During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
School Is Not Much Of An Improvement Over Hospital
Bizarre, Canada, Hospital, Patients | Healthy | February 1, 2019
(I’m a nurse in a smallish community hospital. A number of our patients are awaiting placement in long-term care and aren’t acutely ill. However, because they’re living in a germy hospital, they’re inclined to pick up bugs, and older folks with cognitive decline can get intensely confused with any sort of infection. One morning, one of our longtime patients, an older, bedridden lady, starts telling us all that she’s on a couch in a schoolhouse in a completely different small town and she needs to get back to the hospital. She laughs at us when we try to explain that she’s already in the hospital, and has a shouting match with her husband when he comes in and tries, as well. Later in the day, I’m doing some charting at the nursing station and answer a phone call
Me: “[Floor], [My Name] speaking.”
Patient: “Oh, hi. I’m just calling to let you know that I’m not there today; I’m at the school in [Town].”
Me: “[Patient], you are here today. I saw you this morning. I helped with your bath.”
Patient: “No, I’m not. I’m in [town], but I thought I should call in case [Husband] is looking for me.”
Me: “[Patient], your husband was in this morning. To the hospital. Where you are. In room [number]. Look. I’ll walk down the hall to your room.”
Patient: *laughs* “Okay, you do that; I won’t be there, though.”
(I walk down the hall, while talking to the patient on the cordless extension, and into her room. She sees me and continues talking over the phone to me.)
Patient: “Oh, a girl’s here now!”
Me: *hangs up* “[Patient], that’s me; you were just talking to me.”
Patient: *keeps talking into the phone* “See, I’m in [Town] and I need to get back to the hospital!”
(I gave up; she would not be reoriented. Later, I answered a call from our switchboard, who patched through 911. The patient had called them to ask to be returned to the hospital. I had to go back to her room to talk to the 911 dispatch on her phone and cancel the request. Then I disconnected her phone. This patient is recovered and quite lucid once more.)
England, Extra Stupid, Hospital, Lazy/Unhelpful, London, Non-Dialogue, UK | Healthy | February 1, 2019
I go to see my dad one day while my mum is away on a trip, to keep him company and to help him get some stuff done. One of the things he wants to do is add new waterproofing strips to the top of his workshop. We set up the ladder and I go up while he cuts some blocks. Rather foolishly, we didn’t do anything resembling good practice while setting up the ladder, a fact that comes back to bite me when I try to climb down it and it slips out from under me. I fall and luckily I land feet-first, but then I tip forward, and this time I land head-first on the patio.
I scream and my dad rushes out. A quick damage assessment has a lot of blood streaming from my head and a small puddle of it on the floor. I should note at this point that my dad and I are absolutely terrible for seeking medical attention. The last time my dad was in hospital he had managed to nearly slice his thumb off, and I, likewise, had not gone to hospital since I was eight. But given the amount of blood, we decide a trip to the hospital might be a good idea.
Since we are close to the hospital, we decide it would be faster and easier to just drive me in. With a towel soaking the blood up, we drive to the hospital and I walk in. It’s worth noting that despite the fact I’m walking, my t-shirt is covered in blood. The towel at my head it quite wet with it, too; anyone with some sense should probably figure I’m an urgent case. The staff who assign severity of cases, however, take a different view on things. First, I have to sit for five minutes, and then I meet with someone to fill out my details before being sent down a hallway to another waiting room. After around five minutes here, the blood loss and shock is getting to me and I literally pass out onto the floor.
According to my dad, I am suddenly swarmed with nurses and doctors, my blood pressure and vitals are taken, and I am shoved onto a bed with a compress applied to my head. At first, however, there is some confusion as to who I am. It turns out the admitting nurse decided my case wasn’t that serious, “because he was walking,” and had listed me as discharged.
I am given a head CT and kept in for six hours of observation, diagnosed with a mild concussion and a large cut to the side of my head, which fortunately closes without the need for stitches. My dad thinks it is hilarious later when a sign on our way out reads, “Would you recommend [Hospital] to a friend?” With the way they handled my case…
Extra Stupid, Food & Drink, home, Madison, Patients, Roommates, USA | Healthy | January 31, 2019
(My flatmate has been seeing a doctor for heart palpitations and has had to do a number of things to troubleshoot it, including wearing a portable heart monitor. One evening we are hanging out in the kitchen.)
