During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
At The Checkout, Coupon, Kentucky, Pharmacy, USA | Right | July 24, 2018
(I’m a cashier at a pharmacy. Unfortunately, due to its rewards program, our chain is a haven for “Coupon Queens” to come buy a cartload of products for $3.00. I mean, do what you gotta do, but sometimes, the couponers get way out of hand. The customer in this story is a notorious regular, and he and his wife always make my coworkers and me go running when they come into the store. The customer, sans his wife, has been chatting to me while I ring him up, going on about saving this and saving that, occasionally snapping at me if I even look at one of the items he’s set aside for a third or fourth transaction. It takes fifteen minutes before I finally get it all rang up.)
Customer: “I’ll bring your cart back in when I get these out to my car. I just… Oh, s***!”
Me: “Is everything all right, sir?”
Customer: “I forgot to use my coupons on this stuff. Oh, my God, my wife is going to kill me. Here, you need to refund all of these so I can do it again and use my coupons.”
Me: “I… I’m sorry, sir. I can’t do that.”
Customer: “Well, why the h*** not? I have the coupons right here; there’s no one else in line right now.”
Me: “Sir, it’s against company policy. I cannot refund your items for full price, and then sell them back to you when you’re using coupons.”
Customer: “Well, I’m going to tell my wife you did this!” *storms out*
Going To Have A Date Of Death If You Don’t Get It Right
Bad Behavior, Columbus, Extra Stupid, Ohio, Pharmacy, USA | Right | July 14, 2018
(I work in the pharmacy of a regional grocery chain. We require the person picking up a prescription order to give us the patient’s name and date of birth; if they don’t give us the date of birth, we cannot release the prescription order to them. I am doing my scheduled counter rotation when a baby boomer who looks like a redneck Santa approaches. He is talking away on his cell phone.)
Me: “Hi there. Picking up?”
Customer: *pulls his phone away from his face* “Yeah I’m picking up for my mother-in-law. Wife’s after me to get this stuff.”
Me: “Sure thing. What’s her name?”
Customer: “Her name is [Mother-In-Law].”
Me: “And her date of birth?”
Customer: *scoffs* “I don’t know. She’s my mother-in-law. I don’t pay attention to that s***.”
Me: “Unfortunately, our system requires we enter the patient’s date of birth to help prevent prescription theft.”
(The customer quite literally turns very red. I steel myself for an angry tirade.)
Customer: “This is bulls***. Simple mother-f*****…” *storms off, ranting and raving to his wife*
Boss: “[My Name]… what was that all about?”
Me: “He didn’t react very well to me telling him I needed his mother-in-law’s birthdate to release her meds to him.”
Boss: “He was on the phone with his wife, wasn’t he?”
Comeuppance, Illinois, Jerk, Patients, Pharmacy, USA | Healthy | July 6, 2018
(I go to the pharmacy department of a larger than normal location of a major retailer. It’s about 2:25 pm, and the gates to the pharmacy counter are down with a sign apologizing for being closed for lunch. There are about four people ahead of me in line. Though I am in a hurry, I decide to stay since the sign states that they will reopen in five minutes. Four minutes later, the gates reopen, and the pharmacist is at the counter alone, since her support staff hasn’t returned yet. She greets the first man in line.)
Pharmacist: “Thank you for waiting. How may I help you, sir?”
Man: “I’m here to pick up my prescription, under [Man].”
(The pharmacist verifies personal information with the man.)
Man: *as the pharmacist is ringing up the order* “I had to wait ten minutes for you guys to open! It’s just ridiculous that—”
Pharmacist: *cutting the man off, in a tone that is both mockingly concerned, and professional* “Yes, sir, it is ridiculous that I have to work a ten-hour shift, and am only allowed twenty minutes to sit down and eat in the back of this store. I’m so sorry that you had to wait that short amount of time. Your total is [amount].”
(The man said nothing further, refused to make eye contact with anyone, paid, and left. By then, her staff had returned, and the pharmacist went to the back of the work area, immediately answering the phone. The staff made short work of the rest of the people in line, who all were friendly to the workers. I was out the door before 2:40 pm.)
