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![Reply](images/royalflush/buttons/reply.gif) |
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09-18-2020
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#241
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Birth Control Doesn’t Just Control Birth
EMPLOYEES, ILLINOIS, JERK, PHARMACY, USA | WORKING | APRIL 15, 2020
(I am on birth control due to uncontrollable periods. I have it set on autofill. I get a notice that my autofill is delayed. I call the pharmacy to find out when it will be ready.)
Rep: *in a snotty tone* “The birth control? Well, probably about a week.”
Me: “Come again?”
Rep: *sighs* “A week. We have to get it from another location.”
Me: “It takes a week to do that?”
Rep: “Yes.”
Me: “Uh… is there any chance of getting it sooner?”
Rep: “Well, instead of us having them drive it here, you could go get it yourself.”
Me: “Where’s the closest pharmacy that has it?”
Rep: “Nearest available fill is [Town two hours north]. They can get it for you today.”
(This particular town and the surrounding area are under an ice storm warning.)
Me: “That’s the area that’s getting that ice storm.”
Rep: “Yep.”
Me: “Are you telling me that there is no [Medicine] in the entire city and I have to drive two hours into an ice storm?!”
Rep: “Yes.”
Me: “Look, I know this is birth control, but I use it to control my cycle. Otherwise, I get very sick when my period shows up. Now, are you sure there’s none in town, anywhere?”
Rep: *pause* “Well, there’s some at [Location ten minutes away]. They can have it here tonight.”
Me: “THANK YOU!”
(I filed a complaint with the store. They claimed that the rep was in the call center and they couldn’t do anything about it. I switched my prescriptions to their main competitor after that. Haven’t had an issue since!)
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09-18-2020
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#242
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Harmacist
AUSTRALIA, BAD BEHAVIOR, EMPLOYEES, PHARMACY | WORKING | APRIL 14, 2020
Pharmacist: “[My Name], come here now.“
Me: “*immediately scared knowing I’ve done nothing wrong* “Yes?”
Pharmacist: “Care to explain why you did the stocktake of [Manager]’s area incorrectly and why on [Day I don’t work] the wall display isn’t complete like I asked?”
Me: “Sorry? Well, firstly, I don’t work on [Day] and was not here on [Day], and secondly, the wall display did not get done because, as you would have seen in my note, we had a gentleman come in with a severe concussion, his head was bleeding non-stop, and he was confused and dizzy, so we called an ambulance. [Other Pharmacist] and I were both by ourselves during a busy period so we had to prioritise the customer. By the time we had called the ambulance and assisted the gentleman and paramedics, and cleared the customers who said they were okay to wait and [Other Pharmacist] and I were doing really good and the right thing, it was time to go. [Other Pharmacist] had to leave on time so I was unable to stay back. As you would know, an assistant cannot stay back if there is no pharmacist present.”
Pharmacist: “That is no excuse! Do you have some sort of brain disorder? You should have left the patient and done what you were told! As for the stocktake, everyone else here denies doing it incorrectly. So it must have been you. You must have snuck in without us knowing.”
(I ended up leaving shortly after this incident. This was the last straw from years of bullying. To this day, I’m still scared by the bullying I received from these people)
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09-19-2020
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#243
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195948
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 8, 2020
(Pharmacy worker here. On some prescriptions, especially high cost prescriptions or ones deemed a controlled substance, the insurance will put a block on the prescription and the phrase “Prior Authorization needed,”or PA, will pop up. This means the prescribing doctor has to call the insurance company and explain the need of the medication for the insurance company to cover the cost. It’s a hassle, especially if it’s a maintenance medication, and usually takes a few business days to clear. Though once a PA is acquired, it’s deemed good for 3-6 months, so is only really necessary a few times a year. I’m working at the register one day when this happens to a woman.)
me: I’m sorry ma’am, but your [prescription] has a PA, and we can’t fill it right now.
Customer: what’s a PA?
(I explain what it means)
Customer: So can’t I just pay for it out of pocket? How much is it?
Me: I don’t have the price, but if you go to drop-off, they can help you with that. Though the PA will only take a couple days to work, and it lasts for a few months.
Customer: So does that mean I have to call the doctor?