Me: “Didn’t the cardiologist say you have to cut down on caffeine?”
Flatmate: “Yeah, so I stopped drinking coffee.”
Me: “How many cups of black tea have you had today already, though?”
She Has To Live Somewhere Else, But At Least She Will Be Living
Adelaide, Australia, Bad Behavior, Medical Office, Parents/Guardians, South Australia | Healthy Related | January 30, 2019
(I’m sitting in a doctor’s office waiting room with my five-year-old son for a routine checkup. In Australia, legally, you do not have to have your parents’ consent for doctor visits once you turn 16, at which point you can apply for your own medicare card, as well. A young girl around 16 or 17 marches through the door and walks up to the receptionist, followed by an older woman who turns out to be her mother. Her mother is WAILING at the top of her lungs, begging her daughter to stop, asking how she could do this to her, etc., in amongst just screaming randomly. Every kid in the practice bolts to their parents and the adults are left to just watch it all unfold.)
Teenage Girl: “Hello. I’m [Teenage Girl] and I’m seventeen and here for my own appointment.”
(Her mother increases her screeching, now sitting firmly in harpy territory.)
Mum: “I AM HER MOTHER AND I DO NOT CONSENT TO THIS.”
(The receptionist, to her credit, simply checks the young girl in, and she goes to sit down and wait. Her mother, still crying and shrieking, follows her and sits between her and another mum with a toddler who looks horrified.)
Mum: *through hiccups and tears* “Make sure you raise him right, but even if you raise him right, he’ll let some big corporation turn him against youuuu!”
(The other mum gets called in for her appointment and makes a hasty getaway, leaving us to listen to the crazy banshee beg and plead and scream at her daughter not to do this. Honestly, at this point, I think the only thing that could cause this reaction would be an abortion, but ohhh, I was wrong. A very perplexed doctor calls the young girl’s name out, and she bolts into the room. Her mother tries to follow but is stopped by the doctor.)
Doctor: “Do you want your mother with you?”
Teenage Girl: “No.”
(This apparently kicks the crazy into overdrive. The mother starts yelling angrily now.)
Mum: “Well, after you get that poison injected into you, you are not coming home and shedding it all over your sisters! You can find somewhere else to live!”
(The mum made an exit and we all realised she was talking about VACCINES. When her daughter emerged from the room she apologised to all of us, and it looked like she’d been crying. A few people offered her tissues and told her she was a brave kid for standing her ground. She had a quiet talk with the receptionist, who called someone, and when I was leaving the receptionist said she’d called the girl’s father for her. Wherever you are, brave girl, I hope you had somewhere to live, and good on you for making the smart choice!)
Cottingham, Doctor/Physician, England, Hospital, Nurses, Silly, UK | Healthy | January 29, 2019
(I have cancer and am at the hospital for a session of chemotherapy. Before I can have the treatment, I have to have blood taken and see the oncologist to make sure that I am healthy enough to take the chemo. A nurse weighs me whilst I am waiting for my consultation, and I am finally called in. The doctor asks how I’m doing, tells me my blood work was fine, and checks my weight with the nurse. She gives him the info, and he drops this gem.)
Oncologist: “Is that weight whilst fully clothed?”
Bad Behavior, California, Dentist, Orange County, USA | Healthy | January 28, 2019
(I’m on Medicaid since I’m working at an unfunded startup and don’t have any income — I got a sizable equity stake to compensate — nor does the company offer any insurance. I haven’t been to the dentist in a couple of years since my previous job’s dental coverage expired, and I’ve finally overcome my laziness to find a new one. There are only a few dentists in the area I have moved to in the interim who take Medicaid; I look them up on Yelp just to get a general idea of people’s experiences, and pick the one that had the best reviews.)
Dentist: “Your front top and bottom teeth are clicking against each other, when the top ones should be in front of the bottoms. This is causing your bottom teeth to be pushed out of alignment and is producing some gum recession.”
