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The Fluffiest Fraud
Australia, Fraud, Impossible Demands, Insurance, Liars/Scammers, Vet | Healthy | February 16, 2022
I work as a vet. Our computer system is set up so that we can submit our clients’ insurance claims for their visits directly to their insurer — just a few clicks to submit the notes and the invoice, minimal hassle for everyone. We don’t have any way of knowing whether or not the claim gets accepted or rejected unless the client lets us know.

Client: “The claim for Fluffy’s [condition] got rejected.”

Me: “Ah, that’s a bugger. We had discussed that it might not get through because it would probably be considered pre-existing, but at least we gave it a go and know for the future.”

Client: “Yeah, sure, but what did you write in the submission claim? Like, the wording?”

Me: “I just submitted my clinical record. There aren’t any notes we write in addition to that.”

Client: “But what did you say Fluffy had?”

Me: “[Condition]. Which is what he has.”

Client: “Do you think you could resubmit it but write that he has [similar condition, which has similar symptoms but is treated differently]?”

Me: “Uh, no.”

Client: “Why not? It’s easy; just change a couple of words and it’s all good. Then it might get approved.

Me: “[Client], I will explain this very clearly to you. The clinic system locks the records after a certain time frame because they are classed as legal documents. Any changes to said documents after the fact would be grounds for me to face disciplinary action from my professional regulator. And very simply, what you are asking me to do is commit insurance fraud.”

Client: “Are you sure about that?”

Me: “Uh, yes, definitely fraud.”

Client: “So, you can’t do anything to get around it?”

Me: “No. I like my job. I’m not risking my licence.”

Client: “So, there’s really nothing you can do about this, then.”

Me: “[Client], stop asking. The answer is no. If you still don’t like it, you’re welcome to see one of my colleagues, but they will tell you the same thing, and your insurer already has the info anyway.”

Client: “…”

He wasn’t a client of ours for much longer. I can’t say he’ll be missed. Good luck and apologies to the next clinic who ended up with him.

Thanks For The Double Dose Of Guilt
Employees, Jerk, Medication, Pharmacy, Sweden | Healthy | February 13, 2022
I take a very expensive medicine. Luckily, since I live in Sweden, I don’t even pay for one month’s full use myself until I start getting it for free. The trick with this medicine is that it needs to be refrigerated, so I cannot order it home and I always need to plan my shopping when getting it since I cannot have it in my bag for too long.

I have just gotten new instructions from my doctor saying I can take out for two months instead of one, since she doesn’t think I should need to go to the pharmacy too often in the health crisis. Unluckily, the power goes that night, and I don’t know for how long, so I call medical services to find out what I should do with the medicine. Since there is a risk that it will be ruined, they tell me to take it back to the pharmacy to get new ones. Since I need a dose for that day, I go to do so, and I have to put other plans aside for the day in order to fix this.

Me: “Hi. I’m so sorry, but the power went and they said to exchange this in case it has gone bad.”

The pharmacist takes the medication and looks at it, then me, then to her computer, and then me again.

Pharmacist: “Do you know how expensive this is?”

Me: “Yes. As I said, the power went off, so the medicine might have been compromised.”

Pharmacist: “This is for two months!”

Me: “Yes, I know. I took it out yesterday — worst luck!”

She frowns and looks at her computer for a while.

Pharmacist: “Well, we don’t have any here, but you can find it at [Other Pharmacy].”

Me: “All right, should I just leave this here and go there, then?”

Pharmacist: “No, you need to bring this with you, or you can’t take out new medication again. Also, next time, perhaps you should only take out for one month; that way you won’t ruin as much of it.”

I did as she said and went a few blocks over to another pharmacy, only to have almost exactly the same conversation. I did get to make the exchange this time. I was so embarrassed and felt guilty about the whole thing, yet it was not even my fault, so thinking back, I wonder why they needed to keep rubbing it in?

I Just Learned Something New
Bizarre, Health & Body, Idaho, Medical Office, Nurses, Patients, USA | Healthy | February 10, 2022
My cat passes away, and in the stress of dealing with his illness, I do forget to wear a mask outside a couple of times. The following days after his death, I suddenly get very sick, and naturally, all I can think of is that I caught something when I forgot to wear a mask. I have almost entirely lost my voice. So, I decide to get tested.

The nurse looks down my throat.

Nurse: “Yeah, you look a bit torn up in there from coughing. Let’s get the tests started.”

She swabs for a couple of different things, and while we are waiting for the results, she says:

Nurse: “Also, your tonsils looked kind of inflamed and oddly shaped…”

Me: *Croaking* “My what?!”