Me: No, we’ve already contacted the doctor, but if you want to talk to him to speed things up, that’s your decision.
Customer: Can’t you just tell me the price and I pay it here?
Me: I physically can’t process the prescription here, this is a register computer, it only does what’s filled as of right now.
(We go back and forth like this about PAs, price quotes, insurance, at least 2 more times)
Customer: But why do I need a PA for this? I take it all the time!
Me: I don’t know why the insurance company decided to, but possibly your previous PA ran out, and we just have to renew it.
Customer: So do I call the insurance company?
Me: No, the doctor should be fine. Really, it goes through in less than 3 days most of the time.
Customer: This happens all the time! They NEVER fill my PAs!
(Note: I just had to explain to her what a PA was a few minutes ago, so I highly doubt this happens as often as she makes it out to be.)
Me **exasperated and I want out at this point** then you might want to take that up with your insurance company.
(She seems to get what she wanted to hear at that point, we finish checking out her prescriptions, and she goes presumably to yell at the insurance company. The line has gotten long at this point, and the customer behind her, who has heard the whole thing, rolls his eyes and gives me a sympathetic look.)
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09-19-2020
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#244
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195926
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 7, 2020
(I work in a pharmacy that has a drive thru. We have 2 lanes, and while we can service just about everything from the first lane, the second lane we can only do certain things, due to size limitations on the carrier tube. Another major rule we have is that everyone has to stay in their cars in the drive thru for safety reasons. This is a Sunday afternoon, and my co-worker is servicing a pregnant woman with children in the second lane. Unfortunately, half way through the transaction, we realize we won’t be able to send the prescription by the tube, because it’s a glass bottle. Note: The first lane is empty, as the car that was there previously has jus)
Co-worker: Ma’am, I’m sorry to inform you, but we can’t send your medication through the drive thru, as it’s a glass bottle and could break. If you could just pull into the first lane, we can serve you there.
(The customer instead gets out of the car, runs ACROSS the barrier, and into the first lane. The pharmacist, listening to the exchange while she’s mixing the prescription, panics and runs to the window to meet her)
Pharmacist: Ma’am, please get out of the lane!
Customer: (annoyed) What are you talking to me like that for? But he just told me to come to the first lane.
Pharmacist: He meant to DRIVE into the first lane. It’s dangerous for you to be standing in the first lane.
Customer: Why can’t I be in the first lane?
Pharmacist: If a car comes around the corner, they won’t see you. Could you please at least wait with your car while we finish the prescription?
(The customer walks back across the lane, and waits on the barrier, but doesnt move while we finish her prescription.)
Pharmacist: For god’s sake, that psycho b**** is crazy! She can’t even really run while pregnant.
Me: Never mind she left the car full of kids unattended…
(We finish her prescription, nervously checking that there aren’t any cars coming, and that she’s staying on the barrier. She’s glaring at us annoyed the whole time, and walks up to the first window AGAIN, even though we’ve now told her twice not to do that.)
Pharmacist: Okay, here’s your [prescription], remember to shake it before dosing, and refridgerate.
Customer: You didn’t have to talk like that to me.
Pharmacist: I was just worried, I didn’t want you getting hit by a car.
(She’s still glaring at her when she finally walks away, get’s back in the car, and drives away)
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09-19-2020
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#245
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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A Rewarding Reveal
AT THE CHECKOUT, PHARMACY, RETAIL, USA | RIGHT | JUNE 6, 2020
I am ringing up a customer and her husband. Our chain’s rewards card gives customers the sale prices and points they can redeem like cash on purchases.
Me: “Are you a rewards card member, ma’am?”
Wife: *Makes a face* “No.”
Husband: “I am!”
He fishes our blue card from his pocket.
Wife: “Why do you have that?!”
The wife turns back to me. I am a little confused.
Wife: “I work for [Competitor]. We’re from Florida.”
Me: “Oh!” *Laughing* “Well, there are three of [My Chain] and just one [Competitor] in our city.”
I gave them directions to “her” chain, describing how close it was to the newest location of my chain; they left while discussing the closeness of the two chains’ stores to each other across the country.