(This seems reasonable, and I have noticed that the gums around my front bottom teeth are thinning a bit.)
Dentist: “This is a serious problem that you should address immediately. You should set up an appointment as soon as possible for us to get you on [Name-Brand Clear-Aligner Orthodontic Treatment].”
(Denti-Cal, California’s Medicaid dental coverage, isn’t that comprehensive; I doubt they’ll cover a multi-thousand-dollar orthodontic treatment for an adult, and I don’t have that kind of out-of-pocket money at the moment. Also, while this dentist does apparently do both dentistry and orthodontics, from childhood I’m used to seeing a separate orthodontist.)
Me: “Thanks for letting me know, but I don’t want to do that procedure at this time.”
Dentist: “You need a deep cleaning since it’s been so long since your last cleaning.” *shows me x-rays* “If we just did a regular cleaning, we might not get all of this plaque that’s built up under the gum line. I don’t see any infection, but a long-term plaque buildup could lead to one.”
(This also seems reasonable, since it has been a couple of years, and the last time I went that long between cleanings I also needed a deep cleaning. At the time this takes place Denti-Cal doesn’t cover deep cleanings, so I have to cover the $400 charge out of pocket, but figure that’s my burden for waiting so long. Wanting a second opinion on the tooth-alignment issue, I schedule to see my childhood orthodontist when I’m home seeing my parents a few months later. I haven’t seen him in at least a decade, and there’s no chance of him getting any business from me since he’s on the opposite coast.)
Orthodontist: “Your teeth have shifted a fair amount since we last saw you. No, that clicking isn’t ideal, but the gum issues aren’t that bad and aren’t an immediate concern. You should probably address it in the next few years, but I’d recommend seeing someone who only does orthodontics, not a dentist who does orthodontics on the side.”
(Maybe there’s some professional snobbery involved with that last comment, but I’m more focused on the so-called “immediate issue” not being that much of an emergency, which I had suspected. At the next dentist appointment
Hygienist: “You know, your teeth are rather discolored. I think you should have us do a whitening procedure!”
Me: “My teeth aren’t that bad, and I’m not that concerned about my appearance. Also, in case you weren’t aware, I’m on Denti-Cal, which I’m pretty sure wouldn’t cover that, and which means I don’t really have hundreds or thousands of dollars to spare on a cosmetic procedure. So, no, I won’t be doing that.”
(Ten minutes later
Hygienist: “I really do think you’d look so much better if you got your teeth whitened! We’d do a really good job of it!”
Me: “I already said I both didn’t want to and couldn’t afford that.”
Hygienist: “Okay. Well, the dentist recommends you get a gum irrigation while you’re here, for the infection.”
Me: “What infection?! When I was here last time I was told I didn’t have any, and that I should do a deep cleaning to avoid any notable chance of one.”
Hygienist: “Well, no, you don’t have an infection, but the irrigation would further ensure you don’t get one.”
Me: “I was told last time that a deep cleaning was sufficient, and it seems that it was. I don’t like the insinuation that I have a problem when there’s not actually a problem. If I don’t have an infection, this sounds like an unnecessary procedure, and I’m not paying for it.”
(The hygienist finishes my regular cleaning.)
Hygienist: “Are you sure you don’t want your teeth whitened?”
Me: “No. I do not. Want. My teeth. Whitened. I said that twice already in no uncertain terms. Don’t ask me again.”
(The dentist comes in for the post-cleaning check.)
Dentist: “So, when do you want us to remove your wisdom teeth?”
Me: “Is there something wrong with them?! They came in several years ago, there’s enough room in my jaw for them, and I haven’t had any issues with them to date.”
Dentist: “No, but many of my patients get them removed just to avoid any complications.”
Me: “I’m currently 28. My dad didn’t have his removed until his 50s, and that was in response to some tangible problems he was having. I’m on Denti-Cal, and this probably isn’t covered. I’m not paying that kind of money right now to possibly avoid some problem that may never crop up, or may not crop up for decades. Please stop trying to sell me a bunch of unnecessary procedures, especially when you should know, from my insurance, that I probably don’t have much money to fritter away on things I don’t absolutely need.”
