During my freshman year in high school, my science teacher assigned us to interview people in the community about how they use science in their careers. Although I don’t remember most of the people I spoke with, I can tell you that I spent meaningful time with a local community pharmacist who changed my life.
What I saw was a man who loved his career and truly cared for his patients. In an instant, I knew that I wanted to become a pharmacist, and I never wavered from that goal throughout high school.
Knowing what you want to be when you grow up at age 14 is unusual, but it is very liberating. I simply had to work backwards to figure out how to achieve my goal of becoming a pharmacist.
After high school, I chose to attend Ohio Northern University (ONU) because it had a unique pharmacy program. Rather than attending college for 2 years and then applying to the pharmacy program, ONU students were admitted to the College of Pharmacy from day one.
Although it was expensive, being in pharmacy school from day one and avoiding the risk of rejection made it worthwhile for me.
In college, I spent a lot of time in the library. Although the classwork was difficult, I did well with one exception: organic chemistry.
I did fail organic chemistry—a notorious “weed out” course—but I successfully retook the class over the summer and graduated on time with the rest of my classmates. Failing a course is a difficult stumbling block, but I stood strong and persevered.
Today, I’m thankful for the wonderful pharmacy profession for so many reasons.
First, I’m thankful that community pharmacists are the health care professionals most accessible to the public. If my local pharmacist wasn’t accessible to me, then I likely would have taken a different career path.
Second, I’m proud of the work we pharmacists do, the diversity of our career options, and the relationships we share with our patients and fellow health care providers.
Pharmacy is a profession that makes a real difference in people’s lives. It certainly has made all the difference in mine.
Columbia, Medical Office, South Carolina, USA | Healthy | January 9, 2018
(My dad, who is in his late 80s, goes in for his yearly check up.)
Doctor: “Well, Mr [Dad], Everything looks good except the fact you have gained a little over 10 pounds since I last saw you.”
Dad: *sighs* “Does that mean I have to go on a diet? With Christmas coming up it’s going to be hard. My daughters, grandchildren, and son are all great cooks and they always make all sorts of yummy things for me for gifts.”
Doctor: “Sir, you are 89 years old. I wish my blood pressure was as good as yours. Your cholesterol is perfect, your blood sugar is perfect, your heart is as healthy as any 30-year-old, you can see perfectly with a little help of glasses for reading, you take NO medication of any kind, not even aspirin. You walk. Frankly, I wish I was in as good of health as you are and I am over 35 years younger. Honestly, at this point in your life, I vote you just eat anything and everything you want. You obviously are doing just fine.”
(Dad really loves his doctor and he enjoyed Christmas thoroughly!)
(Recently I’ve had some tooth pain on the lower left jaw which prompts going to the dentist. As I have severe anxiety and my medication causes some dry mouth, it’s necessary to inform the dentist about it. Note that I’ve had anxiety since about thirteen and am now in my twenties.)
Dentist #1 : *after having done nothing more than look in my mouth* “Do you have any medical conditions?”
Me: “I have anxiety.”
Dentist #1 : “Okay, so, when you have anxiety and stress you can grind your teeth and since you have some gum disease you must be creating a sore spot. I’m not seeing any evidence of grinding, but let’s go ahead and get you treated for gum disease. We’ll need to schedule four [Expensive Treatments].”
(He then leaves, ‘finished’ with his exam, and cannot be found when I go to leave. I am furious that he’d brushed it off as being my anxiety, and I promptly found another dentist who was able to get me in quickly.)
Dentist #2 : *having spent a good ten minutes poking and prodding the teeth along my left side* “Okay, and do you have any medical conditions?”
Me: “I have anxiety and take medication for it.”
Dentist #2 : “Do those medications cause any dry mouth or irritation?”
Me: “A little dry mouth.”
Dentist #2 : “Okay, that’s probably contributed to the little bit of gum disease I’m seeing, but that can be fixed with a deep cleaning. The biggest problem I’m seeing is that you have a wisdom tooth with a massive cavity. It is possible that wisdom tooth is transferring the pain down to here—” *indicating exactly where I’d showed him it was hurting earlier* “Pulling that should help. We can do either pulling, the cleaning, or do them both today.”
Me: “Another dentist told me it was just my anxiety making me grind my teeth.”