Dallas, Ignoring & Inattentive, Patients, Pharmacy, Texas, USA | Healthy | July 5, 2018
(I pull into a drive-thru pharmacy to pick up my prescription, and there’s just one car in front of me. It’s ten full minutes before the car in front of me drives off and I can pull up to the window, but I’m not in a hurry, so I don’t really mind.)
Me: “I’m picking up a prescription for [My Last Name].”
Pharmacist: “Okay, let me just pull that up.”
(She’s gone for a few minutes, and I’m starting to think that this is why the line was slow. Obviously, I think, they must have new people there who don’t know what they’re doing. When she comes back
Pharmacist: “I’m sorry, but I don’t have any filled prescriptions listed under your name.”
Me: “But I got an email saying my prescription was ready.”
Pharmacist: “I don’t know what to say. We have you in our system from about two years ago, but there’s nothing recent.”
Me: “Can you check again? I got the email, so I know it’s ready.”
(The pharmacist is gone even longer this time, and I’m starting to feel pretty righteously indignant.)
Pharmacist: “No, we don’t have anything ready for you.”
Me: “Look, that just doesn’t make sense. I don’t understand how I can have an email from Walgreens right here saying that my prescription is ready, but you guys apparently don’t have it.”
Pharmacist: *blank stare* “Ma’am, this is CVS.”
(I felt like such a complete moron that I just drove away in embarrassment. Pharmacist, if you’re out there, I’m really sorry I didn’t apologize!)
Extra Stupid, New Jersey, Pharmacy, USA | Right | July 3, 2018
(My aunt works at the pharmacy in a CVS, and often comes home with hilarious stories about customers or doctor offices. This one in particular I find incredibly stupid.)
Aunt: “Hello, this is [Aunt] from CVS. I need to order a refill for [Medication] for [Patient].”
Doctor’s Office: “Where are you calling from?”
Aunt: “CVS.”
Doctor’s Office: “Can you spell that?”
Aunt: “Um… C-V-S.”
Doctor’s Office: “Where? Spell it?”
Aunt: “C as in ‘cat,’ V as in ‘Victor,’ S like in ‘Sam.’”
Doctor’s Office: “Where?”
(According to her, this went on for five minutes before she finally got the medication ordered. The customer even warned her that the office was awful before she made the call.)
Australia, Extra Stupid, Hobart, Patients, Pharmacy, Tasmania | Healthy | June 27, 2018
(At my pharmacy, we commonly take orders by phone so that a customer’s medications can be ready to collect when they arrive. This phone order, however, is a little different.)
Me: “Good afternoon. This is [Pharmacy]. [My Name] speaking. How can I help?”
Customer: “Yes, I’d like to order some medications, please.”
Me: “Sure. What do you need?”
Customer: “I can’t remember what they’re called, sorry.”
Me: “That’s okay. We can figure it out. Do you remember what they’re for?”
Bizarre, Employees, Ignoring & Inattentive, Pennsylvania, Pharmacy, Pittsburgh, USA | Right | June 26, 2018
(I work in a pharmacy. I have a regular customer who is rather eccentric, and usually wears the same clothing: a raccoon fur cap — complete with tail — and a denim jacket covered in buttons and patches depicting his niche interests. He also usually rides a store-provided mobility scooter. This day, he comes in wearing a pinstripe suit, a faux velvet top hat, and a plastic pendant on a red ribbon of the sort you might find in a child’s Dracula Halloween costume. He is also walking with a cane, not riding the scooter. It’s the end of a long day, and his outfit is so different from usual that I don’t recognize him at first.)
Me: “Hello, sir. May I have your name?”
Regular: *stares at me for a second* “[Regular].”
Me: “Oh! Mr. [Regular]! Sorry, I didn’t recognize you at first. You’re wearing a different hat!”
(I pull up his profile on the computer while exchanging pleasantries.)
Me: “I’m afraid you don’t have any prescriptions ready. Was there one you were expecting?”
Regular: “I just thought I’d stop by and see if any of my automatic refills were ready.”
Me: “Well, let me see…”
(I look at the relevant page of his profile and see that all of his maintenance medications are indeed set to auto-fill, but it’s still a few weeks before they’re due to be filled again.)