(I am rather annoyed by this whole ordeal, but I make an appointment for six months later since they at least seemed to do a capable job of cleaning my teeth. My usual inertia about switching dentists leads me to not find another one in the interim, so I go back. The cleaning is shorter than usual, possibly since I’ve started using a water flosser in addition to brushing.)
Dentist: “You know, that under-bite hasn’t gotten any better. You should really get [Clear Orthodontics Product].”
Me: “I’m still on Denti-Cal. It’s still not covered as far as I know, and I’m still not in a position to afford that. If and when I do decide to fix the problem, I will see a full-time orthodontist.”
Dentist: “All right, then. Next time you come in, you should do a deep cleaning, because I see some noticeable plaque buildup under your gums.”
Me: “I’ve been using a water flosser for several months now. You showed me the x-rays you took before the cleaning and there were maybe two tiny spots of plaque under all of my teeth put together. While Denti-Cal now covers deep cleanings, I’m not going to do that when there’s absolutely no reason to. I’m sick and tired of being pressured and cajoled into all manner of questionably necessary, or flat-out unnecessary, procedures. No other dentist I’ve ever been to has ever behaved like this. I’m not coming back.”
(I actually didn’t come back this time, and when they called me six months later to remind me of my next appointment, I told them again that I was never setting foot in their door.)
England, Hospital, London, Patients, Silly, UK | Healthy | January 25, 2019
(This happened a few years back. Two of my teeth had cracked and gone completely rotten and required removal. I was put under anesthetic and had the operation. Just after I woke up…)
Me: *pokes holes in mouth* “What… What? Where’re my teeth?”
Nurse: “You just had an operation to remove them.”
Me: *pokes mouth* “What? No… No, I didn’t. I was shopping… Yeah…”
(A bit of a pause. To check my jaw, she makes me bite a bit of cotton.)
Me: “I want my teeth back, please.”
Nurse: “Don’t worry; we have them in a little packet.”
Me: “No… No! I WANT YOU TO PUT MY TEETH BACK!”
Nurse: “I’m afraid that’s impossible. They’re all broken.”
Me: “PUT THEM BACK!” *sits up, throws the cotton at the wall, and then starts crying for no particular reason* “They were killed too soon!”
Nurse: “Don’t worry; they went out bravely.”
Me: “Yeah… The funeral will be so sad… They were so brave! Rest in shade… No… peas… peace!”
(I look at the nurse.)
Me: “Your eyes… Why are they blue? How does it work? They are very blue. Did anyone ever say your eyes are blue? Why are they blue?”
(I don’t remember any of this, but my dad was there and told me the whole thing once the anesthetic wore off. I felt so mortified!)
Extra Stupid, Jerk, Patients, Pharmacy, UK | Healthy Right | January 24, 2019
Customer: “I need something for allergies.”
(I show him the selection and he chooses.)
Me: “Are you on any other medication?”
Customer: “None of your business. Give me my tablets.”
Me: “I’m not allowed to sell them to you if there is a chance they could interact with something you are already taking.”
Customer: “Well, f*** you!” *storms off*
Colleague: “You would think he would be wiser after the last time.”
Me: “What happened?”
Colleague: “Our last pharmacist gave in and sold them. He took them while shopping and crashed his car the second he left the car park. He was taking codeine and had a bad reaction.”
Assisted Living, Germany, Golden Years, Patients, Rude & Risque | Healthy Right | January 22, 2019
(I work in a home for the elderly. I have to help an elderly woman to change seats because her left arm and leg are paralyzed. She can stand as long as she holds on to somebody. While I’m transferring her into her wheelchair, she holds onto my neck and by doing so she chokes me. Getting out of breath, I quickly set her into her wheelchair. After catching my breath I talk to her.)
Me: “Miss [Woman], you were choking me.”
Woman: “Oh, sorry. I’ll leave that to your girlfriend.”
(After that I had to catch my breath again from laughing too much
Crazy Requests, Extra Stupid, USA, Utah, Vet | Healthy Right | January 20, 2019
(I’m a receptionist for a busy veterinarian office. We have a strict policy of not giving medical advice over the phone for the protection of the patients, as I am not a medical professional; I am a receptionist with zero medical training. A frantic woman calls.)
