: “You were the one that opted for a local anesthetic!”
Me: “You were the one that said to tell you if I felt anything!!”
The next day, a stitch popped and I had some very minor bleeding. I gave his office a call because, you know, that doesn’t seem like something that’s supposed to happen. The nurse said, “Well, that’s what they do!”
This doctor had a history of being jerky, but my philosophy at the time was “better the devil you know…”
Bizarre, Family & Kids, Germany, Hospital, Patients | Healthy | June 6, 2020
I’m a doctor working at the surgical emergency ward on a calm Saturday afternoon when a very large woman is brought in via ambulance. I’m wrapping up my last case at the computer but can hear her wailing from behind her curtain; we, unfortunately, don’t have separate rooms.
Another surgeon is with her within minutes.
Doctor: “All right, I’ve heard you called an ambulance for abdominal pain. Have you experienced similar symptoms before?”
Patient: “No! Help! Please, do something!”
Doctor: “Sure, give me just a minute. I need to find out the cause of your pain first to give you the right medication. Could you describe your symptoms a bit more in detail?”
Patient: “I have these cramps. They started early this morning and keep getting worse! Sometimes it’s a bit better but it keeps coming back! Oh, please do something!”
The doctor puts a hand on her belly, frowns, and then looks at her sharply.
Doctor: “Ma’am, is it possible that you’re pregnant?”
Patient: “Aaauuuugh! Ah… No… I don’t think so? I didn’t get my period for some time due to stress…”
The doctor motions for a nurse to get him an ultrasound.
Doctor: “Ma’am, when was your last period?”
Patient: *Winces* “I don’t know? Some months ago… December? No, earlier, I think.”
The nurse comes back with the ultrasound and the doctor finishes his examination. When he puts the probe on her belly…
Doctor: “Wow. I don’t usually get to see this, but it’s quite clear. See here? This is a head, and there’s the spine. With the periodic contractions you’re describing, I’m fairly sure you’re in labour.”
Patient: “What?! No! I can’t!”
Doctor: “Oh. I’m sorry; it seems I was wrong.”
Patient: “Praise the Lord. Don’t scare me like that!”
Doctor: “Sorry, that’s not what I meant. There’s another head. It’s twins.” *To the nurse* “Please inform the gynecologists and call a transport to get her to the labour room.”
Not even half an hour later, we got a call from the gynecologists. It was two healthy babies, seemingly on term, and which blood tests did we already order?
I’m glad they were delivered safely and healthily, but judging by their mom’s reaction to her pregnancy… I can’t help but worry for their future.
Bizarre, Malaysia, Medical Office, Pranks, School, Students | Healthy | May 29, 2020
My friend’s dad is a lecturer at a medical school. He has a friend with a rare condition called situs inversus, meaning his internal organs are mirror images of the usual configuration. He likes to pull a prank on first-year students.
Lecturer: “Is it possible for a person to have their organs the wrong way around and still be alive and healthy?”
Students: “No, sir!”
At some point later he brings his friend in as a model patient and has a student try to find his heartbeat.
After muddling around with a stethoscope, one particularly confused student responded, “Sir, this man has no heart
California, Friends, Health & Body, home, USA | Healthy | May 28, 2020
I’m visiting a friend who is very fit and an avid hiker. As we’re both middle-aged, we’re commiserating over the usual aches and pains.
Friend: “Since my last hike, my lower back has been hurting. It’s not injured, just sore.”
Me: “That happens to me, too. Try stretching your hamstrings.”
Friend: “What? No, my legs are fine. My back hurts.”
Me: “Yeah, but sometimes tight hamstrings can pull on your lower back.”
Friend: “That doesn’t make any sense. My hamstrings are probably tight from hiking, but it has nothing to do with my back.”
Me: “Another woman in my ballet class didn’t believe me, either. But when she stretched out her hamstrings, her back felt better.”
Friend: “I just don’t see how it can work.”
Me: “Look. It’s safe and easy to try; just do it.”
