During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
Extra Stupid, Jerk, Patients, Pharmacy, UK | Healthy Right | January 24, 2019
Customer: “I need something for allergies.”
(I show him the selection and he chooses.)
Me: “Are you on any other medication?”
Customer: “None of your business. Give me my tablets.”
Me: “I’m not allowed to sell them to you if there is a chance they could interact with something you are already taking.”
Customer: “Well, f*** you!” *storms off*
Colleague: “You would think he would be wiser after the last time.”
Me: “What happened?”
Colleague: “Our last pharmacist gave in and sold them. He took them while shopping and crashed his car the second he left the car park. He was taking codeine and had a bad reaction.”
(Customer walks in, says something I can’t here and my boss – who was by the door – gives me an odd look as he walks up to the counter).
Me: Hello sir, what can I get you?
Customer: I need something for schizophrenia.
Me: Oh, okay….
(I really don’t know what to say at that point and he starts looking at the hand sanitizers on the stand by the till).
Customer: Is this really only £2.00?
Me: I’ll check.
(I run it through the till, it is indeed £2.00. He pays for it, puts it in his back and leans forward to read my name badge).
Customer: Thank you (name) it was nice to meet you.
Me: Nice to meet you too Sir. Have a nice day.
(He leaves and my boss walks over to me, where I am collapsed on the floor laughing.)
Boss: When he walked in he said “Welcome to British Airways!”
Me: Oh, well he asked me for something for schizophrenia.
Boss: Oh God.
Me: That’s two in a week. Where are they all coming from?
Health & Body, Parents, Pharmacy, Singapore | Right | January 12, 2019
(A young mother pushes her baby over in a pram and tells me that her baby took some “warm” water and splashed his face with it the day before. I look at the baby and he seems bubbly and happy. There is barely any sign of redness of his skin and there are no blisters, either.)
Me: “There’s isn’t any redness at all. He seems fine.”
Mother: “There’s a mark here.” *points under his eye*
Me: “Well, it’s not that obvious. You shouldn’t need to do anything about it. It’ll go away on its own.”
Mother: “The water got in his eyes.”
(I look at the baby’s eyes. There is also no redness.)
Me: “He looks fine. He’s not crying, either.”
Mother: “He cried for ten minutes yesterday. Will it leave a scar?”
Me: “No… his skin did not even get damaged. You really don’t have to do anything.”
(The mother looked a bit relieved yet doubtful at the same time but she thanked me anyway. Later she came back and asked if sun protection was needed to prevent scarring. Just to satisfy my curiosity, I asked if she really meant “warm” water or if she meant “hot” water. She told me that it was freshly boiled water with a triumphant expression. Well, either this baby has skin made of steel… or she left the boiled water out longer than she thought and it had cooled down already!)
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Australia, Employees, Hobart, Language & Words, Pharmacy, Silly, Tasmania | Working | January 10, 2019
(We’re short-staffed and it’s been a busy, chaotic morning with customers practically lined up out the door as they wait for their prescriptions. Eventually, we get through the queue and stop to catch our breath in a brief moment while there are no more customers in the shop. We’re all a bit tired when yet another customer enters and looks around, appearing confused. My coworker approaches her and blurts out this gem
Coworker: “Can I point you in the wrong direction?”
Awesome Workers, Berlin, Germany, Jerk, Non-Dialogue, Pharmacy | Hopeless Right | January 10, 2019
I’m a customer in a pharmacy in Berlin, behind an older man. I don’t speak German as I’m just a tourist, but he is very obviously driving the cashier crazy, pointing to everything five times and asking the price, wasting her time by debating the price, raising his voice, and flailing his arms about. Even though I can’t understand a word he is saying, his rudeness is clear! The cashier is doing a great job of staying calm, but he is visibly upsetting her.
When he finally leaves — some five minutes later, only having purchased one thing — I approach the register, smile, and roll my eyes. As she serves me, she chats away about the customer — made obvious from the things she points to while talking — and it’s clear from the relief on her face that she just needs to unload on someone who understands. I smile and nod and laugh when she laughs, and say, “Ja,” a couple of times, and she seems much calmer and happy by the end of the transaction.