Caller: “What’s going to happen to me? I used my dog’s toothbrush!”
Me: “I don’t believe anything should happen to you, but if you’re worried, you should call your own doctor for advice.”
Caller: “But don’t you know?! You know about dogs; you should know what will happen to me!”
(Both my other phone lines are now ringing.)
Me: “I cannot give medical advice over the phone. Also, we are a veterinarian. If you need medical advice for people, you need to speak to a human doctor.”
Caller: “But don’t you know? You know about dogs.”
Me: *repeating myself* “I really cannot give medical advice for pets or humans. If you are worried, call your own doctor. Now, I need to answer some other calls.”
Caller: “Okay. I just don’t understand why you can’t tell me what will happen to me.”
(I had to hang up on the woman because she wouldn’t stop whining about it.)
Colorado, Health & Body, Medical Office, USA | Healthy | January 19, 2019
(I am a larger woman, between a size 12-14. I have PCOS which means it can be very hard for me to lose weight. I also exercise four to six days a week (what can I say? I have an endorphin addiction) and eat fairly healthy. I’m just fat, and the weight doesn’t come off unless I absolutely starve myself. Unfortunately, a lot of people don’t believe this, some of which are in the medical industry. Fortunately, my doctor is more than happy with my health. At the beginning of my annual physical, I notice she has gotten a new nurse. The new nurse enters the room, sees me, and stops dead in her tracks. She looks at the file she has with my blood work, and she looks at me. Back to the blood work, back to me.)
Nurse: “Are you [My Name]?”
Me: “Yes.”
(She frowns and excuses herself. Unfortunately for her, she doesn’t close the door all the way, so I can hear her talking to my doctor in the hall. She is telling the doctor she thinks my blood work has gotten mixed up because there is no way I can have the stats I have! My doctor corrects her saying I have a largely healthy body, but all the organs in my lower abdomen hate me. And that was how her nurse learned that fat people sometimes aren’t fat for lack of trying, and that sometimes our stats are just fine, thank you
Doesn’t Need A Bank Or A Post Office But A Hospital
Bad Behavior, Bank, Bizarre, England, Health & Body, Patients, UK | Healthy Right | January 19, 2019
(I have been helping a patron set up a direct debit.)
Me: “And is there anything else I can help you with today?”
Patron: “Yes, can I have a packet of first-class stamps?”
Me: “Oh, I’m afraid we don’t offer stamps, but there is a post office just down the road. Just head right as you step outside.”
(Her head does this awkward jerk and she looks around in confusion.)
Patron: “This isn’t a post office?”
Me: “No, it’s a bank.”
(She looks furious, but before she can say anything else, she collapses on the floor. I’m the closest first-aider so I go into action. The door security guard calls 999. It looks like she’s having an epileptic fit, so I try my best to work with my training. I check her handbag for an identity card, but can’t find one. The guard walks over and tells me EMTs are coming just as our manager answers the phone. He looks so confused, but he addresses us.)
Manager: “What’s her name?”
Me: “What? How is that relevant?”
Manager: “I’ve got one of the paramedics on the phone. She’s asking.”
Me: *confused* “[Patron].”
Manager: “It’s [Patron]…” *to me* “She says to put a cushion under her head and check her handbag.”
Me: “Already done. I couldn’t find anything. I don’t know if she’s epileptic.”
(He tells the paramedic.)
Manager: “Was there anything drug-related in the bag? Pills? She’s asking for a colour.”
(I grab the bag and check. There is a small, clear bag in one of the side pockets. I don’t touch it but I can see small, round tablets.)
Me: “They’re pink.”
Manager: “Pin– Oh, they’re already here.”
(Literally as he says this, the EMTs burst through the door, with the woman my manager was speaking to hanging up.)
EMT: “Sorry, once we knew it was [Patron], we knew we had to hurry.”
(I surrender her to the EMTs. After a few minutes and an IV, she comes around. She is laughing and quite jolly with them as they take her away on a gurney.)
EMT: “Thanks for the help. I’ll just need to ask some questions.”
Me: “Sure, but how did you know it was her?”