Dentist #2 : “Did he mention the grand-canyon sized cavity in the wisdom tooth?”
Me: “No.”
Dentist #2 : “Then you might want to never go there again. That was the first thing I saw, and I can’t find a trace of teeth grinding.”
(I ended up getting the wisdom tooth pulled and aside from the pain of having said tooth pulled, my mouth felt better! He also prescribed some antibiotics to help prevent infection from the cavity and that would help clear up some of the gum disease. The cleaning is scheduled for a few weeks from now to give my mouth plenty of time to heal. He also recommended I look into a dry mouth rinse and asked if there were any special procedures to keep in mind for my next appointment because of my anxiety. It just goes to show that looking at the entire problem and not just a small part of it can fix things a lot faster and easier!)
Indiana, Indianapolis, Medical Office, Non-Dialogue, USA | Healthy | January 8, 2018
My mom is having some blood tests done. The technician takes the sample and has my mom put pressure on her arm for a few minutes. Mom then puts on her coat, leaves the office, and heads for the elevator.
When the elevator arrives, the woman inside looks at my mom and shouts, “LADY!” Mom looks down and sees blood running down her arm and hand.
She goes back to the doctor’s office, where the staff bandage her arm, clean her coat as best they can, and make her wait half an hour to make sure she’s OK before sending her home.
The next morning, she gets a call from the doctor’s office. “Could you come in again today? The driver who came to pick up the samples yesterday dropped and broke them all
(I am in hospital for a suspected concussion. It is lunch time and I have ordered some custard. I am about to start eating it when a nurse on the ward comes up to me.)
Nurse: “Sorry, [My Name], but you can’t have that.”
Me: “Why not?”
Nurse: “It doesn’t meet his dietary requirements.” *points to patient on other side of the ward*
Me: “It doesn’t meet his?”
Nurse: “No.”
Me: “Well, it meets mine.”
Nurse: “That’s not how it works.”
Me: *looking around* “Two other people have ordered custard, too. Are you going to take theirs as well?”
Nurse: “…” *walks away*
(I asked the head nurse about it later, and she told me that she does it repeatedly through the week with the head trauma patients, and secretly eats it herself. They’ve found her in the wet room several times, sometimes with multiple servings. They’ve all tried to complain, but whenever she’s at risk of losing her job, she claims to be of [Country] descent, which seems keeps the higher-ups at a distance, cautious of racial discrimination claims.)
(I have requested copies of a recent chest X-ray, as for whatever reason therapist has been unable to receive them. I have decided to just to pay for them, as overall the process is easier and faster. Curious, I decide to look at them once they arrive, and end up calling the department again.)
Me: “I’ve just looked over these X-rays and they aren’t mine.”
Person: “I’ll just put you onto the technician; he usually handles requests.”
Technician: “I doubt you would understand the difference between yourself and another person in terms of an X-ray, so I must disagree. They are yours.”
Me: “Are you looking at them now?”
Technician: “Yes.”
Me: “And you don’t see anything odd, like breasts?”
Technician: “…”
Me: “Or, nipple piercings?”
Technician: “Let me just check that for you.” *mumbles* “Who the h*** has an X-ray with nipple piercings in?!”
Me: “I don’t know, but I trust this matter will be resolved quickly.”
Technician: “Of course. I will ring you back later today.”
(He didn’t ring back, and I ended up ringing up every day for weeks before I could get through to him. He finally, and begrudgingly, admitted that my X-rays had gone missing and I needed to come in for more. I assume he must have discovered they were missing, and decided to just send out someone else’s instead. I was horrified by the whole experience, and had my therapist request I have the X-rays done elsewhere. I submitted a formal complaint, but I don’t know if anything happened as I have put myself at distance from them.)
Canada, Medical Office, Saskatchewan | Healthy | January 6, 2018
(I’m in high school, having dinner with my first girlfriend and her family, when her mom leans over to me.)
Girlfriend’s Mom: “Did you know your pupils are different sizes?”
Me: “…no?”
Mom: “Have you been in an accident? Hit your head recently? This is really serious!”
Me: *starting to get freaked out* “N-no, nothing like that!”
Mom: “You NEED to get this checked out! You might have a brain tumour!”