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09-19-2020
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#246
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195875
PHARMACY, USA | UNFILTERED | JUNE 5, 2020
I work at a well known pharmacy as a cashier. This happened last night before we were about to close. Note the store and pharmacy hours are different for every store. And our hours are listed on the front door as you walk in AND on our website. our pharmacy closes at 9 during the week. A customer comes in and heads straight back to the pharmacy. She’s back there for a few minutes then comes up to the cash register. She asks me to fetch a manager. Here’s their conversation.
Manager: yes can I help you?
Customer: (in an annoyed tone) yes I just wanted to let you know your falsely advertising your store hours and I don’t think that’s right. I needed to pick up some medicine but the pharmacy is closed!
Manager: well our store hours are listed on our website.
Customer: she holds up her phone for my manager to see) that’s where I was looking!
Manager: (looks at the phone) ma’am this isn’t our website. Our hours are listed on our website.
Me: and every store closes at different times. Did you look up this store?
Customer:but this says you close at-!
Manager: we can’t control what other websites say. You can only go by our website.
The customer glares at us and storms out
Me: (to my manager when the customer is gone) don’t you love it when they argue with is about what times we close?
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09-19-2020
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#247
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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That Flu Right Over Their Head
PHARMACY, USA, WORDPLAY | RIGHT | JUNE 3, 2020
I am a front store supervisor in a popular pharmacy chain, and part of my job is asking each customer if they need help finding anything.
Me: “Can I help you find anything?”
Customer: “I’m looking for Tamiflu.”
Me: “Tamiflu is actually by prescription only, but we have Theraflu over the counter, if that’s what you’re looking for.”
Customer: “Nope, I’m pretty sure it’s Tamiflu.”
Me: *Pause* “Okay, well, all the Theraflu is right here.”
Customer: “Yes, Tamiflu! That’s just what I was looking for.”
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09-19-2020
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#248
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195828
CONNECTICUT, PHARMACY, USA | UNFILTERED | JUNE 3, 2020
(So I work in a high volume pharmacy. We’ve recently gotten a new pharmacy manager, who is trying to problem solve our pharmacy moreso than our previous managers. One of our regulars comes in. For background, he’s often rude to pharmacy workers, and doesn’t call his doctor to get his prescriptions called in, so he either has to wait a few minutes to a few days to get his prescriptions filled which causes him to complain. This particular time, I’m not working the registers, but a newer co-worker is. He’s just told the guy that his prescriptions aren’t in yet, but we’re calling the doctor)
Customer: You guys never have the medicine in! I’m always waiting, you guys just don’t want to call the doctor. Are you trying to kill me?
Manager: Sir, we told you when you came in yesterday that this could take a few days. If you want to talk to your doctor to speed it up, you’re more than welcome to.
Customer: Where’s [male pharmacist]? I want to talk to him! (Note: our manager is female, and the pharmacist he’s requested is not in for the day; she can’t call him in to talk to a customer)
Manager: Sir, I’m the manager, and I have the doctorate that [other pharmacist] doesn’t. If you have a problem, you talk to me, not him.
Customer: Well, he listens better than you guys do, you always screw it up.
(At this point, our manager has had it with this guy as he keeps ranting about”poor service” and “us trying to kill him”. He often complains about how a different pharmacy does prescriptions faster than us, so she uses this info to her advantage.)
Manager: I’m sorry you feel that way. Do you want us to send your prescriptions to [other pharmacy chain]? Since yesterday you said that they do prescriptions quicker, maybe we should just put them there.
(Customer is obviously upset at us calling his bluff, and he’s noticabely deflated instantly. he argues a little more, not half as bad before)
Customer: You’re lucky my sister isn’t here. She’d bust you guys! ( Note: This guy is in his 50s. Pulling the relation card is nothing short of pathetic. He walks off at this point, without prescriptions.)
Me: It’s ok, that guy’s always a jerk.
Manager: If he’s not going to listen to us trying to help, he can go somewhere else. If he doesn’t want to listen, that’s his problem.
(At this point, a co-worker comes back from her break)
Co-worker: I just ran into [Customer]. He was really p****** off, what happened?
(we relate what happened to her, including the sister threat. Everyone is a bit relieved at the idea this guy won’t be coming back soon, and manager gains a new level of respect.)
