They Have You At Check-Mate
CRAFT STORE | RIGHT | FEBRUARY 3, 2016
(This particular customer has come to our store multiple times and this always happens.)
Cashier: “May I please see an ID?”
Customer: “Sure, sure, but my name isn’t on the check. My husband’s name is on it and we have the same address though.”
(She pulls out her ID and hands it to the cashier.)
Cashier: “I’m sorry but unless your name is on the check, I can’t take this form of payment.”
Customer: “That’s ridiculous. I do this all the time. She let me do it before!”
(The customer points at me.)
Me: “No, ma’am, I did not. Our policy is that we cannot accept personal checks unless they have your name, which matches your ID, printed on it.”
Customer: “Come on, just take my check. I swear you’ve taken it before.”
(At this point she looks behind herself at the next customer.)
Customer: “Can you believe this! How ridiculous is this?”
Customer
#2 : “Don’t look at me. I’m not going to help you try to get these girls fired.”
(After that the customer was just done. She left her cart full of things on the counter and stormed out all angrily.)