Friend: “I don’t know.”
After about ten minutes of this back and forth, my friend finally puts her leg on a surface about hip height and gently stretches the back of the leg. Then, she does the other side. When she’s done, she tests her back.
Friend: “Hey! The pain’s mostly gone!”
Me: “Great!”
Friend: “Hamstrings affecting the back… Who knew?”
Crazy Requests, Jerk, Pharmacy, USA | Healthy | May 27, 2020
I’m a pharmacy technician at a national pharmacy chain. On this particular morning, it’s just me and the pharmacist working. About two minutes after opening, an old woman comes up to the register.
Me: “Good morning. Could I get your name and date of birth, please?”
She gives me her name and birthday. I punch her information into the register and see that we have a prescription ready for her. I grab her prescription from the bin.
Me: “Okay, so, I’ve got your [commonly used blood pressure medication] ready for you.”
Customer: “No, no, no! I don’t need that; I need my Valium!”
From having entered her information into the register, I know we do not have any Valium ready for her, nor are we currently working on any for her. However, if a patient’s medication is on hold, or if we’ve just received it from the doctor and haven’t entered it yet, it won’t show up on the register. I inform the woman there’s no Valium in process for her but that I will check my computer to see if we have any for her.
Me: “I’m sorry, ma’am, but I don’t have any Valium in my system for you anywhere. It’s possible that the doctor’s office hasn’t sent it to us yet; I would recommend that you give the office a call.”
Customer: *Now furious with me* “No! You’re lying! I know they sent it to you! They sent it to you yesterday and I need it now because I’m having brain surgery in forty-five minutes at [Hospital in a town thirty minutes away]!”
I’m just dumbstruck that someone would plan this poorly, but I maintain my professional composure.
Me: “I’m so sorry, ma’am, but I have not received any Valium prescription for you.”
Customer: “Well, this is just f****** ridiculous. This kind of s*** is why I changed pharmacies months ago.”
Me: *Slight pause* “Well, then… perhaps your prescription was sent to your current pharmacy?”
Customer: “No! I know for a fact that it was sent to you because I was standing right there when the doctor called you!”
I know this is a lie because of two things. First, doctors never call prescriptions in themselves; they have a nurse or receptionist do it. And second, Valium is a class IV controlled substance and therefore, in our state, it can only be sent to the pharmacy electronically, not over the phone.
Me: “I’m very sorry, ma’am, but again, I don’t have any prescription here for you. My best recommendation would be that you call the doctor and ask them to send it again as soon as possible.”
Customer: “No, there’s no time for that. When I get there, I’m gonna tell them it’s your fault that I have to postpone this operation!”
The woman storms off and I walk back to my workstation, almost in a daze.
Pharmacist: “Well, if she’s having brain surgery, I hope that means they’re going to install one.”
Current Events, Doctor/Physician, Medical Office, Patients, Revolting, USA | Healthy | May 26, 2020
I have a job that requires frequent handwashing, even prior to a certain global health crisis. A combination of the handwashing, stress, and weather results in what I suspect is eczema on my hands. I’ve never dealt with it before, and regular moisturizer isn’t cutting it, so eventually I go to see a dermatologist.
The doctor does a quick exam and determines that it is, in fact, eczema.
Dermatologist: “I’d recommend [Hand Cream] and I’ll prescribe you [Steroid Cream]. What did you say you did for a living? Is it possible you could wash your hands less often?”
Me: “I’m… not sure that’s really possible. I work in a lab, studying [bacteria known to cause flesh-eating disease].”
The doctor was speechless for a second and then laughed. I doubt she’d gotten that answer before.
Thanks to the prescription cream and a better moisturizing regimen, my hands are much improved, though I still need to wash them frequently!
Adorable Children, Health & Body, Inspirational, Kind Strangers, Massachusetts, Non-Dialogue, USA | Healthy | May 21, 2020
I got in a minor motorcycle accident and I was in an emergency room to get stitches for a gash in my forehead. They told me they had a little girl, maybe six or seven, who needed stitches but was completely flipping out about it and asked if it would be okay to let her watch me.