Co-worker: I’m sure if we do get a cal from his sister, she’s going to be the one apologizing and transfer the prescriptions. (It’s been over a month, and we haven’t seen the guy since)
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09-19-2020
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#249
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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This Call Gets More Costly The Longer It Goes On
JERK, PHARMACY, STUPID, USA, WISCONSIN | RIGHT | JUNE 1, 2020
We sell reloadable debit cards. You can put $20 to $500 on a card and it has a purchase fee depending on what card you buy. I’m working the front register when this lady calls.
Caller: “How much is the purchase fee on the cards?”
Me: “It’s $2 to $5, depending on the card you buy.”
She pauses for around thirty seconds.
Caller: “Thanks… but that’s not what I’m asking. I’m asking what is the fee on buying one of your reloadable cards.”
I don’t know what to say because that’s literally what I answered. I just say the same thing because I honestly don’t know what to do. She sighs angrily.
Caller: “Thanks, but that’s not what I’m asking! I’m asking what it would cost to buy one of your reloadable cards!”
Me: “Ma’am, the cost to buy them is the amount you want to put on the card, plus a purchase fee of $2 to $5 depending on what card you buy.”
She’s silent for another minute and I honestly think she has hung up, but then she starts yelling again.
Caller: “THAT IS NOT WHAT I AM ASKING! I WANT TO KNOW WHAT IT WOULD COST TO PUT $70 ON A RELOADABLE CARD! IF YOU DON’T KNOW WHAT YOU’RE F***** TALKING ABOUT, THEN JUST GET ME A MANAGER!”
I asked her to please hold and paged a manager to pick up the call. I got to watch as my manager had the exact same phone call I dealt with, and to my knowledge, the lady never got the answer she wanted.
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09-19-2020
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#250
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195033
PHARMACY, TEXAS, USA | UNFILTERED | MAY 31, 2020
A woman aged at around 40 came to pick up her prescription. I asked for the last name so I could find her in the system. It was a long complex last name, and our system requires full perfect spelling for it to bring it up. She spelled it out slowly and condensing like. I brushed it off and got her prescription from our bin. When I walk back to the counter she throws a coupon at me. I had noticed her prescription was already billed to insurance AND coupon, so I ask her what’s it for.
She rudely says “if you read it, you’d know.”
Me: “the reason I ask is because there is already a coupon applied.”
She says, “Oh, well it must’ve been automatically applied.” (That isn’t possible, we bill them like insurance and it is somewhat a long process, especially when it’s a coordination of benefits).
I say nothing to that and ask her to type in the last 4 digits of her phone number as one of our verification methods.
Rudely again, she snaps “why would I do that?”
I say: “If you want your perscription, you must verify your number.”
Woman: “Well that’s an invasion of my privacy.”
Me: “it’s to ensure the perscription goes to the correct person.”
She reluctantly agrees and she dramatically covers the pin pad all while grumbling as it as if it was a debit pin. (Note: her perscription is in my hand and it contains her full name, address, and the full phone number she partially typed.)
She then begins to make small talk as she hands me her cash. I give her the change, and she stands at the counter staring at the receipt and recounting her change for literally 15 minutes. (Me and my coworkers counted.)
Since I am fairly new, my coworkers explained that she is notorious for being rude. When she comes through drive through, apparently she doesn’t speak a single word. She just throws her credit card into the drawer and expects us to know that she’s picking up.)
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09-19-2020
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#251
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195023
PENNSYLVANIA, PHARMACY, USA | UNFILTERED | MAY 30, 2020
(I’m working in the front end of the pharmacy on the evening shift. It’s been pretty slow, and most of the customers around this time are pretty low matinence, so I’m pretty much just recalling a script.)
Customer: *Swipes his card, then begins struggling to get out his ID*
(Unless the register prompts us, we’re not required to see ID, so I interupt)
Me: “Oh, I don’t need to see your ID.
Customer: “Yes you do.” *Presents his card to me; in lue of a signature, he’s written ‘See ID’* “Personal safety, bub.”
(I humored him and examined the card and ID, and let him on his way. This ‘See ID’ thing has become somewhat common recently, but his cocky comment about ‘Personal safety’ really irked me. If anyone unathorized had actually been using his card, I wouldn’t have asked for ID. In fact, I wouldn’t have even had the opportunity to see the signature space, as the customers swipe their own cards. He’s just making it harder for himself for no reason!)