Nurse: “Tonsils, in the back of your throat?”

Me: *Coughing* “I had a tonsillectomy seven years ago!”

Nurse: *Pauses* “That would explain the odd shape they’re in. Well, you’re negative for [contagious illness], strep, and flu, so it’s probably tonsillitis.”

It turns out that, much like if you have part of your liver cut off, your tonsils can grow back, too. I’m the first person I know to have tonsillitis after getting tonsils removed. Good grief!

Making Your Eyes As Big As Dishes
Health & Body, Optometrist/Optician, Patients, Stupid, Sweden | Healthy | February 7, 2022
I finally graduated as a licensed optician this year, and seeing as I have a love for storytelling, of course, I take every chance I get to ask my new coworkers about the weirdest or dumbest customers/patients they’ve encountered. So far, this story I heard from one of the sales assistants absolutely takes the cake, although I do have a close runner-up, as well.

A woman comes in, complaining over something regarding her contact lenses. My coworker asks some general troubleshooting questions: how often do you change your contacts, do you sleep with them, are you cleaning them properly? That last question is where it all goes south.

Patient: “Of course, I clean them, but that cleaner you sold me doesn’t work very well, so I just use dish soap, instead.”

Coworker: *Pauses* “You use what now?”

Patient: “Yeah, dish soap and water. See, the cleaner doesn’t get the contacts clear enough; I still see all blurry when I put them back in. The dish soap makes them much cleaner.”

Coworker: *Absolutely dumbfounded* “You can’t… do that. Your eyes could get really badly damaged from that. Please don’t. You need to use the cleaner that your optician recommended for you.”

Patient: “Well, I still think the dish soap works better.”

Lady, how have you, for your entire life, missed the glaring labels on every single dish soap ever telling you NOT to let it come in contact with your eyes?

Congratulations On The (Frustrating, Long-Awaited) All-Clear!
Doctor/Physician, Insurance, Money, Non-Dialogue, Oklahoma, Oklahoma City, Stupid, USA | Healthy | February 4, 2022
Some years ago, I was diagnosed with breast cancer. I went through all the treatment, surgeries, chemo, you name it. A couple of years later, at the three-month follow-up, my oncologist, upon consultation, didn’t like that he could feel some lumps under my arm, so he put in a request for a PET scan.

A PET scan is an imaging test where you are given a slightly radioactive glucose IV shot, wait an hour, and then go through a machine. Cancer being sugar-avid, if there is any tumor, it will light up on the screen.

My insurance denied the request because I didn’t have a CT scan done that would warrant the need for a PET scan; PET scans are more expensive than CT scans.

The oncologist then put in a request for a CT scan.

The insurance denied it because I didn’t have an MRI scan done that would warrant the need for a CT scan, CT scans being more expensive than MRI scans.

Then, my oncologist put in a request for an MRI scan.

The insurance promptly denied that because I didn’t have an XRay done that would warrant the need for an MRI scan.

And this is how I ended up having an XRay, an MRI scan, a CT scan, and a PET scan because insurance wanted to save the money for the PET scan. I got subjected to way more radiation than necessary for them to pay five times the cost they wanted to save.

It was negative. Years later, I am still cancer-free.

Congratulations On The (Frustrating, Long-Awaited) All-Clear!
Some years ago, I was diagnosed with breast cancer. I went through all the treatment, surgeries, chemo, you name it. A couple of years later, at the three-month follow-up, my oncologist, upon consultation, didn’t like that he could feel some lumps under my arm, so he put in a request for a PET scan.

A PET scan is an imaging test where you are given a slightly radioactive glucose IV shot, wait an hour, and then go through a machine. Cancer being sugar-avid, if there is any tumor, it will light up on the screen.

My insurance denied the request because I didn’t have a CT scan done that would warrant the need for a PET scan; PET scans are more expensive than CT scans.

The oncologist then put in a request for a CT scan.

The insurance denied it because I didn’t have an MRI scan done that would warrant the need for a CT scan, CT scans being more expensive than MRI scans.

Then, my oncologist put in a request for an MRI scan.

The insurance promptly denied that because I didn’t have an XRay done that would warrant the need for an MRI scan.

And this is how I ended up having an XRay, an MRI scan, a CT scan, and a PET scan because insurance wanted to save the money for the PET scan. I got subjected to way more radiation than necessary for them to pay five times the cost they wanted to save.

It was negative. Years later, I am still cancer-free.