Me: “Looks like you should be good for a while. You should get a call when your prescriptions are filled. Do we have your correct phone number on file?” *repeats number*
Regular: “Yep, that’s the one.”
Me: “All right, then you’ll get a call letting you know when your prescriptions are ready. Thanks for stopping by, Mr. [Regular]. It was good to see you!”
(The regular walks away, making quite the picture with his top hat and suit. The next customer in line comes up to my register and stares after the regular for a moment.)
Criminal & Illegal, Pharmacy, South Carolina, Teenagers, USA | Right | June 22, 2018
(I work in a pharmacy. I am filling in as an over-the-counter floor manager while our salaried management is out to meetings. Since I am an hourly supervisor, I am not allowed to do some things, like cash pulls or theft stops, but everything has been smooth throughout the day. It should be noted that at the time of this story, I am several months pregnant, but I am still getting around normally. I am crouching behind the counter for supplies when I hear a customer walk by.)
Me: *popping my head just over the counter* “Good morning!”
Teenage Boy: “Jesus! Uh… hi…”
(The kid looks a bit startled, but I don’t think much of it since I kind of came out of nowhere. I come out from behind the counter to see him flipping through the pegs of condoms. He is acting very sketchy, so I try to stay out of sight but where I can still watch him. Sure enough, he pockets a small pack of condoms. I cut the corner just as he is about to put another pack of condoms in his coat pocket. He drops them on the floor and I exaggeratedly struggle to bend over picking them up.)
Me: *poking my belly out* “Man, let me tell you from experience, I would not recommend this kind.”
(The kid practically ran out of the store, ditching the condoms in his pocket onto a nearby display on the way out.)
Big Spender Is Actually Big Whiner
Bad Behavior, Massachusetts, Pharmacy, USA | Right | June 20, 2018
(It is a somewhat quiet evening. A customer comes in, and I greet her. My manager is standing nearby, and once the customer is out of earshot, she informs me that the customer is well-known for being rude and to call her if I need help. Sure enough, once the customer finishes shopping, she starts.)
Customer: *slams the first of many items onto the counter* “You need to get the manager up here now, because I need a discount.”
Me: *surprised* “Yeah, sure, let me page her now.”
(I page her and ring out the rest of the customer’s items as quickly as I can. My manager walks up from the back.)
Manager: “Hi, what can I help you with?”
Customer: “I need a discount. I have a coupon on my card, but it doesn’t show up when I try to print it, and you need to do something about it.”
(When this happens, it is almost always customer error; either the wrong email is linked to their store card, or they never set one up at all. We will generally input the coupon as long as the customer can show us the email that contains the coupon. Even if the customer can’t get the email up, we will still put it in under special circumstances — if they are buying a decent amount of stuff, are a regular customer, etc.)
Manager: “Okay, that’s fine. Can you pull up the coupon on your phone? I need to see the coupon to be able to put it in.”
Customer: *raising her voice* “WELL, I can try but I don’t know if it’ll work. You need to give me a discount because I spend a lot of money here, and this is unacceptable!”
Manager: *I can tell she is getting agitated* “All right, well, just try to pull that up, because we cannot give discounts without actually seeing the coupon in some form.”
Customer: “Well, I spend a lot of money here!”
(She clicks around on her phone for a minute or two and is able to bring the coupon up, and my manager puts it in and the customer finally pays and leaves.)
Manager: “You know, it’s a good thing she had her coupon, because I wasn’t going to give her the discount if she didn’t. She could have flipped out all she wanted, but I’ll be d***ed if I’m going to reward her s***ty behavior. Oh, and as for spending a lot of money here, she comes in maybe once a month…”
Dược sĩ tên tiếng anh là pharmacist , chỉ những người làm việc trong ngành Dược phẩm, lĩnh vực Y học; trực tiếp kê đơn thuốc, hướng dẫn cách dùng thuốc và theo dơi kết quả của việc sử dụng thuốc của bệnh nhân. Họ cũng phối hợp với bác sĩ hoặc các nhân viên Y tế khác trong quá tŕnh khám, điều trị cho người bệnh.
Dược sĩ làm những công việc ǵ?