So, basically, I had a little girl on a stool standing over me next to the doctor, and I chatted with her about how you can’t feel anything except some tugging, which doesn’t hurt after they give you anesthetics, as they stitched me up.
Crazy Requests, Liars/Scammers, Michigan, USA, Vet | Healthy | May 20, 2020
I am a veterinarian working at a hospital, performing a routine examination on an animal. Falsifying any medical records, no matter how small, puts me at risk of losing my license.
Me: “Fluffy looks really good except for some dental tartar. We’re just here to update the rabies vaccine, right? I don’t believe he’s due for anything else.”
Owner: “Yes, and if you wouldn’t mind, I need you to change his weight on the rabies certificate; my new apartment won’t let dogs live there who weigh over fifty pounds.”
I look down at the dog, who is pushing eighty pounds.
Me: “I don’t think I’m going to be able to do that today for you. Is there anything else you need, though? Heartworm prevention?”
Owner: *Sighs heavily* “Well, they’ll kick me out if you don’t put down a lower weight, and I just recently got divorced, and all of this has just been a huge hassle.”
Me: *Gives the vaccines* “Yes, I understand. That sounds like a difficult time you’re going through. Well, Fluffy did really well! My assistant will check you out at the front desk.”
I proceed to leave the room and a moment later, I hear from the receptionist that the lady is getting pushier about changing the weight so I go up there.
Me: “It really isn’t possible. The certificate is a legal document and your dog is nowhere near fifty pounds.”
Owner: “Well, that’s just really not helpful. You’re making a difficult time even harder for me!”
I reiterated myself several times before the lady left fuming. Unfortunately, this wasn’t the only time I’d been asked to falsify things.
The Right Dentist Can Make You Smile In So Many Ways
Awesome, Colorado, Dentist, Doctor/Physician, Inspirational, Jerk, USA | Healthy | May 19, 2020
Like a lot of people, I hate going to the dentist. My first memory of going to the dentist was traumatic and growing up I inherited my parent’s bad teeth, which made dental visits painful and embarrassing. Unfortunately, my attempts at better dental hygiene ended up ruining my teeth; it got to the point where every single tooth was rotting and needed to be pulled.
The first dentist I went to for a checkup and to discuss my options insisted on pulling my teeth that day. He went on and on about how the infection was going to spread to my brain and kill me. The staff insisted my insurance would cover it, but only the novocaine. He didn’t pull all my teeth — ten or less — and it lasted two hours. Later, I received a bill for all the little fees that the staff conveniently didn’t go over. I decided infection and potential death wasn’t too bad if it meant avoiding bills.
A couple of years later, after I had to switch insurance, and at the insistence of my therapists and case manager, I went to the dentist again — a different place this time.
The first visit was a check-up and only that. We talked about my options, and there was no pressure on what I should do or that I needed to get it done right then and there. The assistant even expressed sympathy when she saw how bad my teeth were instead of being judgmental. I set up several appointments to get my teeth pulled and get dentures.
Despite having to do everything in stages, the process was quick. My insurance would cover the surgery, but only the basics. The dentist, who had a heart of gold, gave me laughing gas anyway, no charge.
They made dentures on-site, so I was able to get dentures fitted as soon as I was healed. For the first time since I was a child, I smiled without covering my face and the staff was thrilled. I can’t thank them enough for all the kindness they showed me.
California, Dating, Non-Dialogue, Skating Rink, USA | Healthy | May 18, 2020
Back in January of this year, I went on a date with a guy I had met on a popular dating app — the one where the girl has to make the first move.
We met up for dinner and drinks and things were going very well! He was nice and funny and I was enjoying his company. He was an EMT; this is important later in the story.
After dinner, he suggested we go to an ice rink to go ice skating. I was skeptical, as I’m a very clumsy person and can barely stand up on my own two feet on solid ground, and I knew I was going to thoroughly embarrass myself at the rink. But I said yes anyway.