Don’t Sprain Yourself Trying To Be Helpful
Florida, High School, Jerk, Nurses, USA | Healthy | February 1, 2022
I am about fifteen and in high school, and cell phones aren’t really a thing yet. Yesterday, I sprained my ankle. It’s very painful and swollen, but an x-ray shows no breaks. I have a chemistry test, but it’s second period, so I figure I can limp around until then. My mom tells me to go to the office when I finish the test and call her, and she’ll come get me. She says she’ll call if she doesn’t hear from me by a certain time. I finish my test, which takes longer than I thought, and my teacher dismisses me to the office. I hobble in. The nurse is at the front desk.

Nurse: “Did you hurt yourself?”

Me: “I sprained my ankle yesterday. I came in to take my chem test, but I need to go home. It really hurts. Can I call my mom?”

Nurse: “Oh, a Tylenol will fix you right up. I’ve got some in my office. What’s your name?”

Me: “[My Full Name]. My mom said I could call her after the test and she’d come get me.”

Nurse: “No, no. All you need is Tylenol. Can’t have you missing class.”

Me: “Look, it’s really swollen and it hurts and—”

Nurse: “I know what you’re trying to do. You’re not going to skip.”

Me: “What?! I’m not skipping! It really hurts! I need to ice it!”

The phone rings.

Nurse: “Don’t even think about leaving. Sit down.”

I sit and pop my foot up on a chair. The nurse answers the phone.

Nurse: “[School].” *Pauses* “You need to pick your daughter up early?” *Pauses* “Sure, what’s your name?” *Pauses* “And her name?” *Pauses* “Oh.”

She glares daggers at me.

Nurse: “She’s in the office now.” *Pauses* “Due to the number of students skipping, we had to be sure before we called.” *Pauses* “Yes, she says she’s in pain.” *Pauses* “Yes, she says it’s swollen.” *Pauses* “Uh-huh.” *Pauses* “Okay.” *Pauses* “You’ll need to come in with ID.” *Pauses* “Thank you.”

She hangs up.

Nurse: “Don’t move. Your mom is on her way.”

Less than ten minutes later, my mom comes running in. My ankle has ballooned up at this point. There are now other office staff around. She waves her ID at the nurse and signs me out. Then, she helps me out of the chair and I hang on to her for balance.

Mom: *Loudly* “Don’t accuse a kid of trying to skip when she’s very clearly hurting. All you had to do was look at her foot to see she wasn’t faking.”

Nurse: “I’m sorry—”

Mom: “Nope. We are leaving.”

She took me home, where I iced and elevated my foot for the rest of the day. I didn’t see that nurse again!

I Hereby Diagnose Your Cat With Cat
Bizarre, Doctor/Physician, Massachusetts, USA, Vet | Healthy | January 29, 2022
A number of years ago, my husband and I took our beloved cat to the vet for hot spots that had been causing her a great deal of grief. The vet advertised himself as holistic, which we saw as an advantage at the time.

Once we were in the examination room, he asked:

Vet: “Can one of you place one hand on [Cat]’s back while extending the other arm out straight?”

He then proceeded to hold up vials of unknown contents near our lovely cat’s body. With each one, he pushed on the outstretched arm, using his perceived resistance as an indicator of our poor cat’s sensitivity to its contents.

Sadly, my former husband wasn’t up to the task. He excused himself and went outside to stand by our car. From my vantage point near the window, I could still see him, bent double, laughing until he cried, while I was trapped inside, forced to freeze my face while the vet tested vial after vial.

The result? A $375 bill and a diagnosis of “sensitivity to strange smells,” which, if I’m not mistaken, covers all cats, ever.

Who Traumatized This Poor Tech?!
Bad Behavior, Employees, Insurance, Money, Pennsylvania, Pharmacy, Pittsburgh, USA | Healthy | January 26, 2022
Due to a variety of circumstances, our health insurance benefits come from my husband’s former (lousy) employer. They have switched to a new plan that is horrible. I signed us up for a plan from the marketplace but we are forced to keep the current plan for a month. I need to pick up a refill on my husband’s medication and it’s less than a week before Christmas.

Me: “I’m here to pick up a prescription for [Husband].”

Tech: “Sure. Can I get a date of birth?”

She enters the date of birth and freezes, staring at the computer. Finally, she starts to speak.

Tech: “Um, yeah, so, uh, we, we got his inhaler. It, um, it came in today.”

Me: “Okay?”

Tech: “So, it’s um, the insurance…”

Me: “I assume it’s more expensive under this plan.”

Tech: “Uh, yeah. It’s $405.00.”

Me: “Holy s***. Okay.”

Tech: “So, do you want it?”