Mở đầu là trả lời cho câu hỏi “Dược sĩ là ǵ?”, tiếp đến là bàn về công việc của một Dược sĩ. Việc làm của Dược sĩ rất đa dạng, có thể làm tại các cơ sở khám chữa bệnh, ngành sản xuất Dược phẩm,…
Tại cơ sở Y tế: Dược sĩ có nhiệm vụ giới thiệu, cung cấp đầy đủ những thông tin về thuốc cho bác sĩ đồng thời tham gia vào các chương tŕnh giáo dục sức khỏe cho con người trên địa bàn ḿnh phụ trách. Họ là chuyên gia về tư vấn thuốc, có quyền quyết định việc dùng thuốc trong những trường hợp đặc biệt.
Trong ngành sx Dược: có thể làm ở mảng cung ứng thuốc, kiểm nghiệm thuốc đảm bảo chất lượng, kịp thời phát hiện những loại thuốc giả, thuốc không rơ nguồn gốc xuất xứ, nghiên cứu, bào chế thuốc mới,…
Dược sĩ làm ǵ
Giải thích khái niệm Dược sĩ
Bên cạnh đó, Dược sĩ đủ tŕnh độ và kinh nghiệm có thể mở nhà thuốc để kinh doanh riêng. Đây là hướng đi của nhiều người trẻ. Tuy nhiên, cần biết điều kiện để mở nhà thuốc cũng như học hỏi những chiến lược để hoạt động kinh doanh đạt hiệu quả cao.
Ngoài ra, nếu yêu thích và có kỹ năng sư phạm tốt, Dược sĩ có thể tham gia giảng dạy chuyên ngành tại các trường ĐH, trường Cao đẳng Y Dược.
Cấp bằng chứng chỉ hành nghề Dược như thế nào?
Bằng cấp
Ở Mỹ, nếu muốn có bằng Dược sĩ, sinh viên phải học thêm 4 năm sau khi đă có bằng ĐH. C̣n ở nước ta, chương tŕnh đào tạo Dược sĩ hệ chính quy là 5 năm, nếu đă có bằng trung cấp Dược th́ mất 4 năm và nếu đă có bằng Cao đẳng Dược th́ mất 2, 6 năm và 2 năm đối với hệ văn bằng 2 ( nghĩa là những người đă có bằng Đại học các ngành bác sĩ đa khoa, sinh hóa của các trường ĐH có đầu vào ngang nhau; họ có nhu cầu học tiếp để lấy bằng Dược sĩ đại học. Như vậy, thời gian để sinh viên Việt Nam trở thành Dược sĩ ngắn hơn ở Mỹ. Thêm một lợi thế nữa, nếu như ở Mỹ chỉ nhận đào tạo những sinh viên đă có bằng tốt nghiệp Đại học th́ ở Việt Nam c̣n có thêm hệ liên thông, văn bằng 2 tạo điều kiện thuận lợi cho những thí sinh không đủ năng lực để đỗ thẳng vào hệ chính quy.
pharmacy là ǵ
Pharmacy là ǵ?
Chứng chỉ thực hành nghề Dược
Sau khi có bằng Dược sĩ đại học, phải có thêm 5 năm làm việc đúng chuyên môn hoặc 2 năm nếu công tác ở vùng sâu vùng xa th́ có thể làm thủ tục xin cấp giấy phép. Chứng chỉ này không phải gia hạn mà sử dụng măi măi và có giá trị sử dụng rộng răi trên toàn quốc.
Những tố chất cần có của một người làm nghề Dược sĩ
Cứ tưởng làm nghề Dược rất nhẹ nhàng, chỉ cần lấy thuốc rồi đưa và hướng dẫn cho bệnh nhân là xong nhưng quả thực công việc thực sự không đơn giản chút nào. Sinh mạng con người là vô giá, Dược sĩ phải hết sức tỉ mỉ trong từng thao tác từ quan sát, thu thập thông tin từ người bệnh, cắt thuốc, hướng dẫn cho đến việc theo dơi hiệu quả dùng thuốc của bệnh nhân. Để hoàn thành tốt công việc của ḿnh, Dược sĩ cần có:
Chuyên môn giỏi
Người làm nghề chắc chắn phải am hiểu những kiến thức sâu về lĩnh vực đó. Cắt thuốc đúng bệnh, đúng liều giúp người bệnh nhanh khỏi. Điều này vừa có lợi cho bệnh nhân vừa tạo được niềm tin và tiếng vang trong ḷng nhân dân.