Dear cashier, even though I didn’t understand a word you said, our conversation was wonderful and friendly; we both speak the universal language of “hating bad customers”!
Bosses & Owners, Jerk, Lazy/Unhelpful, Pennsylvania, Pharmacy, USA | Working | January 3, 2019
(I have stopped at a chain pharmacy near my home. I need to pick up makeup for my mother. On my last trip, the manager told me he would order the shade I wanted. Today I overhear a new manager explaining to the cashier that the old manager was transferred to try to fix serious problems at another store. The new manager is covering until the old one comes back. The makeup is still not in stock. I select my other items and approach the cashier.)
Cashier: “Did you find everything today?”
Me: “No. [Old Manager] said he was going to try and get some [Brand] makeup in shade 1C. You still don’t have it.”
Cashier: “We have [Brand] makeup.” *wanders over to shelf*
Me: “Yes, but I need shade 1C. You don’t have it.”
Manager: “What seems to be the problem?”
Me: “[Old Manager] was going to try and get [Brand] 1C makeup for me. You still don’t have it.”
Manager: “Oh, I saw that order. I canceled it.”
Me: “Why?”
Manager: “Because we have [Brand] makeup in a lot of shades. We don’t need that one, as well.”
Me: “But he was ordering it especially for me. You even have a space on the shelf for it.”
Manager: *grabs a much darker shade* “We have 4C.”
Me: “Yes, and I’m sure that’s helpful for someone who needs 4C. I need 1C.”
Manager: “So, you don’t want this?”
Me: “No. Can you replace the order for the 1C?”
Manager: “No, I’m not going to stock that. We have plenty of other shades.”
Me: “Okay, I’ll get it at [Competitor], as well as everything else I need.” *turns to leave*
Cashier: “So, you don’t want this?” *points to items I left on the counter*
Me: “No, not anymore.”
Manager: “It’s racial, isn’t it?”
(I stared at him for a second. He’s the same race I am, but [Old Manager] is a minority in my area. I decided it wasn’t worth the effort, so I just walked out without answering. I’m really hoping [Old Manager] comes back soon.)
At The Checkout, Bad Behavior, Pharmacy, Retail, USA |
Right | January 2, 2019
(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)
Me: “Are you picking up a prescription today?”
Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”
(It took me all of about thirty seconds to get to her.)
Me: “I’m sorry about your wait, ma’am.”
Customer: “Good. Now check me out.”
(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)
Me: “Do you have a rewards card? I can take a phone number, as well.”
Customer: “No, I don’t feel like digging it out. Just finish the transaction.”
Me: “Are you sure? You won’t get the sale prices without it.”
Customer: “DON’T QUESTION ME! JUST FINISH THE TRANSACTION!”
(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)
Me: “Thank you. Have a nice night!”
(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)
Customer: “Why didn’t I get the sale prices?”
Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”
Customer: “But I have one! You should have just given me a discount!”
Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”
Customer: “Well, then, redo it.”
Me: *astonished* “I’m sorry?”
Customer: “Redo the transaction. RIGHT NOW!”
Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”
Customer: “Fine. You should have done it correctly to begin with.”
Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”
Customer: “NO! HOW DARE YOU? I DEMAND THAT YOU TAKE CARE OF ME, NOW!”
(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)
Me: “The total comes to $290. You saved $10 today.”
Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”
(She leaves, smirking at the other customers in line as she goes.)
Customer #2: “What in the blue f*** was her problem?”
Health & Body, Jerk, Pennsylvania, Pharmacy, USA | Right | December 6, 2018
(I’ve just had to have minor surgery on my tongue and the roof of my mouth. My mouth is packed with gauze. We have to stop at the pharmacy to pick up antibiotics before heading home. My mom does some other shopping, but I sit in the waiting area. I’m miserable and still reeling from the drugs, and I’m texting friends. An older man comes and sits across from me in silence for a half hour. Then, suddenly, he rages out at me.)
Customer: “You know, back in my day, we would talk and not just sit with your phone in front of your face. Ignoring people! We used to dress to go shopping, too, not just pajamas in public!”
(He continues on, raging that I’m wearing PJs and that I’m on my phone. I ignore him. When my mom comes back around, he rages at her, too.)