Me: “It’s not that I want it. It’s that he needs it, so… yeah.”

Tech: “It’s $405.00.”

Me: “Yes.”

Tech: “Hang on. I’m trying to figure this out.”

Me: “This is horrible insurance. It just started at the beginning of this month and we have new insurance starting next month. I know that’s why. It doesn’t matter about the details.”

Tech: “HANG ON! I’M TRYING TO FIGURE THIS OUT!”

I stand there, stunned.

Tech: “They are saying you haven’t reached your deductible yet. Your deductible is—”

Me: *Interrupting* “I know. This plan started this month. We have a new plan for next year. We will never reach the deductible.”

Tech: *Almost yelling* “I know it’s almost Christmas. I can’t help it!”

Me: “Unless you are actually an insurance company executive in disguise, it’s not your fault. Are you ready for my card?”

Tech: “MA’AM! IT’S $405.00!”

The pharmacist, who had been helping another customer, comes over.

Pharmacist: “It’s fine, [Tech]. She’s not upset. She’s not yelling. Just ring her up.”

Tech: “IT’S NOT MY FAULT!”

Pharmacist: “I know. But she’s not mad at you. Just move and I’ll finish up.”

Just then, the store manager and a security guard come RUNNING toward us.

Manager: “Did they get away?”

Pharmacist: “Who? What’s going on?” *Pauses* “OH, MY GOD! [TECH]! Did you hit the panic button?!”

Tech: “Yes, she was upset.”

Pharmacist: “She was shocked at the price but she was not a problem.”

Manager: “What’s going on?”

Pharmacist: “This lady was picking up a refill. Last month it was $45. The new insurance price was $405.00”

Manager: “HOLY S***!”

Pharmacist: “That’s what the customer said, but she was much quieter about it. She wasn’t yelling or upset. She was just very surprised. I’m going to have a talk with [Tech]. There’s no issue here. You guys can leave.”

He manages to finish things up and I pay. All the while, the manager and security guard stand there, staring at me.

Pharmacist: “Ma’am, I’m really sorry about all this. You did nothing wrong.”

Me: “Look, don’t be too hard on her. I’m going to assume that most people scream at her for things like this. I was expecting the price to have gone up — maybe not by 800% but up. I’m sorry if she thought I was yelling.”

Pharmacist: “You were fine. I think she just needs to take her break now.”

I sincerely hope she calmed down during her break.

How Do These People Become Doctors?!
Bad Behavior, Doctor/Physician, Europe, Hospital | Healthy | January 23, 2022
My daughter has autism and PANS, which is a condition that has psychiatric and neurological symptoms. Recently, she has been complaining of pain in her right hand and foot. We go see a pediatric neurologist to see whether this is a real thing, or if she is using it as an excuse when she doesn’t want to do something. (It’s a possibility at her age.)

I know that pediatric neurologists mostly deal with epilepsy and less with muscle problems/neuropathy, which this resembles, but I can’t find out which one is more focused on that, so we go to the “top” guy.

I enter beforehand by myself to explain everything — that we need him to find out if it’s real and that it could be her fibbing. My daughter comes in and the doctor positively booms at her:

Doctor: “Look, I want to show you this song online!”

Very urgently, I ask him to turn off the video on his phone, because her ONLY big fear is unknown music videos. My daughter’s eyes have gone wide and her hands are pressing her headphones into her ears.

Doctor: *To me* “Shut up!”

My daughter finds her words and tells him to turn it off, and in a big show of bravery, she doesn’t run out of the examination room.

He gives her paperwork a very thorough look and tells us rambling stories about his work. My daughter is shuffling around and ends up sitting in his lap while he is talking to us; she is friendly like that. At one point, the doctor grabs her by surprise in a tight hold.

Doctor: “We will give you a big injection now!”

I am happy to say that my daughter has great experience with doctors and me and knows that I am the one calling the shots and that no surprises ever happen, so she looked at me and I quickly let her know that there wouldn’t be any shots today. I was not opposing the doctor. There was no shot; this was his amazing idea of a joke!

The whole time, he never once examined her physically. In the end, he gave us the recommendation for a multivitamin — at which I rolled my eyes — and a comment on the fact that I am “pretty feisty” and that he “respects that”.

Sadly, the doctor didn’t know that my husband is the lawyer for this group of hospitals, but he will find out pretty soon. We did find a specialist for neuromuscular problems and she is having a big, proper exam at another hospital in a few weeks.