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09-19-2020
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#252
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #195015
PHARMACY, TEXAS, USA | UNFILTERED | MAY 30, 2020
I work as a pharmacy clerk, checking out patients with their prescriptions. Our card readers are a little behind schedule, only being updated to take debit in 2015, and the lack of card reader for the new chips cards come with has caused some confusion. A coworker made some bright pink signs reading “Sorry no chip” and taped them over the card slots at each card reader. Despite this, customers still asked daily:
“‘Sorry no chip.’ What does that mean?”
“No chip? Does that mean you can’t take cards?”
*trying to lift the pink note and insert their card* “So do y’all take the chip yet?”
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09-19-2020
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#253
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Maybe She Should Take Half The Normal Dose Of That?
FRANCE, PARIS, PHARMACY, WORDPLAY | RIGHT | MAY 29, 2020
I’m a customer, waiting to have my prescription filled. One of my medicines is called UVdose.
Near me, another customer, an elderly lady, is asking for the same one.
Lady: “Oh, yes, I forgot! I need a box of overdose!”
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09-19-2020
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#254
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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We Know A Few People Who Could Use That Procedure
CRAZY REQUESTS, JERK, PHARMACY, USA | HEALTHY | MAY 27, 2020
I’m a pharmacy technician at a national pharmacy chain. On this particular morning, it’s just me and the pharmacist working. About two minutes after opening, an old woman comes up to the register.
Me: “Good morning. Could I get your name and date of birth, please?”
She gives me her name and birthday. I punch her information into the register and see that we have a prescription ready for her. I grab her prescription from the bin.
Me: “Okay, so, I’ve got your [commonly used blood pressure medication] ready for you.”
Customer: “No, no, no! I don’t need that; I need my Valium!”
From having entered her information into the register, I know we do not have any Valium ready for her, nor are we currently working on any for her. However, if a patient’s medication is on hold, or if we’ve just received it from the doctor and haven’t entered it yet, it won’t show up on the register. I inform the woman there’s no Valium in process for her but that I will check my computer to see if we have any for her.
Me: “I’m sorry, ma’am, but I don’t have any Valium in my system for you anywhere. It’s possible that the doctor’s office hasn’t sent it to us yet; I would recommend that you give the office a call.”
Customer: *Now furious with me* “No! You’re lying! I know they sent it to you! They sent it to you yesterday and I need it now because I’m having brain surgery in forty-five minutes at [Hospital in a town thirty minutes away]!”
I’m just dumbstruck that someone would plan this poorly, but I maintain my professional composure.
Me: “I’m so sorry, ma’am, but I have not received any Valium prescription for you.”
Customer: “Well, this is just f****** ridiculous. This kind of s*** is why I changed pharmacies months ago.”
Me: *Slight pause* “Well, then… perhaps your prescription was sent to your current pharmacy?”
Customer: “No! I know for a fact that it was sent to you because I was standing right there when the doctor called you!”
I know this is a lie because of two things. First, doctors never call prescriptions in themselves; they have a nurse or receptionist do it. And second, Valium is a class IV controlled substance and therefore, in our state, it can only be sent to the pharmacy electronically, not over the phone.
Me: “I’m very sorry, ma’am, but again, I don’t have any prescription here for you. My best recommendation would be that you call the doctor and ask them to send it again as soon as possible.”
Customer: “No, there’s no time for that. When I get there, I’m gonna tell them it’s your fault that I have to postpone this operation!”
The woman storms off and I walk back to my workstation, almost in a daze.
Pharmacist: “Well, if she’s having brain surgery, I hope that means they’re going to install one.”
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09-19-2020
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#255
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Unfiltered Story #194923
IOWA, PHARMACY, USA | UNFILTERED | MAY 25, 2020
(I’m a Certified Pharmacy Technician. It’s a pretty busy day at the Pharmacy. An older –but not elderly– woman walks up to pick up her prescriptions. I start taking care of her and then she explains she needs to get her insulin syringes refilled as well. I look at her profile to get the syringes refilled. As it turns out, it’s about 17 days too soon to get them refilled. I explain this to her)
Customer: No, that’s not right! I’m all out.