EMT: “Sweetie, I’ve lost count of the number of times we’ve been called out for her. Now we just take it as standard to call ahead when we’re told it’s a middle-aged woman.”
(I really have to commend them. I can’t imagine having to deal with the same woman time and time again as she slowly destroys herself.)
Just Kill Two Livers With One Drink And Make It An Espresso Martini
California, Extra Stupid, Health & Body, Medical Office, Patients, Sacramento, USA | Healthy Right | January 18, 2019
(I’m assisting our cardiologist today, rooming patients and doing EKGs and such. One patient comes in with a complaint of palpitations. I do an EKG on him which comes out normal, but there’s something off about this guy — he’s practically bouncing off the walls with nervous energy. The cardiologist goes in to see him and I move on to other patients. About half an hour later, they both come out and the patient leaves. The doctor comes over to me with a look of disbelief.)
Doctor: “That guy drinks eighty ounces of coffee a day. Eighty. Eight-zero.”
Me: “Holy cow. No wonder he was jitterier than a junebug.”
Doctor: “And he says he drinks three liters of vodka a week!”
Me: “Oh, my gosh. His poor liver.”
Doctor: “So, obviously, I told him he needs to stop doing that. And you know what he said? He doesn’t want to stop, and he’d rather just take medication for the palpitations!”
Doctor, Medical Office, South Africa | Healthy | January 18, 2019
(Over the festive season, I had become quite ill for a period of about three-four weeks. I visited my doctor, received medication, and got better; then my partner became ill and I became ill AGAIN three days later and had to go back to my doctor. I visited two different doctors working in the same center. Unfortunately, my visits with them have left me a bit… surprised. On my first visit, my doctor is very young, seems a bit spacey, and is new to this practice. My medical aid receipts show her visits are charged at less than half the rate of your standard doctor’s visit, so I am a bit wary. My previous doctor was INCREDIBLE, but had just emigrated overseas, and this is her new replacement that I was referred to.)
Doctor: “So, what seems to be the problem today?”
Me: “I have [symptoms], but I’m most worried about my cough. I’m coughing to the point that I’m crumpled on the floor, until I can’t breathe, and I’m basically just vomiting air.” *I indicate to my ribs* “It’s so bad that my ribs feel bruised from coughing so hard.”
Doctor: “Hmm… All right, I’m going to prescribe you some antibiotics, and some of this [gastro medicine] for your stomach problem.”
Me: “Wait, what? What stomach problem?”
Doctor: “You pointed to your stomach and said it hurts, so I’m giving you [gastro medicine]!”
Me: “I said my ribs are bruised… from the coughing? My stomach is perfectly fine, but I’m really worried about this cough. It doesn’t feel normal.”
Doctor: “Oh… okay, then. You don’t need this. Instead, I’ll give you this.”
(He highlights the cheapest and most generic brand of cough syrup on the market, that I’ve already finished two of in the days leading up to my visit. The next doctor’s visit is almost two weeks later, with a different doctor in the same center. I’ve bought myself generic over-the-counter cough medicine up until I could visit the doctor again. I wait over half an hour for my appointment, by which time their offices should be closed, before I’m called in. At this stage, my cough has returned, and I have hurt my wrist, as it hurts when I put pressure on it.)
Me: *explains all my symptoms again* “—and I appear to have hurt my wrist. It hurts when I apply pressure; I’m worried it might be sprained.”
Doctor #2 : “Well, that’s simple. Just don’t apply pressure to it, then!”
Me: “All right? And for my cough? It’s really getting worse, and none of my medicine seems to work.”
Doctor #2 : *puts a bottle of a smaller version of the cheapest generic cough medicine on the counter* “You can take this.”
Me: “Um… I’ve had basically four bottles of this in the last three weeks, and it hasn’t worked. I even have a bottle of this in my bag still. Do you not have anything more specialized, for a deep cough like this? My throat is now raw, I still struggle to breathe because it hurts, and my rib area is still bruised.”
Doctor #2 : *huge smile* “Nope! It’s just for symptomatic relief, anyway. This will be fine!”