Isn’t That Against The Geneva Convention?
Belgium, Family & Kids, Funny, Hospital, Spouses & Partners | Healthy | January 20, 2022
My mother was pregnant and about to give birth at the hospital. It was early in July and my mother was sweating profusely due to the effort of labor and the heatwave. A nurse gave my father a wet washcloth, assuming my father would wipe my mother’s face with it. Instead, he pressed it on her mouth and nose and started screaming:

Father: “Breathe! Breathe!”

A few minutes later, my brother was born safely. The nurses were still laughing. To this day, my father claims he doesn’t remember.

Does Anyone Else Suddenly Have Sweaty Palms?
Bad Behavior, Colorado, Denver, Hospital, Nurses, USA | Healthy | January 17, 2022
CONTENT WARNING: Needles



I’ve had a chronic illness since I was a baby, which has caused me to experience a lot of medical tests and treatments. When I was thirteen, I had a medical event and started breathing abnormally. My mom had to call 911, and I was taken to a children’s hospital. I was immediately admitted and put in a private room. I had a few tests, was put on oxygen, and was hooked up to a bunch of monitors. Then, a new nurse came in.

Nurse: *Visibly nervous* “Hi. I’m going to take some blood today.”

Me: “Okay, it’s no problem. I’m used to bloodwork and stuff.”

The nurse continued to look uncomfortable and started shuffling around the room, getting out supplies. I noticed that the needle he pulled out was really unusual, as it was extremely large and wasn’t an IV needle, which is what is usually used for blood work when someone is admitted to a hospital.

He sat down, and I could see that his hands were shaking violently. He put a large white towel under my arm and cleaned my entire arm with orange antiseptic, the kind used for surgical sites.

Me: “Why are you using that? Why not just use the regular alcohol wipes?”

He didn’t answer but started putting a tourniquet on my arm and handed me a stress ball.

Nurse: “Squeeze that as hard as you can.”

The nurse unwrapped the needle and I could fully see the size of it. It was enormous, and my heart started pounding. I’d never seen a needle like it, despite having constant IVs and blood draws throughout my life.

The nurse was now trembling like a leaf in the wind.

Nurse: “This is going to hurt… a lot. Stay still; that’s really important. Don’t move at all, even if it hurts.”

Me: “Okay…”

I was terrified. I had no idea what was going on or why a simple blood draw would hurt so badly.

Nurse: “Breathe in… and out…”

As I let my breath out, the nurse (still with shaking hands) held my wrist down and plunged the needle into my forearm. It was put in at a strange angle, pretty much at a full ninety degrees, and was stuck in very deep and forcefully. I was immediately overwhelmed with pain, my vision started tunneling, and it took every molecule of effort I had not to move or scream. It seemed like it took forever, but eventually, the tubes filled with blood and he pulled the needle out. Then, he just bandaged my arm and left, without acknowledging anything that had just happened.

I was fully weirded out by the entire experience. I was certain, at the time, that the nurse was incompetent or something, especially since he seemed so nervous.

It wasn’t until a full eight years later that I found out what even happened! I recently requested a copy of my records from that hospital and saw the write-up from that visit. I was floored to see that the test they were actually performing was an arterial blood gas (ABS)! In the test, a large needle is put straight into an artery, and it is considered to be extremely painful — so painful that it is unethical to perform it on anyone without giving them local anesthetic first. Not only was I not given local anesthetic (AS A CHILD AT A CHILDREN’S HOSPITAL), but nobody bothered to even explain what was going to happen, what test they were performing, or that it was any different than a regular blood draw or IV.

It truly was one of the most memorable (and horrible) things I’ve ever experienced in a medical setting, and I never went back to that hospital.

Why Nurses Should Rule The World, Part 15
Awesome, Colorado, Denver, Hospital, Inspirational, Nurses, USA | Healthy | January 14, 2022
I’ve had a severe chronic illness since I was a baby. Due to this, growing up, I spent a lot of time in different hospitals and medical offices and have had a wide variety of treatments and tests.

When I was around ten years old, I was due to have an MRI of my brain. I was pretty nervous about it, especially since I needed IV contrast and wasn’t sure how I’d handle the whole “laying super still in a confined space for several hours” thing. There was also a layer of extra anxiety for me, since they were looking for brain cancer.

I was also told before the appointment that I could bring a few DVD movies which could be played for me to watch during the scan to keep me calm and distracted.

Nurse: “Hello! So, you’re here for an MRI, right?”

Me: “Yes.”

Nurse: “Okay, go ahead into the changing room to put on your gown, and make sure to leave all your belongings in there, too. When you’re ready, go through the door on the other side, and that’ll lead you right into the MRI room. Oh, also, did you bring any movies to play during the scan?”

