Should Be Prescribed Some Manners
Pharmacy | The Woodlands, TX, USA | Right | October 11, 2016
(A woman, aged around 40, comes to pick up her prescription. I ask for the last name so I can find her in the system. It is a long complex last name, and our system requires full perfect spelling to bring it up. She spells it out slowly and condescendingly. I brush it off and get her prescription from our bin. When I walk back to the counter she throws a coupon at me. I had noticed her prescription was already billed to insurance AND coupon, so I ask her what’s it for.)
Woman: *rudely* “If you read it, you’d know.”
Me: “The reason I ask is because there is already a coupon applied.”
Woman: “Oh, well, it must’ve been automatically applied.”
(That isn’t possible; we bill them like insurance and it is somewhat a long process, especially when it’s a coordination of benefits. I say nothing to that and ask her to type in the last four digits of her phone number as one of our verification methods. Rudely again, she snaps.)
Woman: “Why would I do that?”
Me: “If you want your prescription, you must verify your number.”
Woman: “Well, that’s an invasion of my privacy.”
Me: “It’s to ensure the prescription goes to the correct person.”
(She reluctantly agreed and she dramatically covered the PIN pad all while grumbling as it as if it was a debit pin. Her prescription was in my hand and it contained her full name, address, and the full phone number she partially typed. She then began to make small talk as she handed me her cash. I gave her the change, and she stood at the counter staring at the receipt and recounting her change for literally 15 minutes. Since I was fairly new, my coworkers explained that she was notorious for being rude. When she comes through drive-thru, apparently she doesn’t speak a single word. She just throws her credit card into the drawer and expects us to know that she’s picking up.)
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