(I’m still sick, my wrist is still injured, and I’m moving on to my fifth bottle of cough syrup. I’m planning on finding a new doctor soon. For those concerned, the cough syrup is very generic, suitable for toddlers, with no codeine or DXM in it.)
Extra Stupid, Medical Office, USA | Healthy Right | January 17, 2019
(I am a receptionist for a medical clinic primarily dealing with elderly patients, meaning that they usually need to have everything explained to them slowly and multiple times to fully understand. We have very few patients under 65, and they normally have no problem understanding anything the first time. Or so I thought. This patient calls in after seeing a doctor the previous day.)
Patient: “Hi, I just saw [Doctor] yesterday, and she ordered some labs for me, which I got done, but no one told me what to do next.”
Me: “Oh, I’m sorry about that. Normally after you have blood work done, the doctor will call you if there are any abnormal results, or we can book another appointment for you to go over those results.”
Patient: “Okay, but no one told me what to do. I’m in pain now.”
Me: “I understand, but those are the options for following up with lab results. Would you like to book another appointment?”
Patient: “Look, no one told me what to do!”
Me: *thinking doctor noted followup instructions in visit notes that I can relay to patient* “Can I get your full name and date of birth?”
(The patient gives info and I pull up their chart. The patient is definitely not elderly.)
Me: “I apologize, I’m just looking at the doctor’s notes really quick.”
Patient: “This is so confusing; nobody told me what to do next! What do I do?”
Me: “I don’t see any followup notes in here. Would you like me to book you another appointment with the doctor to discuss your labs when the results are in?”
Patient: “Fine.”
(I check the schedule, but due to a shortage of doctors, we can’t get him in for two weeks.)
Patient: “This is so frustrating; I’m in pain now!”
Me: “I apologize. Would you like me to just have the doctor call you when the results are in?”
Patient: “This is so ridiculous. No one told me what to do and I’m in pain. What do I do?!”
Me: “We can book you an appointment or I’ll just have to doctor call you; which would you prefer?”
Patient: “I don’t know what to do; nobody told me anything! What do I do?!”
Me: “Sir, I’ve told you your options on what we can do. We can book you an appointment or I can have the doctor call you. What would you like to do?”
Patient: “The doctor didn’t tell me; WHAT DO I DO?!”
Me: “Sir, I’ve told you what your options are, so I guess I’m not understanding what you’re asking me. I can book you a followup appointment or just have the doctor call you.”
(After going back and forth like this for a few more minutes, the patient grudgingly decides to book an appointment. After struggling to find a time that works for him, we finally get it scheduled.)
Patient: “So, what do I do if I don’t understand something the doctor said?”
Me: *at this point frustrated to the point of shaking* “You should probably ask for clarification on something that isn’t clear.”
Patient: “So, if I don’t get something, I should ask the doctor or nurse?”
Me: “Yes, you should ask questions if you don’t understand something.”
Patient: “WELL, NOW YOU’RE JUST INSULTING MY INTELLIGENCE!”
England, Hospital, Merseyside, Staff, UK | Healthy | January 17, 2019
(I get very severely sick: throwing up anything I try to keep down and having constant diarrhea. I can barely keep juice down. This is exacerbated by the fact I have costochondritis — the cartilage in my ribcage gets inflamed and swells when I get sick, causing mind-numbing amounts of pain. After three days of this, my family forces me to at least go the local triage center if I won’t go to the doctor. I manage to check in with no problem; there are only a few people there so I figure I’ll get seen pretty quickly. An hour passes with people who were there before me and who came AFTER I came in getting in to see the doctors before me. I’m annoyed but hey, they might have seriously bad injuries I can’t see. Then my stomach lurches and I realise I’m all of a minute away from throwing up again.)
Me: *painfully walking up to the desk holding my ribs and stomach trying not to vomit* “I need the bathroom key.”
Receptionist: *doesn’t even look up from her computer* “No, you don’t. Sit down.”
Me: “I am literally about to projectile vomit. I need the bathroom key now.”
Receptionist: “Sit down. It’ll pass.”
(I barely manage to take another step before I’m forced to bend over and vomit stomach acid and bile on the floor in front of two kids and their mother.)