Me: “Yes, they’re here.”

I handed them to her and then went into the changing room. After I put on my gown, I pushed my way through the door to the MRI room and was immediately rendered speechless. The walls of the room seemed to be made of wall-to-ceiling digital screens, and playing on the screens was a scene of the ocean with fish darting around and whales floating by. On top of that, the MRI machine had been turned a blue color to match the scenery.

I was totally surprised and just went to pieces, smiling and crying, and I could feel my anxiety and nerves melting away. One of the nurses was sort of hovering nearby and watching my reaction.

Me: “How…?”

Nurse: “Since this is a children’s hospital, the screens were put in to help children feel better about getting scans done, and to reduce the number of kids that need to be sedated.”

Me: “Wow, but… how did you know that I love the ocean?”

Nurse: “Well, we noticed that all three of the movies you gave us were about the ocean, so we assumed that you like the water and that seeing the fish might help you feel calmer.”

Me: “Gosh, thank you so much! I hadn’t even noticed that all of my movies were about the ocean!”

The scenery did make me feel better, and I wasn’t nervous at all after seeing it. I managed to last the entire MRI without freaking out or moving and was able to see the scenery and my movies through a small mirror inside the helmet that I had to wear during the scan.

Honestly, the kindness of those nurses left a huge impact on me, and I consider it to be one of the nicest things anyone has ever done for me. I still think about it now, as an adult, especially since most hospital nurses are overworked and have chaotic schedules. I know that noticing a tiny detail about me, and then intentionally going out of their way to help me feel better was immeasurably kind. I’ve had many MRIs after this, none of them with the special screens and effects, but I’ve never felt nervous about them, and I think it’s because my first MRI wasn’t nearly as

Why Nurses Should Rule The World, Part 14
Awesome, Bad Behavior, Current Events, Editors' Choice, Hospital, Nurses, UK | Right | August 26, 2021
I’m a nurse and have been working like crazy in these wonderful times of plague.

I need to get a patient to another ward and, luckily, it’s in the same building, so instead of waiting for the porters — who have been run ragged as much as anyone else in a hospital; praise to them, too! — I decide to wheel the patient there myself. We have a large lift — elevator for you Americans — designed for gurneys and the like, so I bring the patient there.

The door opens, and in the middle of this large space… is HER. The hair, the clothes, the age, the sneer. Everything about her screams, “I want to speak to your manager.”

She gives me one look with my patient and steps forward, blocking my path.

Woman: “No. Wait your turn.”

Me: “What?!”

Woman: “This is my lift. Wait for the next one.”

Me: “No, this is not your lift. I need to get this patient to the ward upstairs.”

She actively sticks her FOOT out to block my gurney before I can get the patient in.

Woman: “SOCIAL DISTANCING! SOCIAL DISTANCING! STAY BACK!”

Me: “Back off! Patients take priority, so if you don’t want to be close to anyone else, you wait for the next one. Or take the stairs. I don’t care, but get the h*** out of my way.”

Woman: “But he could infect me!”

She’s pointing at my patient, who is just staring at this woman like, “WTF?!” I am DONE with this woman.

Me: “I am nine days into an eleven-day run of shifts, most of them running twelve hours. I do not have time for this, or you, or your f***ery. F***… OFF.”

Something breaks in me and I think she sees that, too. She five a loud “harrumph” and storms off, making sure to “accidentally” hit me with her handbag as she swings past me. So much for social distancing!

As the doors close, all my patient can say is:

Patient: “I’m about to have an operation, but that was the most painful thing I’ll experience in this place.”

He (and I) are doing fine!

The woman, hopefully, is still waiting for a lift somewhere, wondering why she has to share them in a busy hospital.

Not All Customers Are Jerks
British Columbia, Canada, Employees, Pharmacy | Working | March 1, 2022
I’m picking up the prescription that I ordered online. The tech calls a consult over her shoulder to a pharmacist. It seems odd to me as I’ve been taking the same medication for five years and gave no indication that I had questions.

The pharmacist puts down what he is doing and comes over, looking at me expectantly, but I shrug and look at the tech who is typing into a computer, looking from the keyboard to the screen but nowhere else for the rest of my visit.

He leans over and whispers. In fact, the whole conversation between them is whispered.

Pharmacist: “What does she need?”

Tech: “The number.”

The pharmacist looks between me and the little sheet he’s holding, and I glance at the upside-down sheet, seeing $0, as my insurance covers the cost. I shrug again, as perplexed as he is.

Pharmacist: “I’m not seeing—”

Tech: “The amount.”

