The Customers Are The Biggest Pest
CALL CENTER | RIGHT | FEBRUARY 6, 2015
(I recently started training for a pest control company setting up free inspections for ants, spiders, rodents, etc. This older gentleman is one of my very first calls.)
Caller: “I think there’s something in my crawl space and I need to know what it is!”
Me: “Okay, I would be happy to get a free technician out to identify what’s down there and give you a solution.”
Caller: “You can’t just tell me what it is?”
Me: “No, sir… We would need to get eyes on it to know what it is.”
Caller: *urgently* “Oh, no, that won’t do at all. I NEED to know what it is!”
Me: “In all honesty, sir, bugs and pests are so varied that no one but a tech would be able to diagnose that.”
Caller: “Can I talk to a tech then?”
Me: “They’re out in the field currently, but they truly would need to see the pest and the conditions in order to hel—”
Caller: “Oh, that just won’t work. I’ll call someone else!” *click*
Trainer: “Who’s he going to call?! Psychic Pest Control?”
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