Customer: “You need to teach your child some manners! She hasn’t even said hello, just sat there on her d*** phone!”
(Finally, I just turn and open my mouth, full of bloody gauze, and muffle out a hello. He looks horrified and backs away from me.)
Pharmacist: “Just ignore him. He comes around and never buys anything, just harasses our customers.”
Bad Behavior, Money, Pharmacy, Tennessee, USA | Right | December 4, 2018
Customer: “Excuse me, I see in your ad that you have this sale. I was wondering if I could use this coupon that expired only almost a week ago. Will that be all right?”
Me: “I’m sorry, but [Store] can no longer take any coupons past expiration date.”
Customer: “Oh? Well, that isn’t right. Are you sure?” *she then props herself against the counter and says this* “You know, I also work at [Store, but different location] and [Their Manager and Employees] took them all the time, and I know for a fact that you guys do so here also. Who is the boss tonight? Let me speak to them and I’ll show you.”
Me: “Yes, ma’am.”
(I find the store manager, tell him the situation, and he comes up after finishing helping another customer. When he walks up, she gives him a grand greeting and explains to him the situation. Though I had to help another customer and did not get to stay for the conversation, I did get to see her leaving the store saying
Customer: “Oh, well, I guess I’ll just have to try somewhere else that actually tries to make customers happy!”
(I ask my manager what he did.)
Store Manager: “I know her from another store location, but it’s good you stood by our policies. When I mentioned to her about which stores are on the naughty list for accepting bad coupons and giving unnecessary store credit, of which her store was in second place, I asked her how she was dealing with that. She said never mind, and left! If we allowed it, who knows how many more customers would have come expecting this if they heard they could pull that stuff here!”
(Moral of the story: you are not there to sacrifice values and bend rules to give someone an ego boost or sense of entitlement. Stick to what you know, and keep the truth because anything can happen in retail.)
Criminal & Illegal, Health & Body, Pharmacy, UK | Legal | November 28, 2018
(I am full of a chest cold and have struggled to the pharmacy to stock up on decongestants, so I can go back to bed for as long as possible. My spouse has texted to ask me to pick up extra, as he’s starting with the same cold. As I look through the shelf of cold and flu medication, I notice that everything contains either paracetamol — acetaminophen — or ibuprofen. There are laws limiting the sale of those medications in the UK, which have significantly reduced intentional and accidental overdoses.)
Me: *pointing at shelf* “Excuse me. How many packets am I allowed to buy?”
Assistant: “Only two, I’m afraid.”
Me: “Oh, bother. For two of us poorly, that’s only two days’ worth. Never mind. I’ll just have to come back again.”
Assistant: “Well, unless you have a consultation with the pharmacist…”
(Fortunately, the pharmacist agrees to authorise sale of two packets each for me and my spouse, and after thanking her, I pay.)
Assistant: “People are so rude about the limit, though. You should hear what they’re like when we have to say no.”
Me: “What? But they do know it’s actually the law and not just [Pharmacy] policy?”
Assistant: “Yes. One man shouted at me for several minutes because I wouldn’t sell him ten packets of paracetamol in one go. Then he said, ‘I’m just going to come back in fifteen minutes to buy more and you won’t remember me.’”
Me: “I’m not sure that’s how that works.”
Assistant: “Yeah, he was pretty memorable by that point.”
Me: “And instead he could just have gone to [Shop twenty metres away] and [Shop fifty metres
Bad Behavior, Oregon, Pharmacy, Portland, USA | Right | November 27, 2018
(I get a call from a lady who is very upset about some photos she sent to be printed.)
Me: “Thank you for calling [Store]. My name is [My Name]; how can I help you?”
Caller: “You ruined my Christmas! All of the photos I just ordered today have the heads cut off! I can’t use these as Christmas cards! I want a refund or a reprint!”
Me: “No problem. Let me look up your order real quick.” *looks up order* “I’m sorry, miss, but it seems you ordered these through our app or online. Unfortunately, if you want these to be cropped the way you want them, I’m going to need you to come into the store; we would be happy to redo them for free.”
Caller: “This is ridiculous! I don’t have time for this! I can’t believe you guys can’t do your f****** job!”
Me: “I’m sorry, but if that’s not something you would like, I’m sure my manager would be okay with us giving you a refund.”