(I go home and tell my mom, who makes me an ophthalmologist appointment, but the soonest I can get in is in a month. I spend that month terrified I have cancer. Finally my appointment arrives, and they run a barrage of tests on my eyes.)
Doctor: *casually* “You know; I’m still going to dilate your pupils just to make sure; about 25% of people’s pupils are just naturally different sizes.”
(I’m glad everyone was concerned and thorough, but they couldn’t have told me that earlier? More than ten years on, my pupils are still different sizes.)
(I’m donating blood, and the donor phlebotomist is an absolute klutz. We’re in a donor bus (like a camper that they park at places to have mobile donor drives) and she keeps on knocking into other phlebotomists, dropping things. She has just finished freaking out that she started another donor at just the wrong time, and she’ll have to start his and stop mine at the same time. She comes over to take out my needle, bumbles for a bit, and then pulls it out, leaving a trail of blood down my arm. I’m trained in phlebotomy, so I know that she just has angled the needle down and it’s dripping, and I’m not freaked out by it. But this is her response.)
Phlebotomist: “Oh, whoopsie!” *yells* “CLEAN UP ON AISLE FOUR!”
(She then wiped it up, and continued to bumble around like nothing happened, while the rest of the bus stared at us.)
Family & Kids, Medical Office, Ohio, USA | Healthy | January 5, 2018
(For a few years now, several doctors have suspected that I have some form of an autoimmune disease, as I’ve had problems with excessive bleeding and joint pains most of my life. I’ve just been to a specialist, who, based on the limited information I had about my family’s medical history, concluded that the odds of me having a genetic disease are limited. I’m at my GP’s office, with a list from my mother. My mother and I have the same GP, and I’ve been seeing her my whole life.)
GP: “I know you mother has [Condition #1 ], and you’re saying her sister has it as well?”
Me: “Yes, and another one of her sisters has [Condition #2 ]. Then I have a cousin with [more severe Condition #1 ], and another cousin with [more severe Condition #2 ]. My grandmother had [Condition #3 ], which her mother died of.”
GP: “Luckily, no one dies from [Condition #3 ] today. Is your grandmother still alive?”
Me: “No, but she died of old age and stubbornness.”
GP: *chuckling* “Right. And this is all on your mother’s side?”
Me: “Yes.”
GP: *reading through the list again* “Well, I’ll send the information to [Specialist] and we’ll see if that’ll change her diagnosis.” *somewhat jokingly* “Let’s hope you get most of your genes from your father’s side.”
Me: “Really? Because Dad has epilepsy, his sister had breast cancer, they both have diabetes, and Grandpa thinks he’s back in the 1950s.”
(I’m receiving a dose of chemo treatment, which in this hospital means sitting at desks in a room with several other patients. Probably as a result of their job risk assessment, the nurses are all wearing funny-looking, disposable filter masks, which is a novelty and a noticeable one.)
Patient: “Nurse, why are you wearing those masks today?”
Nurse: “It’s a safety measure, so we don’t accidentally breathe the chemotherapy drugs.”
Patient: “Then why aren’t we given masks as well?”
Nurse: “Because they wouldn’t do much of a difference, since you’re getting the drugs straight into your bloodstream anyway?”
(Despite the usually sombre atmosphere in the room, there was some chuckling.)
College & University, Health & Body, Rude & Risque, USA | Healthy | January 4, 2018
(Regrettably, our local university is the main reason that county STD rates are the second-highest in the state (the highest-ranking county is home to a naval base). Outbreaks are common and rather a grim joke with local healthcare providers. The county has purchased a new emergency radio system and one of their officers has arrived to train our staff on how to use the equipment.)
Instructor: “The great thing about this system is that it is linked to over two hundred towers, state-wide. This means that if you need to, you can communicate not only throughout the county, but with other jurisdictions as well. For example; let’s say you have to set up some kind of emergency clinic at the University for… I don’t know, what’s an epidemic that the students might experience there?”
Me: *without thinking* “Probably chlamydia.”
(My boss shushed me, but our director of nursing almost fell off her chair from laughing so hard.)
England, Pharmacy, Reading, UK | Healthy | January 4, 2018
(We have a new member of staff at the pharmacy and we’ve got a number of regulars who come in to get their weekly medications, often quite a few items. This employee somehow gets it into her head that anyone with a weekly prescription is a drug abuser. One of our regulars is on a lot of different pain medications.)