Pharmacist: “It’s free; it’s covered. I don’t see the problem.”

Tech: “The amount she wants.”

The pharmacist looks back down.

Pharmacist: “Oh. I see here.” *To me* “You ordered sixty tablets but your doctor only allows thirty at a time.”

Me: “Oh, not a problem. I didn’t know there was a maximum. I’ll take whatever I’m allowed.”

There are odd looks all around and the pharmacist goes back to whispering.

Pharmacist: “Why did you call me over?”

Tech: “I thought she’d be mad.”

The pharmacist and I shared a look as he went back to what he was doing. The tech never looked away from her computer, so I grabbed the few boxes and walked away. I get that I’m a middle-aged woman, but jeez, we’re not all unreasonable!

Probably Would’ve Been Faster To Go Home
Bad Behavior, California, Impossible Demands, Pharmacy, Public Restroom, USA | Right | February 24, 2022
I have been working as a pharmacy tech for two years and have gotten my fair share of crude comments and angry customers. I am working a quiet shift at an independent pharmacy located in a plaza. I like to play a game with myself when it’s quiet to see whether the person driving into the lot is coming into our pharmacy or one of the fast food or retail stores next to us. I’ve gotten pretty good at it!

While taking inventory, I spot a little gray Honda zipping through the parking lot and coming to a screeching stop in by far the furthest parking spot you can from the plaza, despite the availability of closer locations.

A small, middle-aged woman emerges from her vehicle with a look of determination on her face. Instinctually, I abandon the inventory work in the front of the store and step behind the counter to brace for the storm to come. As she gets closer, I can sense the looming rage emanating from her presence. She flings the door open.

Lady: “Where is your restroom? I really need to go.”

Me: “Hi, ma’am. I’m sorry, but unfortunately, we don’t have a restroom that you can use. You can try the [Sandwich Shop] next door. I’m sure they have one there.”

Our humble store is small, very small. There is very little room for storage, so space is a rare commodity. We have a storage room for the prescription files, but since we only have one washroom for employees, we use a small part of our washroom to store large bins with old prescriptions that are a few years old. Needless to say, anyone coming into our washroom that does not work there is a HIPAA violation waiting to happen.

Instead of explaining all of that, we just say we don’t have a washroom in our store. Luckily, there is a public washroom in the plaza that requires a key to get into for this exact situation. Unfortunately, during renovations in the past year, our store’s copy of the key was misplaced somewhere and cannot be located by the store owner. Most people, upon hearing that we don’t have any washroom facilities to accommodate their brewing situation, leave and look for a place elsewhere. But this is not going to fly with the Honda-driving dame.

Lady: “What am I supposed to do?! All the shops here have closed their washrooms because of [the health crisis].”

Me: “There is a gas station across the street that could let you go in.”

The lady ignores my suggestion and calls our bluff about the washroom situation.

Lady: “Well, guess what? I’m going to go right here!”

She proceeds to unbutton her pants in front of me and the poor relief pharmacist. The lady tucks her thumbs into her waistband and gets ready to pull her pants down. She pauses, cocks her head up at me, and stares me down.

In shock and contemplating whether she is serious about letting us witness her bowel movements, I stare back in silence.

Lady: “You’re really not going to let me use your washroom.”

She pauses, still staring at me. I stare back. She grunts.

Lady: “Ugh! Fine, then! I’ll do it right in front of your store!”

The lady picked up her purse and started walking out of the store, opening our door so hard the handle smacked on the glass of the nearby store. She got outside, turned around, and cupped her hands in front of her face to look at me through the glass.

Like an accident on the road, all I could do was look on at her, expressionless, waiting to see what she was about to do next. She threateningly tugged at her pants again to indicate to me that “she was really going to do it!” I looked past her to see a family with young children standing outside on the sidewalk. Noticing that I was no longer looking at her, she clued in and realized that she was about to flash not only the disapproving public but young, impressionable children.

She rebuttoned her trousers again and stormed off past my field of view and away from the eyes of children. About twenty minutes went by before I saw her sputtering silver vehicle zipping away out of the lot after what I can only presume to be the deed being done.

We Hope Your Car Has A Radio
Arizona, Employees, Ignoring & Inattentive, Lazy/Unhelpful, Pharmacy, Tucson, USA | Working | February 16, 2022
This morning, I leave for work ten minutes early so I can swing through the drive-thru of the pharmacy on the way and pick up my allergy medicine. The medicine I’m picking up does not require a prescription, but my doctor actually did a prescription anyway so that my insurance would pay for it. I got a text message last night that my prescription was ready.

