Take The Time To Check In Some Humanity
Awesome, Hotel, Inspirational, Jerk, Kind Strangers, Non-Dialogue, USA | Right | July 8, 2022
It had been an unbearable evening as a hotel front desk agent, with multiple people screaming at me for things such as no free Wi-Fi and not enough beds in their rooms, both of which are not even a little bit my fault.
We have twenty-four-hour desk service, but I’m supposed to lock the doors at eleven and just let people in when they knock. I locked the doors and sat down to have a good cry over the barrage of insults and verbal abuse I’d received that entire evening.
Suddenly, a knock came at the door, and I hurriedly wiped away my tears. I let in a lady who needed to check into her room, and she seemed a little tired.
I steeled myself for more anger; tired people are usually angry, not to mention the fact I still had uncontrollable tears spilling out of my eyes as I tried to check her in. I could only get a few words out at a time, but I tried valiantly to ask all the necessary questions, hiccupping between words.
This precious woman stopped me, grabbed my hand, and told me to take a minute and let it out; she didn’t mind waiting. She let me cry for a moment, and then she spoke some reassuring words about how I was doing a good job, and she was so sorry for people’s rudeness. She then thanked me for checking her in and thanked me for trusting her.
It’s been years, but I still look back on that memory and smile. I hope that woman is happy, wherever she is; she deserves the world.
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