Regular: “Good morning! I’m here to pick up my prescriptions. My name is [Regular].”
(The new staff member goes out to the back of the store and comes back out a few minutes later.)
New Staff: “No, there isn’t anything.”
Regular: “I pick this up every week, and I know I have at least three months’ worth of repeats for all these from the doctor.”
New Staff: “No. No, we have nothing.”
Regular: *spotting our pharmacist who knows her very well* “Hi, [Pharmacist]! Got my weekly meds?”
Pharmacist: “Oh, yeah. I did them yesterday—”
New Staff: “No! No, you didn’t. We have nothing!” *to Regular* “You need to leave; we have nothing for you!”
Pharmacist: “Don’t be daft. I’ll go fetch them.” *heads to the back and comes out with a large bag* “Can I just check your address and date of birth?”
Regular: *gives details*
Pharmacist: “Yup, here you go. See you next week!”
New Staff: “I told her we had nothing! Why did you make me look like a liar?!”
Pharmacist: “Because you were lying? [Regular] comes in every week and I always have her meds done.”
New Staff: “I saw what she’s on. She’s a f****** druggie. You shouldn’t enable these people.”
Regular: “I beg your pardon?”
Pharmacist: “Okay, we do not treat customers like that. Whatever personal views you have on certain medications, you leave those views at home.”
New Staff: “She’s a druggie. Why would anyone else need [strong pain medication]?”
Regular: “Because half my lower spine was smashed in an accident and I live in constant, agonising pain?”
New Staff: “Shut up, druggie.”
Pharmacist: “Right. That’s it. Go home.”
(She was fired that day, and officially cautioned by the police when for two weeks afterward she kept hanging around the pharmacy entrance waiting for our regular customer so she could yell at them some more. We know this because she told EVERY other customer entering our store. Luckily, our regular has a good sense of humour and just laughed off the whole episode.)
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England, Pharmacy, Reading, UK | Healthy | January 4, 2018
(We have a new member of staff at the pharmacy and we’ve got a number of regulars who come in to get their weekly medications, often quite a few items. This employee somehow gets it into her head that anyone with a weekly prescription is a drug abuser. One of our regulars is on a lot of different pain medications.)
Regular: “Good morning! I’m here to pick up my prescriptions. My name is [Regular].”
(The new staff member goes out to the back of the store and comes back out a few minutes later.)
New Staff: “No, there isn’t anything.”
Regular: “I pick this up every week, and I know I have at least three months’ worth of repeats for all these from the doctor.”
New Staff: “No. No, we have nothing.”
Regular: *spotting our pharmacist who knows her very well* “Hi, [Pharmacist]! Got my weekly meds?”
Pharmacist: “Oh, yeah. I did them yesterday—”
New Staff: “No! No, you didn’t. We have nothing!” *to Regular* “You need to leave; we have nothing for you!”
Pharmacist: “Don’t be daft. I’ll go fetch them.” *heads to the back and comes out with a large bag* “Can I just check your address and date of birth?”
Regular: *gives details*
Pharmacist: “Yup, here you go. See you next week!”
New Staff: “I told her we had nothing! Why did you make me look like a liar?!”
Pharmacist: “Because you were lying? [Regular] comes in every week and I always have her meds done.”
New Staff: “I saw what she’s on. She’s a f****** druggie. You shouldn’t enable these people.”
Regular: “I beg your pardon?”
Pharmacist: “Okay, we do not treat customers like that. Whatever personal views you have on certain medications, you leave those views at home.”
New Staff: “She’s a druggie. Why would anyone else need [strong pain medication]?”
Regular: “Because half my lower spine was smashed in an accident and I live in constant, agonising pain?”
New Staff: “Shut up, druggie.”
Pharmacist: “Right. That’s it. Go home.”
(She was fired that day, and officially cautioned by the police when for two weeks afterward she kept hanging around the pharmacy entrance waiting for our regular customer so she could yell at them some more. We know this because she told EVERY other customer entering our store. Luckily, our regular has a good sense of humour and just laughed off the whole episode.)
England, Pharmacy, Reading, UK | Healthy | January 4, 2018
(We have a new member of staff at the pharmacy and we’ve got a number of regulars who come in to get their weekly medications, often quite a few items. This employee somehow gets it into her head that anyone with a weekly prescription is a drug abuser. One of our regulars is on a lot of different pain medications.)