Tỉ mỉ
Cẩn thận không bao giờ thừa với bất cứ ngành nghề ǵ. Với nghề Dược, bên cạnh giỏi chuyên môn, Dược sĩ phải chú trọng đến những chi tiết nhỏ nhặt của người bệnh, trong việc kê đơn, nhất là hướng dẫn cụ thể và theo dơi sát sao trong những trường hợp bệnh nhân dùng nhiều loại thuốc cùng một lúc.
Dược sĩ tiếng anh là ǵ?
Dược sĩ tiếng anh là ǵ?
Tinh thần cầu tiến
Dược sĩ làm việc phải xuất phát từ trái tim và không ngừng có ư chí muốn vươn lên. Vươn lên ở đây không phải là để đạt được quyền cao chức trọng ǵ mà là để hoàn thiện ḿnh về kiến thức và kỹ năng. Những năm đầu mới ra trường chắc chắn có nhiều khó khăn, lương có thể chưa cao nhưng không v́ thế mà từ bỏ. Cứ chăm chỉ, cố gắng, hy sinh nhiều th́ sẽ được đền đáp xứng đáng.
Nếu có tŕnh độ tiếng anh tốt, bạn sẽ có nhiều cơ hội để sang nước ngoài hoặc làm việc trong các tập đoàn quốc tế với thu nhập và chế độ đăi ngộ cực ḱ hấp dẫn. Ngoài mức lương nhiều người mơ ước, bạn sẽ được tiếp xúc với nhiều nền văn hóa của các nước khác trên thế giới. Cải thiện tŕnh độ tiếng anh nói chung, tiếng anh ngành Dược nói riêng là điều phải thực hiện càng sớm càng tốt để không bị tụt hậu trong thời đại hội nhập toàn cầu.
Thái độ nhiệt t́nh
Phục vụ bệnh nhân ân cần, quan tâm là phẩm chất đạo đức tốt mà người Dược sĩ cần rèn luyện. Người mắc bệnh bao giờ cũng có trạng thái lo lắng, sợ hăi, người kê đơn phải lắng nghe, thấu hiểu, nở nụ cười thân thiện, trấn an họ bằng những câu nói giảm nói tránh về t́nh trạng bệnh. Hăy đặt ḿnh là người trong cuộc để đừng bao giờ cau có hay tỏ thái độ khó chịu với những người ốm đau. Giữ cho tinh thần bệnh nhân thoải mái cũng là “liều thuốc bổ” giúp họ nhanh chóng b́nh phục.
Tóm lại, Dược sĩ là những người hoạt trong lĩnh vực thuốc thang (gồm sản xuất và tiêu thụ thuốc), có vai tṛ quyết định đến sức khỏe của con người. Nhiệm vụ của họ là làm thế nào để tư vấn thuốc, đúng liều, hướng dẫn dùng đúng cách để rút ngắn thời gian điều trị bệnh. Công việc của họ nh́n chung ổn định, không phải đi sớm về muộn, không phải trực ca kíp như các bác sĩ, hay Điều dưỡng Viên,…Đó cũng là lư do mà đàn ông thường ao ước lấy được vợ Dược sĩ; thí sinh “chen chân” vào ngành Dược.
Jerk, Pharmacy, Strangers, USA | Friendly | August 19, 2018
(I have just left the doctor’s office and walked to the pharmacy to wait for a prescription to be sent over. The young girl at the register is on the phone, so I wait for her to acknowledge me.)
Cashier: “I’ll be right with you.”
Me: “Okay, thank you.”
(A few minutes pass.)
Cashier: “Okay, picking up?”
Me: “Yes, it was just sent over from [Doctor]. Last name, [Last name]. Born [birthday].”
Cashier: “Hmm, doesn’t look like it’s here yet. You can have a seat and wait, if you’d like.”
Me: “I’ll do that. Thank you.”
(I take a seat and begin scrolling through Facebook while I wait. The phone rings again. A woman comes in and goes right to the register.)
Cashier: “I’ll be right with you, ma’am.”