ME: Well, you’re using them once a day, correct?
Customer: No, the doctor told me to use them twice a day.
ME: Right, well, we need that as a new prescription from him.
Customer: But he told me..
ME: Yes, ma’am, I understand that he told you that, but your insurance won’t let us put it through until we have the new prescription with the correct instructions. So we just sent a fax requesting the new prescription from your doctor with new instructions.
Customer: Well, what am I supposed to do until he approves it? I’m all out!
ME: Well, we sell a ten pack of insulin syringes for $7 if you’d like to buy some.
Customer: Yeah, I’ll take the box then.
ME: No, ma’am, I can’t sell you the entire box without a prescription. I can only sell you a ten-pack from the box. That’s ten syringes for $7.
Customer: No! That’s too expensive!
ME: (obviously weary. shrugs)
Customer: Well, what am I supposed to do?!
ME ![Frown](/forum/images/smilies/frown.gif) weary smile) Buy a ten-pack for $7? (Customer leaves after paying for her other prescriptions which she also gave me a hard time about. Claiming that they needed to be paid for on separate cards even though she had not informed me of this. I’m so sorry ma’am. I must have forgotten to turn on my telepathic abilities for you!)
Pharmacist: $7 too expensive for 10 syringes?
ME: The tweakers that come in here never gripe about paying $7 for clean needles.
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09-19-2020
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#256
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Five Little Cents Of Pure Evil
AT THE CHECKOUT, CANADA, JERK, PHARMACY | RIGHT | MAY 24, 2020
It’s seniors day at the drug store where I work. Usually, the worst customers are on seniors day, and this one is no exception. I am serving an older woman at the cash register.
Me: “Did you need a bag at all?”
Customer: “Do you charge for bags?”
Me: “Yes, 5¢ a bag.”
Customer: “Hmph, I knew when I saw you; some people are just evil.”
Me: “All the money from the bags goes to [Store] foundation!”
I finished serving her and she left without a bag, but she continued to rant at me about being evil as she left and as she got her stuff together on a bench in the mall just outside the store.
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09-19-2020
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#257
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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Sometimes People Forget Things — Like How To Be Nice
CHILE, EMPLOYEES, JERK, PHARMACY, SANTIAGO | WORKING | MAY 15, 2020
I’m at the pharmacy of an organization that sells medications for specific conditions at a slightly lower price than regular pharmacies. Most of the employees are friendly, or at least polite, but this day is a little different.
Employee: “How can I help you?”
Me: “I need to buy some medications. My ID number is [number].”
Employee: “[My Name]?”
Me: “Yep!”
Employee: “Okay, so, you need [Medication #1 ], right? That’s the only one on here.”
Me: *Thinking* “Oh, no… I forgot again!”
Employee: “Because the prescription for [Medication #2 ] is expired—”
I’m about to say, “Oops, I forgot.”
Employee: “—so did you remember or did you not even do anything about it?”
He does not say this in a friendly tone. He isn’t joking or anything. It seems pretty harsh.
Me: “Umm… Okay, I’ll come back later.”
I left and texted my doctor to get another script. She wrote it up quickly and I was able to get the medication the same day, luckily from a different employee. It wasn’t like he yelled at me or anything; I was just really surprised at how judgemental he seemed, especially considering the issues that my medications are usually used to treat. Sigh.
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09-19-2020
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#258
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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A Little Flu Jab Of Kindness
AWESOME WORKERS, HEALTH & BODY, INSPIRATIONAL, MONEY, NON-DIALOGUE, PHARMACY, RHODE ISLAND, USA | RIGHT | MAY 15, 2020
I am seventeen, living away from home during high school. I contract the flu, so I go to the pharmacy and they prescribe me Tamiflu.
Because I am out of state, my insurance doesn’t cover it. The woman behind the counter says it will cost $100. I am already emotional because I am sick and away from home. I know my mom would pay for the medication, but it would be tight. I start crying by the counter.
The lady who filled my prescription hands me tissues and says she is sorry, but she can’t do anything about the cost. I fill the prescription and sit down in the waiting area.
A couple of minutes later, the woman comes over to me and says, “I went looking in our database, and I found a coupon for your medication. It will only cost you $40.”