For the first hour, things went well. We were both hobbling along the side of the wall and making fun of each other’s form, but I got cocky, pushed away from the wall, and ate it. I landed on my butt and tried to catch myself with my arm. I landed so hard my ears were ringing and I was woozy.
My date had to help me off the ice and he immediately went into EMT mode, rolling up my sleeve and feeling around my arm to see if he could feel any breaks.
Besides the numbness in my arm, we both agreed that it probably wasn’t broken, and I turned down his offer to take me to the emergency room.
We spent the next six hours on a cliff overlooking the beach, with me flinching at the slightest touch to my arm.
When I woke up the next day, I was in tears. My entire arm was black and blue and swollen beyond belief; I couldn’t even put a shirt on without crying out in pain. I had to have my brother take me to Urgent Care.
While at Urgent Care, the doctor on call told me that not only was my elbow broken, but that I had fractured my wrist, as well, when I tried to stop myself from falling. The impact of me landing on my wrist fractured it and broke my elbow almost immediately, but the massive swelling that immediately took place is what made my date unable to tell that my arm was broken.
There was so much fluid in my arm that it felt like a normal arm.
I was immediately taken off work for the next four months, as I am a barista while finishing school, and I teased my date about my arm all the time. We dated for a month but decided we were better off as friends.
We’re still friends to this day, and I still give him crap about my elbow.
It still hurts when the weather gets cold, too, even after having it out of a sling for six weeks.
Nurses Aren’t Always Faithful To Listen To Their Patients
Doctor/Physician, Ignoring & Inattentive, Medical Office, Minnesota, Nurses, USA | Healthy | May 16, 2020
Unfortunately, I have notoriously difficult veins to hit when I need blood drawn. Many, many seasoned medical professionals have tried and failed to hit the veins in my arm. Usually after poking me up to six times — ouch! — they find a vein in my hand they can use that I have started calling Old Faithful.
Doctor: “We’re going to draw some blood for labs.”
Me: “Okay, but I have really, really bad veins despite all the water I drink. Send in your best vein finder — it’ll save everyone a lot of time — and tell them to go for this vein in my hand.”
Doctor: *Chuckles* “Oh, I’m sure it’s not that bad. People always say they have bad veins but usually it’s because they had a bad experience. You’ll be fine.”
Me: “I had cancer two years ago. My blood is drawn all the time at every doctor I visit. My veins are so bad people have had to use ultrasound machines to find them. Whoever is drawing my blood needs to go through my hand after using a warming pack. I cannot stress enough just how hard my veins are to hit.”
Doctor: “It’s more painful when we stick your hand instead of your arm.”
Me: “Usually, it’s more painful, yes, but I have Old Faithful here, and someone hitting her on the first or second try is much better than them trying four or five times on each arm before going through my hand anyway.”
The doctor leaves, shaking his head, and sure enough, the nurse who comes in ten minutes later tries my arm first despite my pleading. She tries twice before I say anything more.
Me: *Pained* “Please just use my hand.”
Nurse #1 : “Oh, but it’s so painful through the hand! I’ll go get [Nurse #2 ]; she’s very good at hitting veins!”
[Nurse #2 ] enters and sticks my arm three more times before switching to my other arm, despite my protests. My entire forearm hurts at this point, and I’m annoyed that three different people have ignored me. [Nurse #2 ] misses yet again.
Me: “Go through my hand, please; you’ll hit Old Faithful so much faster.”
Nurse #2 : *Trying my arm yet again* “The hand is more—”
Me: *Snappy* “More painful! Yes, I know! Everyone keeps saying that, but you know what really hurts? Being jabbed seven times in the wrong place because no one will listen when I tell them I have bad veins! Just go through my hand, please!”
Nurse #2 : “Fine, fine, I’ll give it a try. It’s gonna hurt.”