Woman: “I just left [Doctor], and she sent a medicine order over for me.”
Cashier: *nods, covers phone receiver* “Just a moment.”
Woman: “It’s under [Woman].”
Cashier: *nods, holds up one finger* “As soon as I’m done on the phone, ma’am.”
Woman: “It should be ready.”
Cashier: *nods*
Woman: “Ugh.” *turns to me* “Can you believe this service?”
Me: “I can.”
Woman: “What?”
Me: “Well, she’s clearly busy, and you were told many times that she would be with you after her phone call.”
Woman: “Why don’t you mind your own business?”
Me: “You asked.”
Woman: “The youth of today are so disrespectful! If you were my daughter, I’d have you over my knee for talking to me like that!”
Me: “Guess I’m lucky you’re irrelevant.”
Woman: “How dare you?!”
(I return to my Facebook browsing. The woman sits directly beside me, continuing her rant about disrespectful youth and poor customer service. The cashier hangs up and takes the woman’s information. Of course, it isn’t ready. She resumes her rant, pacing in front of the register.)
Cashier: “[My Name], your order is ready.”
Woman: “Where is mine?”
Cashier: “I’ll let you know as soon as yours is ready.”
Woman: “I’ve half a mind to take my business elsewhere!”
Me: “Don’t use it all in one place.”
Cashier: *trying to keep a straight face* “No copay, [My Name]. Have a good day
Australia, Awesome Customers, Health & Body, Melbourne, Pharmacy, Victoria | Right | August 14, 2018
(I’m working the front register at a large pharmacy when a woman comes up from the pharmacist’s desk with her items. She looks like a zombie with bleary, watering eyes and a red nose. I try to speak gently.)
Me: “Hello there.”
Customer: *clearly super congested* “Ngehh.”
(She dumps painkillers, nasal decongestants, cough medicine, and an inhaler on the counter, and then sniffles and gives me a glum look.)
Me: “Not feeling well today? I’m sorry.”
Customer: “Mrrr..”
Me: “Hopefully some of these will help you feel better!”
Customer: *coughs and whimpers*
(She pays, and then picks up and cuddles the bag of medicine.)
Customer: *sniffle* “Egh.” *sniffle* “Ehh… thangks. Have a dice day.”
Coworker: *to me* “Wow. So, her manners were the only thing not broken? What a nice change.”
Crazy Requests, Money, Pennsylvania, Pharmacy, Pittsburgh, USA | Right | August 14, 2018
(I am working a morning shift behind my register when a disheveled man walks in and approaches the counter. He mumbles and slurs his words together when he talks, making him very difficult to understand.)
Customer: “I need a—” *incomprehensible*
Me: “Sorry, what was that?”
Customer: “I said I need a dollar!”
Me: *thinking he needs to exchange some bills or coins* “Okay, what do you have on you? And how would you like that?”
Customer: “Nooo, I need a dollar.”
Me: *now thinking he might need cash back* “Okay, you just have you buy something small, like a pack of gum or something. I can’t give out money directly from the register.”
Customer: *growing more frustrated* “NO! You see, I have four dollars. And I need five dollars. So, I need a dollar.”
Me: “Sir, I can’t just give out money from the register.”
Customer: *stares at me with a mixture of anger and confusion*
Me: “I can give you cash back or exchange money, but I can’t just give you a dollar. I’m sorry.”
Customer: “Why not?”
Me: “I can’t give you money out of my register.”
Customer: *stares at me again and finally leaves*
(I’m not sure why that dollar was so important, or why it’s so hard to understand that stores don’t just give money out to people who ask.)
Extra Stupid, Jerk, Non-Dialogue, Pharmacy, USA, Vermont | Working | August 13, 2018
I work in a pharmacy and we have the store divided into sections: Front Store and Pharmacy. When you give us a call, the prompts will tell you to press one number to talk to Pharmacy, and to press another number for general store questions.
I have just finished helping a customer find an item, and my coworker is on break, which means that I’m all alone up front, and that’s when I get a line of customers and the phone starts ringing.
I pick up the phone while one customer is paying and ask if it’s all right if I put them on hold for a moment. The customer yells, “No, you cannot! I’ve been waiting twenty minutes for my prescription and that is unacceptable!”