I will never forget her kindness in my time of need.
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09-19-2020
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#259
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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The Flu Shot Isn’t Hazardous, But The Nurses Might Be!
IGNORING & INATTENTIVE, JERK, NURSES, PHARMACY, UK | HEALTHY | MAY 10, 2020
I have just had a flu shot. As I have a fear of needles, I tend to get quite dizzy and sweaty beforehand, and it takes me a couple of minutes for me to recover afterward. I’m sitting in a chair when the woman who gave me the shot comes over.
Woman: “You didn’t say you were allergic to eggs?”
Me: “I’m not.”
Woman: “Well, you are. It’s very stupid that you didn’t tell the truth. Now I’m going to have to phone for an ambulance.”
Me: “No, I’m just feeling a bit sickly. I’m not allergic to eggs.”
She is already on the phone talking to someone saying “how stupid” I am. By the time an ambulance arrives, I’m already better and trying to leave, but the woman is refusing to let me. When the paramedics come in, I’m forced onto a gurney while the woman talks over me.
Paramedic: “Okay, the pharmacist says you have an egg allergy. Did you know before having your shot?”
Me: “I do not have an egg allergy!”
Paramedic: “Are you certain?”
Me: “Do I look like I’m having a reaction? I’ve had these shots every year of my life, and if you don’t believe me, I had three eggs in the cafe next door for breakfast. Ask them!”
The paramedic checked me over just to be sure before leaving. I was left alone with the woman. She tutted at me and disappeared through a door. I’m never going back.
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09-19-2020
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#260
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R11 Độc Cô Cầu Bại
Join Date: Aug 2007
Posts: 113,186
Thanks: 7,368
Thanked 46,290 Times in 12,891 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 511 Post(s)
Rep Power: 141
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This Parent Is Way Out Of Line
AT THE CHECKOUT, BAD BEHAVIOR, CRIMINAL & ILLEGAL, INDIANA, PARENTS/GUARDIANS, PHARMACY, USA | RIGHT | MAY 5, 2020
I regularly stop by a specific drugstore after I get off work around 10:00 pm. I stop to get milk because it’s really cheap, and I always just want to get in and out because I’m tired.
Tonight, there is seemingly no one in the store until I go to the register, where there are five people in line. It’s a store that doesn’t really have a designated line area; you just kind of step up to the counter, so lines can form awkwardly around displays.
I wait and have to step back for a father and daughter in front of me to pick out candy for the rest of the family; no big deal. As soon as they check out, I step up to the counter and put the gallon of milk on it. Suddenly, a woman with wild, ratty hair comes bursting in the store and shoves into me.
Me: “Excuse me!”
Wild Lady: “I was here first! You cut me!”
Me: “Um…”
The cashier, a really sweet teenage girl, steps up and speaks to the wild lady.
Cashier: “No, ma’am, I’m sorry. She was here first. You just walked in.”
Wild Lady: “Shut it. You cut. Anyway, I need less stuff than you, so I get to go first!”
The cashier is ringing me out the entire time, scanning my store card, telling me to swipe my debit. We are both trying to ignore her. My transaction usually only takes a minute anyway.
Me: “Ma’am, I’m almost finished. The receipt is printing. And, anyway, it’s not possible to actually buy something and have less stuff than me. I have one thing.”
Wild Lady: “I left my car running! I should go first!”
The cashier and I exchange wide-eyed looks and just ignore her.
Wild Lady: “Well, I left my kid in the car so you need to let me go!”
Me: “Ma’am, I’m done now anyway, but this is a low-income, urban area, and it’s 10:00 at night. I would definitely never leave my car running, and I would never even consider leaving my kid in it. I have half a mind to call CPS now.”
Wild Lady: “Whatever!”
The wild lady turns to the cashier.
Wild Lady: “I need seven cartons of [Cigarettes], girl. Be quick!”
I left, wild-eyed. I checked, and there really was a three-year-old in the car with no one else, and it was running and unlocked.
Not three minutes later, as I was going through an intersection, she blazed through the red light and almost T-boned me. To come from that direction, she also had to turn left illegally at another intersection.
I followed her home and called the cops. I hope that poor child is okay.
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