Woman: “Oh, my god!” *rushes over rubbing my back* “Oh, my god. Are you okay, sweetie?”
Me: *crying and gagging* “Sorry! Sorry, oh, god. I didn’t mean it!” *throws up again*
Woman: “[Son]! Get her some tissues and wipes out of my bag!” *to me* “Oh, it’s okay sweetie; you couldn’t help it.”
(The woman and her son managed to help me clean myself up while the two receptionists did nothing. The nice woman helped me sit down again; after ten minutes someone put a slip hazard over the puddle of my vomit but didn’t bother even trying to clean up. Despite that, it still took another hour for me to finally get seen to and just got some painkillers tossed at me, while told I was imagining my costochondritis and to drink fluids.)
Dental Clinic, France, Student | Healthy | January 16, 2019
(I’m studying dentistry in France. Like every fourth- to sixth-year students, I work at the dental clinic, which is split into different wards with different dental fields: surgery, emergencies, radiology, etc. The way it is set up is that without A. having been seen in any other ward or B. a letter of referral from your dentist, we cannot remove your tooth, no matter how adamant you are on wanting to have it removed. We’re supervised by professors and have to get an OK from them to do anything, but we do all the work. Unlike most of my fellow students, I don’t take crap from anyone and am not scared to talk back to disrespectful or unruly patients. That led to me being called to talk to them every time one of my friends feel like they can’t handle it and don’t want to call a professor just because of that. Late one afternoon, a guy comes up to the surgery ward wanting us to remove one of his teeth. A friend briefly talks to him then comes and gets me because the guy refuses to understand what he’s telling him.)
Patient: “You gotta remove it! It hurts so bad!”
Me: “I get it, but I just looked at your file and it’s the first time you’ve ever been here. We don’t even have an X-ray or anything. We can’t risk removing anything without one. We don’t know if we can even keep it! It would be a shame to remove a ‘keepable’ tooth. Go to the emergency ward and check with them. If we can’t keep it, then you just come back up and I’ll remove it personally. You’ve got just enough time to squeeze in. They’re gonna close the admissions in, like, ten minutes, but if you get there before, they’ll see you. I’ll even make sure we keep the surgery ward open in case you come back up to us.”
Patient: “But it hurts! I want you to remove it now! I can’t wait at the emergency ward!”
(It should be noted that non-traumatic dental emergencies take weeks, if not months to develop. I have very little patience for people who come in after years of neglecting their dental hygiene and command me to do anything right this instant.)
Me: “I just told you, you have to go down to the emergency ward. They’ll X-ray it and if we have to remove it, I’ll do it. It won’t take more than thirty minutes, wait time included. They’re not especially busy at the moment, and neither are we.”
Patient: “Look into my mouth! If you’re really studying dentistry, you’ll know it can’t be kept!”
Me: “Oh, actually, I’m a liberal arts major doing an unpaid internship. I’m not studying dentistry or anything. I can’t help you. Either you get it X-rayed and you come back, or you can go home, take a big pair of pliers, and remove it yourself, for all I care.”
(He did go and get it X-rayed and it indeed had to be removed, which I obviously could tell before, but I wasn’t able to bend the rules. And even if I were, I wouldn’t have done it for an impolite bastard like him. Of course, if it had been a life or death situation that couldn’t have waited fifteen minutes, I would have done something for him. It wasn’t one of those.)
Diễn Đàn Người Việt Hải Ngoại. Tự do ngôn luận, an toàn và uy tín. V́ một tương lai tươi đẹp cho các thế hệ Việt Nam hăy ghé thăm chúng tôi, hăy tâm sự với chúng tôi mỗi ngày, mỗi giờ và mỗi giây phút có thể. VietBF.Com Xin cám ơn các bạn, chúc tất cả các bạn vui vẻ và gặp nhiều may mắn.
Welcome to Vietnamese American Community, Vietnamese European, Canadian, Australian Forum, Vietnamese Overseas Forum. Freedom of speech, safety and prestige. For a beautiful future for Vietnamese generations, please visit us, talk to us every day, every hour and every moment possible. VietBF.Com Thank you all and good luck.
News
Library
Technology
Giải Trí
Portals
Tin Sốt
Home