The woman tries to keep ranting at me, but I firmly interrupt her to tell her that she’s called the front part of the store and that I’ll have to transfer her to the Pharmacy.
Later, I catch one of the Pharmacy techs and apologize for sending the irate customer their way. The tech looks at me and laughs, and tells me that the woman on the phone wasn’t even in our system, and that her friend who dropped off her prescription dropped it off at another pharmacy altogether.
So, not only did that woman reach the wrong part of the store, but also she didn’t even get the right store!
Jerk, Minnesota, Pharmacy, USA | Healthy | August 9, 2018
(It’s Memorial Day, and my pharmacy is one of the few within a 20-mile radius that is open. My coworker is on break and I am managing the front of the pharmacy.)
Me: “Hi, sir, how I can help you today?”
Customer: “I’m here to pick up two prescriptions for [Customer].”
Me: “All right, sir, it looks like I have one prescription ready for you, but the other prescription — your [Prescription] — we’re still waiting to hear back from your doctor for more refills.”
Customer: “WHAT DO YOU MEAN, THEY’RE NOT DONE?!”
Me: “There is one prescription done and ready for you to pick up, sir. The other prescription you requested, your [Prescription], isn’t, because we haven’t heard back from your doctor yet.”
Customer: “I HATE THIS PLACE! YOU GUYS NEVER HAVE ANYTHING DONE! I BROUGHT TWO PRESCRIPTIONS IN ON FRIDAY, AND YOU’RE TELLING ME THEY’RE STILL NOT DONE?!”
Me: “Sir, I have one prescription ready for you right now.” *pause* “The other one is still waiting on your doctor for approval, and since it’s Memorial Day, we may not hear back from your doctor until tomorrow.”
Customer: “You guys are horrible! You never have anything done for me! I hate it here!” *walks off*
(After he walked away, I looked back at the screen to see when he brought in the prescriptions. And turns out, he brought them in yesterday, not Friday. But either way, we still had one he could have taken home with him.)
Crazy Requests, New York, Pharmacy, Staten Island, USA | Right | August 2, 2018
(A customer comes up through my pharmacy drive-thru and hands me a script for Oxycontin, 30mg, which we do not carry.)
Customer: “I’d like to fill this script here.”
Me: “I’m sorry, sir, but we don’t carry this particular medication.”
Customer: “But I want it.”
Me: “We don’t carry this, though. There’s a pharmacy a few blocks from here that does carry this; have you tried filling there?”
Customer: “I don’t want to fill it there. I want it here. You know what? I’m not going to argue with you morons. I’ll come back in an hour to pick it up.”
(I have had no chance to verify any information for this patient — no date of birth, no phone number. The patient comes back in about twenty minutes
Customer: “Is it ready yet?”
Me: “No, and we don’t carry this medication.”
Customer: “But I want it now! You had a whole hour to figure it out! Let me speak to your manager!”
(I bring my manager over, and she tells him the exact same thing.)
Customer: “Oh, really? I didn’t know that. Maybe your employee should have told me that before wasting my time.”
No Spoonful Of Sugar Is Helping This Medicine Go Down
Bad Behavior, Florida, Jerk, Patients, Pharmacy, USA |
Healthy | July 31, 2018
(When you come to pick up a prescription, I have to make sure it’s going to the right person or I get written up and, if I get written up enough times, lose my job. This particular pharmacy asks that we verify the address on file, but if they don’t know it, I’ll usually take some other manner of verification if necessary. It’s late, and there’s an hour and a half left to go of a seven-hour day, and all I want to do is go home, so I admit I’m a bit tired. A guy comes up who couldn’t be more than 22, I’d guess, and I smile and go to the register, asking him who he’s picking up for.)
Guy: “My girlfriend.”
Me: “Okay. What’s her name?”
Guy: “[First Name].”
(I need a last name in particular to search, and unfortunately most of the younger crowd usually never give their last name unless prompted. I have no idea why.)
Me: “What’s her last name?”
Guy: “[Last Name].”
(I go over to get it, which doesn’t take long, and return.)
Me: “And what’s her address, please?”
(He gives me this look like I’ve told him that the sky is green or that he’s standing on his head.)
