Marriage Of The Undead
CALL CENTER | RIGHT | NOVEMBER 24, 2014
(I work in a call center for a student loan servicing company. I deal with many difficult callers each day, as people get very upset over their loans. I have just spent an hour arguing with a woman as to why her loans were delinquent and I am quite frazzled.)
Me: “Thank you for calling [Company]. This is [My Name]. How may I help you?”
Caller: “I received a letter from you that says ”our condolences on the loss of your son.”
(I check the account. The borrower has indeed been reported as deceased and we are waiting for the death certificate in order to discharge the loans.)
Me: “Yes, sir. I am terribly sorry for your loss. Do you have any questions on the discharge process?”
Caller: “Yes. My son isn’t dead.”
Me: “Excuse me?”
Caller: “Yeah, do you want to talk to him?”
Me: “Uh… yes, please.”
Caller: “Okay. Here he is.”
Son: “Hello. As far as I know, I am not dead, unless I am the first recorded instance of the zombie apocalypse.”
(At this point I start giggling helplessly. The son laughs, too.)
Son: “Out of curiosity, why do you guys think I’m dead?”
Me: “Well, sir, you were reported deceased by [Name].”
Son: “Oh. That’s my ex-wife. She must have been trying to mess up my credit. Is this going to hurt me at all?”
Me: “Not in the slightest, sir.”
Son: “Ha. Sucks to be her. Have a lovely day, miss.”
Me: “Thank you, sir. Please don’t bite anyone.”
Son: “But where’s the fun in that?”
|