Caller: “I don’t have time to come back to that store! I can’t believe you won’t remake them! This is ridiculous!”
Me: “Ma’am, I’d be happy to help you remake them or give you a refund. But for either one you have to be at our store.”
(After another five minutes of her screaming at me, I get my manager to talk to her.)
Manager: “Thank you for holding. How may I help you?”
(The lady is screaming through the phone the same things she has told me already.)
Manager: “I’m so sorry that this happened. I would be willing to help you remake them or give you a full refund if you come back in.”
(The lady on the phone is now screaming so loud I can hear from next to my manager.)
Manager: “I’m sorry, ma’am, but unfortunately, unless you’re present in our store, I can’t give you a refund or remake your photos.”
(This continues for a good ten minutes.)
Manager: “Ma’am, what would you like us to do for you?”
(The lady is still screaming something about how we can’t do our jobs correctly.)
Manager: “Ma’am, what would you like us to do for you? I’ve given you your two choices; if you’re not satisfied with that then I can give you our 1-800 number.”
(The lady continues to scream at her for not being helpful.)
Manager: “Ma’am, I’m sorry, but if you’re going to continue to scream at me then I’m going to have to hang up. I’ve given you your two choices in what we can do for you. If you’re not satisfied, then you can call our 1-800 number and leave a complaint.”
(The lady continues to scream at her.)
Manager: “Ma’am, I’m sorry, but that’s all I can do. I’m going to hang up now.”
(The lady continues to scream.)
Manager: “I’m sorry, ma’am, but I’m going to hang up now. We hope to see you in soon. Have a good day.”
(The manager hangs up phone.)
Me: “Wow… she was not happy.”
Manager: “She said she was driving on her way to our store, anyway. Guess it wasn’t too much of an issue for her to come over. I’m just glad I don’t have to talk to her anymore
Harassment, Michigan, Pharmacy, Rude & Risque, USA |
Right | November 26, 2018
I am a cashier at a pharmacy chain. A man comes in to the store and immediately asks where to find condoms. It is company policy to walk each customer to the product they are looking for if at all possible. Being a good employee, I walk the man to the “Family Planning” aisle, and show him where to find the condoms.
Rather than leaving our encounter to a minimum, he decides to ask me which condoms I like. Not only am I a woman, but I’m very uncomfortable discussing sex with anyone, especially strangers.
After explaining that I have no preference, and that it’s all up to him, he asks, “Which are the biggest ones? I need the biggest, because I am the biggest.” I am mortified.
I leave him in the aisle by himself, and he chooses a brand for purchase. No more than two minutes after ringing him out, he comes back in to the store, with the package opened, and one condom missing. He slaps the package on the counter and yells, “They’re too tight! I’m returning these, and I need your number… You single?”
I have my manager run the return as I go to the stock room to hide.
Health & Body, Language & Words, Montana, Pharmacy, USA | Right | November 20, 2018
(I work on the retail side of a pharmacy, usually stocking shelves or helping customers. One day a young lady, maybe 19 or 20, approaches me, clearly embarrassed.)
Customer: *whispering* “Do you have, um, like, douches, but, um, for, like, the…” *I can now barely hear her* “…butt?”
Me: *stifling laughter* “Enema. The word you’re looking for is ‘enema,’ and yes, over this way.”
(I will forever call them “butt douches” from now on.)
British Columbia, Canada, Language & Words, Pharmacy, Vancouver | Right | November 19, 2018
(I’m the customer in this story. I am Caucasian, of Irish and Scottish descent, and have extremely pale skin.)
Me: “Hi. Do you have melanin?”
Pharmacy Worker: “Sorry?”
Me: “Melanin, do you guys carry it?”
Pharmacy Worker: “No, I don’t think so.”
Me: “Drat, are you sure? My doctor told me I should get some before I went on my trip.”
Pharmacy Worker: “I don’t think it works like that.”
Me: “With respect, I’m going to listen to my doctor about how to treat my jet lag.”
Pharmacy Worker: “Jet lag? OH! You mean melatonin!“
Me: “Yes! Wait, did I say, ‘melanin’? Oh, my God, oops.”