I pull into the empty drive-thru and pull up to the window, and no one comes to help me. I press the call button, a voice says that they will be with me shortly, and no one comes to help me.

I wait five minutes and press the call button again, and no one comes to help me, or even answers this time.

I wait another five minutes, give up, and try to phone the store, and an employee finally comes to help me. I give her my name, birth date, and address so she can confirm my identity, and she scans my prescription, staples a receipt to it without telling me how much it is or asking whether I want to use the card on file, and sets it on the counter inside the window where I have no way of reaching it.

Employee: “The pharmacist will come give this to you.”

And she vanished before I could say anything.

I waited another seven minutes for the pharmacist to hand me the prescription that was already paid for, and, remember, did not actually require a prescription to purchase. I could see about half of the inside pharmacy counter from the drive-thru window, as well as most of the pharmacy waiting area, and there was exactly one other pharmacy customer.

Eventually, the pharmacist came to give me my medication, did not do anything that actually merits waiting for a pharmacist, and offered no explanation for the wait other than that he was on the phone with a doctor, which doesn’t explain why I had to wait for him in the first place.

As I had wasted an additional fifteen minutes on what should have been a two-minute stop, I was barely on time to work and had to rush to get myself clocked in and start working.

It’s All In The Timing
Bosses & Owners, France, Instant Karma, Jerk, Non-Dialogue, Pharmacy | Working | February 14, 2022
A high school friend is working at a big local pharmacy. He has no medical degree, so he does all the other tasks: stocking the shelves, filling the printers, cleaning, etc. He likes to tell the story of how he got the job.

It started as a summer job, and then they gave him a short-term contract, which was renewed twice. The law says that after the third contract you have to consider making it a full-time position. The head pharmacist was all for keeping him, but the owner thought it was a waste of money and said so with some nasty slurs about uneducated people.

So, the head pharmacist talked to my friend, and they arranged the schedule for him to stop working right as the pharmacy opened their brand new orthopedics aisle. With no one to do the basic tasks and the extra load of work for the opening, it was a nightmare. The owner had to step in more than once to keep the pharmacy running.

It took some more negotiations before my friend got his long-term contract, but the owner was way more open to the idea of a non-medical worker helping out. At least the health crisis didn’t hurt them too badly.

Thanks For The Double Dose Of Guilt
Employees, Jerk, Medication, Pharmacy, Sweden | Healthy | February 13, 2022
I take a very expensive medicine. Luckily, since I live in Sweden, I don’t even pay for one month’s full use myself until I start getting it for free. The trick with this medicine is that it needs to be refrigerated, so I cannot order it home and I always need to plan my shopping when getting it since I cannot have it in my bag for too long.

I have just gotten new instructions from my doctor saying I can take out for two months instead of one, since she doesn’t think I should need to go to the pharmacy too often in the health crisis. Unluckily, the power goes that night, and I don’t know for how long, so I call medical services to find out what I should do with the medicine. Since there is a risk that it will be ruined, they tell me to take it back to the pharmacy to get new ones. Since I need a dose for that day, I go to do so, and I have to put other plans aside for the day in order to fix this.

Me: “Hi. I’m so sorry, but the power went and they said to exchange this in case it has gone bad.”

The pharmacist takes the medication and looks at it, then me, then to her computer, and then me again.

Pharmacist: “Do you know how expensive this is?”

Me: “Yes. As I said, the power went off, so the medicine might have been compromised.”

Pharmacist: “This is for two months!”

Me: “Yes, I know. I took it out yesterday — worst luck!”

She frowns and looks at her computer for a while.

Pharmacist: “Well, we don’t have any here, but you can find it at [Other Pharmacy].”

Me: “All right, should I just leave this here and go there, then?”

Pharmacist: “No, you need to bring this with you, or you can’t take out new medication again. Also, next time, perhaps you should only take out for one month; that way you won’t ruin as much of it.”

I did as she said and went a few blocks over to another pharmacy, only to have almost exactly the same conversation. I did get to make the exchange this time. I was so embarrassed and felt guilty about the whole thing, yet it was not even my fault, so thinking back, I wonder why they needed to keep rubbing it in?

You Can Always Trust The Internet
Bigotry, Health & Body, Pharmacy, Stupid | Right | February 7, 2022
I work at a pharmacy. A customer is trying to fill a prescription.

Customer: “Make sure my medication doesn’t come from China! They make microchips there, and I don’t want any of the microchip-contaminated medicine.”

Me: “I’m not sure I understand what you’re talking about, sir.”

Customer: “I learned about it on YouTube!”