Regular: “Good morning! I’m here to pick up my prescriptions. My name is [Regular].”
(The new staff member goes out to the back of the store and comes back out a few minutes later.)
New Staff: “No, there isn’t anything.”
Regular: “I pick this up every week, and I know I have at least three months’ worth of repeats for all these from the doctor.”
New Staff: “No. No, we have nothing.”
Regular: *spotting our pharmacist who knows her very well* “Hi, [Pharmacist]! Got my weekly meds?”
Pharmacist: “Oh, yeah. I did them yesterday—”
New Staff: “No! No, you didn’t. We have nothing!” *to Regular* “You need to leave; we have nothing for you!”
Pharmacist: “Don’t be daft. I’ll go fetch them.” *heads to the back and comes out with a large bag* “Can I just check your address and date of birth?”
Regular: *gives details*
Pharmacist: “Yup, here you go. See you next week!”
New Staff: “I told her we had nothing! Why did you make me look like a liar?!”
Pharmacist: “Because you were lying? [Regular] comes in every week and I always have her meds done.”
New Staff: “I saw what she’s on. She’s a f****** druggie. You shouldn’t enable these people.”
Regular: “I beg your pardon?”
Pharmacist: “Okay, we do not treat customers like that. Whatever personal views you have on certain medications, you leave those views at home.”
New Staff: “She’s a druggie. Why would anyone else need [strong pain medication]?”
Regular: “Because half my lower spine was smashed in an accident and I live in constant, agonising pain?”
New Staff: “Shut up, druggie.”
Pharmacist: “Right. That’s it. Go home.”
(She was fired that day, and officially cautioned by the police when for two weeks afterward she kept hanging around the pharmacy entrance waiting for our regular customer so she could yell at them some more. We know this because she told EVERY other customer entering our store. Luckily, our regular has a good sense of humour and just laughed off the whole episode.)
Finland, Health & Body, Pharmacy | Healthy | January 3, 2018
(The men in my family tend to start suffering from hair loss in their mid-20s, and mine seems to have started, so I go to a nearby pharmacy to buy certain shampoo recommended by my stepfather. Note that I have grown my hair for a few years and it’s currently some 18 to 20 inches long.)
Employee: “Hello, can I help you with anything?”
Me: “Yes, I was looking for certain shampoo but don’t remember the name of the product.”
Employee: “What kind of shampoo? For dry hair, or–”
Me: “For hair loss.”
Employee: *goes silent and stares at my long hair, then grabs a bottle off a shelf* “Well, we have this one.”
Me: “That’s the product; thank you!”
(I only realized what had happened after I got back home.)
Canada, Hospital, New Brunswick | Healthy | January 2, 2018
(I am a student nurse doing a placement in a teaching hospital. As it is a teaching hospital, patients are told that they may have a student and an RN caring for them at some point in their stay, and usually they are okay with that as they get more attention. I go in to introduce myself at the start of my shift.)
Me: “Hi, my name is [My Name] and I am a student nurse with [University]. I am working with [RN] today, so you’ll see us both in and out of your room tonight. Is there anything I can get you?”
Patient: “You’re a student? That means you don’t know what you’re doing! You’re going to mess something up and I’m going to die!”
Me: “Ma’am, I can assure you that I do know what I am doing; this is my fifth week on this unit and I have completed four other placements in different areas of the hospital already. I also have my instructor and [RN] to assist me if I am unsure of something.”
Patient: “Get me [RN]! I don’t want a student! Get out of my room before you kill me!”
(I went to find my instructor and explained the situation, and after speaking with the RN I was assigned a new patient. I later heard from another nurse on the floor that the first patient told the nurse that she was taking too long to get her a glass of water, and said they really needed to get the students to help out more!)
(Our county health department is holding a special flu vaccination clinic at a local senior center. There are a number of other activities going on in different parts of the building, so I’m staffing the desk, checking in clients and giving directions. A very small, fragile-looking but smartly dressed gentleman walks in, leaning on a cane. He appears to be ninety if he’s a day.)
Me: “Good afternoon, sir; are you here for the flu clinic?”
Gentleman: “No, I’m here for the square dancing class
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