(Melatonin is a sleep-related hormone you can buy over the counter in Canada; melanin is the compound that darkens your skin when you tan. I may be a bit short on melanin, but I wasn’t expecting to buy it at the pharmacy!)
At The Checkout, California, Extra Stupid, Ignoring & Inattentive, Pharmacy, USA | Right | November 15, 2018
(It’s about twenty minutes before closing and there’s one customer left in the store. This particular customer always comes in about two hours before closing every night and wanders the store until closing. He only ever buys two or three small items. He comes up to my register.)
Me: *after ringing in his items* “Your total is [total]. How would you like to pay?”
Customer: “I have a gift card.”
(We accept gift cards so I see no problem, until the customer hands me the card.)
Me: “I’m sorry, sir, but this is an Amazon gift card. You can only use it on Amazon.”
Customer: “No. I can use it here, too. You guys accept gift cards.”
Me: “We do accept certain gift cards, but you can’t use this one here.”
Customer: “Just scan it; you’ll see that it works!”
Me: “Sir, there is no barcode or magnetic strip on this card. There’s only a number on the back that you can type in on the Amazon website. You can’t use this here. Do you have another form of payment?”
Customer: *getting irritated* “I don’t know why you won’t just use it! I’ve used it here before!”
Me: “Sir, we don’t accept these. I need another form of payment.”
Customer: “Just use this card!”
(This goes back and forth for several minutes.)
Customer: “Where in here does it say I can’t use gift cards?!”
Me: “Right here on the back of the card.” *reads where the card says it can only be used on Amazon*
Customer: “Well, how was I supposed to know that?!”
(He grabbed his items and slammed it back down on the shelf and stormed out. By then it was twenty minutes past closing.)
The Bathroom Is Not The Only Thing Getting A Deep Clean
The Bathroom Is Not The Only Thing Getting A Deep Clean
Great Stuff, Ignoring & Inattentive, North Carolina, Pharmacy, USA | Right | November 15, 2018
(I work at a very busy pharmacy. One evening, our men’s restroom takes a turn for the worst and I have the privilege of setting it straight. I post a sign on the door that says, “CLOSED FOR CLEANING,” in red marker, and gather my supplies. A few minutes into the job, the door opens, and a man sticks his head in and asks
Man: “Is the bathroom closed?”
(It has been a really long day, with a lot of stupid questions, and I just can’t help myself.)
Me: *snapping a blue glove onto my hand* “Nope, we are giving out free prostate exams. I don’t have any lube, but I do have bleach. Step on in so we can get this over with.”
Pharmacy, Providence, Rhode Island, USA | Unfiltered | November 11, 2018
(I take my nine-year-old daughter to the pharmacy because she has some pocket money to spend and wants to pick up a few treats. I enter my phone number to pull up my card number so my daughter would get any sale prices, but otherwise I am not involved in the transaction. I stand back as my daughter puts her items on the counter.)
Cashier: *looking up at me* “Would you like to donate a dollar to [charity] today?”
Me: *pointing back at my daughter* “She’s the one buying, not me.”
Cashier: *to daughter this time* “Would you like to donate a dollar to [charity] today?”
Daughter: “Sure, I’ll donate a dollar! I have the extra money, and it is for charity!”
(The cashier and her manager were shocked, but impressed, and quickly thanked my daughter!)
(I work as a cashier in a popular pharmacy. Recently our store has been doing some renovations. Nothing too big, just moving some shelves around and moving all the registers to one side of the store. One night I come into work and have this conversation with a customer.)
Customer: “You guys are going to be closed within six months.”
Me: *confused* “What do you mean, sir?”
Customer: “You moved everything around. How are we supposed to find anything?! You moved the toilet paper next to the freezers! Now what sense does that make?! You be closed within a year, mark my words.”
Me: *slightly shocked but still smiling and courteous* “Well, I hope not, sir.”
Customer: “You will. YOU WILL!”
Me: “Can I get your store card, sir?”
Customer: “…”
(I ring him up and things go smoothly until I hand him the receipt.)
Me: “Okay, here’s your receipt, sir.”
Customer: “I’ve been shopping here for seven f****** years, and you go and change things like this!”
Me: “Well, thank you for shopping with us today, sir.”
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