She hit Old Faithful easily and immediately and got the blood needed in less than two minutes. The arm that was jabbed five times predictably had four large bruises — two had merged into one huge super-bruise — where the vein finding attempts were made, and now I refuse to let anyone touch me until they confirm they’ll try my hand first. Old Faithful hasn’t let me down yet.
“Patient Presented With Symptoms Of Not Being Dead”
Health & Body, High School, Nurses, Teachers, USA, Wisconsin | Healthy | May 15, 2020
In gym class, we are learning how to check our pulse by placing our index and middle fingers on the carotid artery, on the neck to the side of the windpipe. The teacher is having the class run laps and take our pulse.
My friend is having a hard time finding her carotid artery and can’t take her pulse. She approaches the gym teacher for help. The teacher tries to find her carotid artery on her neck.
Teacher: “I don’t know… Go see the nurse.”
Friend: “Seriously? I have a pulse. I’m fine.”
Teacher: “Well, I can’t find it. Go see the nurse.”
My friend reported to the very puzzled school nurse who confirmed that she did, in fact, have a pulse and helped her find it. I sometimes wonder if that nurse had to keep medical records for students, and what on earth she wrote for that patient encounter.
Current Events, Jerk, Patients, Pennsylvania, USA, Vet | Healthy | May 14, 2020
Because of the recent health crisis, our vet has decided not to allow people in the building. This is made clear when you make the appointment. You call to say you’ve arrived and someone comes out to take your pet. Then, the vet calls to discuss the visit and payment is taken when your pet is returned. It’s extra work and wait time, but I understand their caution.
I am waiting in my car for my vet to run my bank card when a woman pulls up and gets out of her car. She has a small dog in a blanket in her arms. She approaches the door and pushes, but it is locked. She looks through the window, knocks, and then steps back. I think that is when she notices the sign on the door, explaining the new procedure. The woman takes a picture of the sign using her phone camera and then knocks again, harder this time.
Finally, the receptionist comes to the door. Before unlocking it, the receptionist pulls her mask over her face. The woman on the outside — who is not wearing a mask — rolls her eyes and twirls her free hand in a “hurry up” motion.
Receptionist: “Yes, ma’am?”
Woman: “We have an appointment.”
She tries to push the door open but the receptionist holds her ground.
Receptionist: “Okay, I’ll get your paperwork together if you’ll just head back to your vehicle and—”
Woman: “No, just move. This is ridiculous.”
Receptionist: “I know it’s strange, but we have adapted a new protocol because of—”
Woman: “I don’t care. You can’t deny me entry when you’re expecting me.” *Pushes again* “Move!”
The receptionist does not move but pushes the door shut and locks it. The woman pounds on the glass so hard it shakes. A moment later, the receptionist returns with the vet. This time they do not unlock the door.
Woman: “Finally! This girl won’t let me in!”
Vet: “I am sorry, but we cannot allow you in the building.”
Woman: “This is illegal!”
Vet: “No, ma’am, I assure you it’s not.”
Woman: “How can you do this?”
The vet explains how things are currently being run.
Woman: *With her nose in the air* “Well, I’ll just go to another vet!”
Vet: “Have your new veterinarian call me for your dog’s medical history.”
The vet and receptionist walk away, leaving the woman fuming at the door. She stands there for a little while before getting back in her car and driving off. The receptionist then comes out with my bank card and receipt.
Receptionist: “Hi, sorry for the wait. I was coming out to you before… but… that woman…”
Me: “Totally understandable. I wouldn’t have come out, either.”
I don’t know what happened with that woman, but I do know that every vet office in the area is run by the same medical staff and operating under the same protocol.
Revenge Served Cold And With A Side Of Cotton Swabs
Australia, Current Events, Hospital, New South Wales, Nurses, Patients, Silly | Healthy | May 12, 2020
As part of the world outbreak, the hospital that I work for is doing a free drive-thru clinic that you have to ring and make an appointment for. The swabs are nasopharyngeal, which means throat first and then up the nose to an unpleasant degree.
One of the nurses taking the samples is looking through the list of people coming.
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