Guy: “I’ve picked up before and they’ve never, ever asked me for her address before.”
(Then he clearly hasn’t picked up for her before at this pharmacy, because we always ask for the address. I say it so often that even when I’m doing things that don’t require it, I sometimes end up saying the words. Sometimes I end up asking them their address before I ask their name, before I can stop myself.)
Me: “Um… We always ask for the address.”
Guy: “No one has ever asked me before!”
Me: “Well, sometimes if you don’t know it, we’ll try another way to verify. Do you know it?”
Guy: “No!”
Me: “Okay, what’s her date of birth?”
(That, he knows. He tells that to me and I’m assured that I have the right person. A new law was passed in July that on certain types and classes of medicines, I now have to ask for a form of ID and enter it into the computer. What he’s picking up falls into that class.)
Me: “I need to see your ID, please.”
Guy: “Why?”
Me: “It’s the law as of the first of July. I have to have an ID.”
Guy: “Does that mean I have to get hers from the car?”
Me: “No, I need yours, since you’re picking it up.”
Guy: “But… does that mean I have to get hers?”
Me: “Um… No. I need yours.”
Guy: “I don’t have mine.”
Me: “Then she has to come in and pick it up.”
Guy: “Why can’t I just go get hers and give it to you?”
(Now I can understand his hesitancy. There’s a big storm that has been going on all day, but neither weather nor annoying teenagers are going to make me break the law.)
Me: “Because it’s her license. Whatever license I have has to be for the person picking up. It’s the law.”
(We go back and forth about this for another minute, to the point that my pharmacist has to come over and back me up, telling him that we have to follow all rules and regulations, and if it’s her license, it has be her. He finally goes out to get her and comes back in. I think this is a wonderful opportunity to do my job right now that she’s here.)
Me: “What’s your address?”
Girl: *throws her ID on the counter* “On file.”
Me: *blink*
(I’ve never had a customer refuse to give their address. Sometimes they’ll pretend to give me a hard time or forget some of the numbers, but I’ve never had someone give me a smart a** remark about it being “on file,” because most have the intelligence to realize that there’s a reason I’m asking for it and it’s most certainly not to hear myself talk. I want to keep my job.)
Me: “I’m sorry; we ask that for verification. If you don’t know yo—”
Girl: *interrupts snottily* “I know my address. It’s [address].”
(She picked up her license from the counter and proceeded to throw it again. I decided I’d had enough of dealing with the twat that was clearly just too lazy to come in and sent her boyfriend in for her, since I could see no legitimate reason for her not to come in besides the rain. And part of me wanted a little bit of revenge for these people half my age giving me a hard time, so I took my time, every bit of it that I could, prolonging the transaction just because they were antsy. As they left, she shot me a glare, snatched up her prescription, and then went to the industrial scale nearby that people use to measure weight and proceeded to jump up and down on it once or twice before leaving
Canada, Employees, Grocery Store, Jerk, Ontario, Pets & Animals, Pharmacy, Revolting | Working | July 31, 2018
(I’m at common, nationwide pharmacy and grocery store when I see a woman walking a small dog down one of the aisles. While the woman is distracted, I watch the dog pee on a shelf filled with cereal boxes. The woman never seems to notice, so as I am heading to the cash, anyway, I decide to tell the cashiers about the dog. There are two cashiers and a supervisor at the front when I get up there.)
Me: “Hi, do you guys know you have a lady in here walking around with a dog?”
Supervisor: “Yeah, it’s fine.”
Me: “Really? So, I can bring my dog in with me next time?”
(Pointing at my dog sitting outside the glass window watching for me.)
Supervisor: “Ah, no. She’s just a friend, so it’s okay.”
Me: “Not really. Your company policy says no dogs except service dogs, so I should be allowed to bring my dog in if that woman can; it’s clearly not a service dog.”
Supervisor: “No, but it’s a really good dog! So, it’s okay for her, but uh, your dog can’t come in. “
(I see nothing wrong with dogs in stores as long as the owners are responsible, clean up if there’s an accident, and carefully watch them. I also have this view of parents with kids. My dog loves her pet store and hardware store walking trips, but this attitude annoyed me. Guess what I didn’t tell them?)
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